Linden Lab Official:What's Concierge service and how do I get it?
Revision as of 10:37, 4 February 2010 by Torley Linden (talk | contribs) (Thanks to Doc Spad, Kaylie Sparkle, Harmony Linden, and others)
Certain types of Residents qualify for Concierge service, which entitles them to specialized support from Linden Lab. Concierge users are Residents who meet any of the following criteria:
- Own an estate (private island/region).
- Pay tier for a half region's worth of mainland parcels, or more.
In certain special cases, Linden Lab designates Residents for Concierge service who share a special relationship with Linden Lab -- often, these are corporate partners of one sort or another.
If you meet the above criteria, you automatically qualify for Concierge service.
Where do I contact Concierge?
- Login with your Concierge-qualified account.
- Go to the Support Portal.
- To send a ticket, use the New Ticket Submission link. To call Concierge, look at the Phone Support section — phone numbers are shown beneath the header on the actual page.