User:Andrew Linden/Office Hours/2010 09 28

Transcript

[11:00]	Welcome to	Linden office hours
[11:01]	Moon Metty:	hey Erinyse
[11:01]	Erinyse Planer:	simon and andrew cancelled?
[11:02]	Moon Metty:	they never do that
[11:02]	Erinyse Planer:	I am so fed up with support right now...
[11:02]	Moon Metty:	hehehe
[11:03]	Erinyse Planer:	20 minutes so far on the Please hold while we connect you
[11:03]	Moon Metty:	if you're not satisfied with support, contact .... support!
[11:03]	Qie Niangao:	is it good music-on-hold at least?
[11:03]	Erinyse Planer:	mean time ive been trying for 3 days to get someone to see why THIS account keeps stalling out on the download clothing part of the login
[11:04]	Arawn Spitteler:	Same machine, but different account? Sounds like an inventory issue
[11:04]	Erinyse Planer:	no its ONLY this account. every machine
[11:04]	Arawn Spitteler:	Every softare?
[11:04]	Erinyse Planer:	except the one ontyne that tried to log me in couldnt dup it.
[11:05]	Erinyse Planer:	A linden did though
[11:05]	Arawn Spitteler:	Andrew's on line
[11:05]	Erinyse Planer:	but wrong department
[11:05]	Moon Metty:	there comes Andrew flying in
[11:06]	Arawn Spitteler:	Still, if anyone can duplicate, that takes it out of the realm of your own confusio.
[11:06]	Erinyse Planer:	i need my account working
[11:07]	Arawn Spitteler:	Andrew may have crashed
[11:07]	Jonathan Yap:	Erinyse, have you tried using a text only viewer like Radegast to log on? Then you could replace your outfit, if that is what is causing the trouble
[11:07]	Moon Metty:	i definitely saw him flying past
[11:08]	Moon Metty:	,
[11:09]	Qie Niangao:	Erinyse, but it's *this* account that's the problem, right? And yet, here you are. *confused*
[11:09]	Erinyse Planer:	took me 4 login attempts quie. I finally got lucky
[11:10]	Qie Niangao:	ah
[11:10]	Erinyse Planer:	but if i crash it will take me forever
[11:10]	Jonathan Yap:	Here he comes again
[11:10]	Moon Metty:	hey Andrew :)
[11:10]	Qie Niangao:	that sounds less like an Inventory problem that if you just couldn't get in at all
[11:10]	Ardy Lay:	One day a bought a new outfit. Logout timed out that day. When I tried to log back in I had all sorts of difficulties. I eventually got "stuck" and had to have support have a look. They restarted the region I was stuck in. When I logged in again, took forever. Once the process completed, I removed that new outfit. I tried to rez parts of it inworld and got failure messages. When I moved to land I owned and tried again, it worked, after stalling the region for half a minute. I inspected the stuff and found 5 sets of resize scripts in the whole thing. That was a mess to clean up. 144 prims in that getup.
[11:10]	Andrew Linden:	I made it finally.
[11:10]	Morgaine Dinova:	Hi Andrew
[11:10]	Andrew Linden:	Simon will be late. Dunno how late.
[11:10]	Qie Niangao:	hi Andrew The Intrepid
[11:11]	Arawn Spitteler:	Moon saw you flying, but you crashed, which sounds so much like a legend.
[11:11]	Moon Metty:	yes, and rubberbanding too
[11:11]	Andrew Linden:	Yeah, something happened. My system claimed that the region might have been having problems.
[11:11]	tx Oh:	hello
[11:11]	Qie Niangao:	Hi Simon
[11:11]	Simon Linden:	hello
[11:11]	Andrew Linden:	I think maybe it was netwrok related.
[11:11]	Moon Metty:	hi Simon :)
[11:12]	Simon Linden:	running from meeting to meeting today
[11:12]	Rex Cronon:	hi andrew
[11:12]	Rex Cronon:	hi simon
[11:12]	Qie Niangao:	/me was gonna say "Simon The Late" but that didn't sound so good
[11:12]	Moon Metty:	you're recognizable from a long distance Andrew :)
[11:12]	Arawn Spitteler:	Probably because we don't have to load his hair
[11:12]	Andrew Linden:	No one else runs around in purple and white.
