User:Torley Linden/Sandbox
This article answers many Frequently Asked Questions about using Xstreet SL.
I deposited USD funds, now where are my Linden Dollars (L$)?
Xstreet SL doesn't automatically convert your USD to L$ for you, because your USD can be used for a number of different things on Xstreet SL, which include:
- Marketplace purchases
- Day trading
- Purchasing L$
If you wish to purchase L$, you may do so through our Buy L$ page on our Currency Exchange.
How can I use an alt on Xstreet SL?
If you have an alternate Second Life account (alt) you'd like to use on Xstreet SL, log in with your alt's Second Life name and password.
Where are the L$ I purchased?
When you buy L$ on Xstreet SL, your SLL (Second Life Linden Dollar) Balance is increased to reflect the purchase. If you want to withdraw those funds from your Xstreet SL account to your Second Life avatar, you have two options:
- Click the Withdraw link underneath the SLL Balance displayed on the left side of every Xstreet SL web page.
- Go to an Xstreet SL Terminal inworld and type: withdraw X (replacing X with the exact amount you with to withdraw).
How can I change my password?
Change your password right here.
If you forgot your password, retrieve it here.
What are "My Subscriptions"?
From the Your Account (shown as your Second Life name) link at the top of every Xstreet SL webpage, you'll see a link to My Subscriptions. Xstreet SL uses subscriptions to manage many aspects of the website, from product enhancements to item discussions to Magic Box hosting, just to name a few. You can use the My Subscriptions page to modify these subscriptions as you see fit.
Why are you holding my L$ and saying I'm risky?
Your funds have been flagged as risky by the Risk API. Learn more here.
How are Linden Dollars (L$) deducted from my Second Life account when I make a purchase?
We do not directly access your Second Life account.
Before you can make any purchases at the Marketplace, you must first deposit L$ into your Xstreet SL account by paying any Xstreet SL Terminal inworld. When you pay a terminal, the amount you pay is instantly available to use at the Marketplace as you wish.
Where can I find an Xstreet SL Terminal?
Here's a list of many Terminals.
Are the Terminals and the website secure?
The L$ you deposit are safe. Xstreet SL and all its related components were designed with security in mind right from the start, incorporating years of experience in security administration and secure programming practices. In addition to this, there was a public call during our alpha testing stage for anyone who wanted to attempt to "harm the system" in any way they could. While there were some valiant attempts, all went unrealized. No one even came close to causing harm.
Also, absolutely nothing is done with the L$ you deposit. All Xstreet SL user accounts are treated as escrow accounts. The L$ belong to you, and are not ours to use.
What are your fees?
How do I view Mature listings?
When browsing categories, you'll see Enable Mature Content below. Click it to change your preference.
If Mature content is already enabled, the link will say Disable Mature Content.
You can also go to uncensored.xstreetsl.com to change your preference.
I don't like what I bought, how do I get my money back?
Just as Linden Lab states in the Second Life Terms of Service, Xstreet's Terms of Service states that Xstreet is not responsible for content. However, this by no means implies that we aren't concerned about the relationships between our customers and merchants.
First, try to contact the merchant — a best practice outside of Second Life — since most merchants should make a reasonable attempt to fix their product or refund your money. If you have trouble getting in touch with the merchant, contact us via via the Support Portal and we'll try to assist in bringing the two of you together.
I paid good L$ for this and all I wound up with was a box! Where's the stuff I bought?
What do you mean I don't have any funds? I have lots of L$!
Your inworld L$ balance is separate from your Xstreet account]. You must must deposit L$ into an Xstreet Terminal by paying it.
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Warning: Be sure to check who owns the Terminal first — it must be owned by Exchange Street or SLXTerminal Bigwig or it's not an Xstreet Terminal. |
This may seem like a slightly inconvenient process, but the safety of your L$ is our primary concern.
I have funds in my PayPal Account; how come my purchases are being denied?
Every account has limits to how much can be bought or deposited in USD$ for any given day and week. Two of the biggest factors in this rating are:
- The age of the avatar and the Xstreet SL account
- Whether or not your PayPal account is verified
I purchased something via PayPal and haven't received it, but the funds have been taken out of my PayPal account. Where's my stuff?
Your purchase may have been flagged for review. There are certain transactions that are flagged for manual review and approval. This is a crucial part of the effort to keep fraud under control. Unless there's a problem, a flagged transaction will usually be approved within 24 hours.
I've forgotten my password; how can I retrieve it?
To retrieve your password:
- Click the Login button at www.xstreetsl.com (you don't have to input your name, just click the button). The login page opens.
- Click the Forgot your login information? link and follow the directions provided.
Product Support: Who can help?
Questions about the product you've purchased (how does it work? where's the notecard? etc) can only be answered by the creator or merchant from whom you purchased the item. To find the product's creator:
- Rez the object inworld.
- Right-click on the object and select Edit.
- Click the More button to bring up the full Edit window.
- Click the General tab to see the creator.
To contact the merchant:
- Find the item listing on Xstreet SL.
- Click the Contact Seller link to send them a Private Message.
Why can't I see the option to buy things for USD?
Items under L$50 cannot be purchased for USD.
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Note: The USD option is unavailable on our uncensored site due to PayPal restrictions regarding Adult Content. If you are browsing the uncensored site and find a non-adult item you want to purchase for USD, please look it up at Xstreet SL to get the USD option. |
How does Search work?
When you search on a keyword, the search results will be sorted using a combination of these criteria:
- Relevance
- Popularity
- Price
Feature enhancements will show up on the top of whatever page they fall based on the above sort. To narrow your search, use the Advanced Search options.
I have a sale pending; what does that mean?
A "Pending" sale usually means one of two things:
- You're trying to buy something with USD and your payment is being held for review. In those cases, the item is not delivered and the funds are not deducted from your account until we approve the transaction involved.
- Xstreet SL is having trouble delivering the item due to problems inworld within Second Life. Xstreet will attempt to execute the sale for two hours, during which time it will appear as a "Pending" sale on our website. If the delivery succeeds, the sale will be completed, you will receive the the item, and the funds will be transferred to the merchant. If the delivery fails, the sale will be cancelled and your funds will be returned to your Xstreet account.
I rated a product but it doesn't show up. Why?
A product must have three ratings before the ratings are displayed on the item listing.