LLS How to submit a Support Ticket
Revision as of 14:25, 8 March 2011 by ShandrikaG Scout (talk | contribs) (Created page with "'''HOW TO SUBMIT A SUPPORT TICKET? ''' * First, go to the [http://secondlife.com Second Life website]and log into your account. * After logging in, you should now see your dashb…")
HOW TO SUBMIT A SUPPORT TICKET?
- First, go to the Second Life websiteand log into your account.
- After logging in, you should now see your dashboard.
- Click on "Help". You have to click on the actual word "Help" instead of displaying the drop down menu by hovering over it.
- On the right hand side, where it says "Premium Support", click on Contact Support.
- Where it reads "Still can't find an answer?", In the second sentence, click on the words that say "Submit a Support Case form". Yes, those words.
- Select the type of issue you are having from the drop down menu and fill out the rest of the form.
- Finally, click on submit. You will then be navigated to a page that reads, "You will be receiving a confirmation email with the case number to the email address you provided within 24 hours." This does not mean you will receive a resolution nor a response back within 24 hours.