[11:13]	Moon Metty:	"recognizing Lindens from quite a long way away ... #1: Andrew Linden"
[11:13]	Arawn Spitteler:	Erinyse has been having log in trouble, limited to only one account.
[11:13]	Qie Niangao:	/me tries to hide his sweater
[11:13]	Andrew Linden:	Well I had recently moved my desk.
[11:13]	Andrew Linden:	I discovered right before this hour that my windows machine was plugged into an ethernet port that wasn't wired up.
[11:14]	Simon Linden:	I assume you've already talked about the latest server rollout, but that's what I was watching this morning
[11:14]	Andrew Linden:	No, we haven't talked about it since I've been here.
[11:14]	Andrew Linden:	I don't even know what is in the new update.
[11:15]	Moon Metty:	our sim was just restarting before i TPed here
[11:15]	Arawn Spitteler:	It's a good thing Mo0on is here, to fill you in
[11:15]	Moon Metty:	lol
[11:15]	Moon Metty:	ehmmm
[11:16]	Jonathan Yap:	So Moon, what is the agenda today?
[11:16]	Moon Metty:	"recognizing Lindens from quite a long way away ... #1: Andrew Linden"
[11:16]	Andrew Linden:	Yeah. I'm out of touch with what #deploy is doing these days. I don't work on many emergency issues now. Simon gets most of those.
[11:16]	Moon Metty:	:D
[11:16]	Simon Linden:	the rollout today moves the server that's in the "BlueSteel" channel onto the rest of the grid
[11:17]	Simon Linden:	Tomorrow we'll get a new version in the release channels ... two this time
[11:17]	Arawn Spitteler:	BlueSteel?
[11:17]	Moon Metty:	the fast cycles make it harder to keep up with all the releases
[11:18]	Andrew Linden:	There are three "release candidate" channel names: BlueSteele, Magnum, and LeTigre (I think)
[11:18]	Simon Linden:	yeah, there's a lot of juggling going on
[11:18]	Andrew Linden:	I think each channel will be recycled as new RC's are ready.
[11:18]	Ardy Lay:	My home is included in the Blue Steel release candidate channel. If anybody is wondering, no, it has not caused any real problems.
[11:18]	Simon Linden:	today we're scrambling to fix a problem that actually went into the original 1.42 server ... part of the internal tool that launches regions
[11:19]	Simon Linden:	It mis-behaves on shutdown, and if a region crashed, can report the crash 3 or 4 times instead of once
[11:19]	Ardy Lay:	Region director is getting jumpy?
[11:19]	Simon Linden:	It makes it look like everything is going up in smoke since there appears to be a large number of crashes
[11:19]	Andrew Linden:	"region conductor"
[11:19]	Ardy Lay:	Hehe
[11:19]	Simon Linden:	it's our 'launcher'
[11:19]	Jonathan Yap:	Does that mean it would try to restart that region 3 or 4 different places?
[11:20]	Simon Linden:	No, it's just saying the same region crashed more than it really did
[11:20]	Ardy Lay:	Ah, conductor, okay. Read that in release notes, just rememberd it incorrectly.
[11:21]	Andrew Linden:	I don't have much news. I submitted my andrew/maint-server repository for deployment on the beta grid (aditi) but it hasn't gone up yet.
[11:22]	Andrew Linden:	This is the first such submission on my part. I don't really know when to expect it to come up, but I'll ask around today to try to find out.
[11:22]	Jonathan Yap:	Do test updates stil go on to aditi first?
[11:22]	Andrew Linden:	test updates first go to some internal-only test grids
[11:22]	Andrew Linden:	then up on aditi when they pass QA
[11:23]	Arawn Spitteler:	/me'd expect them to test on alpha grids
[11:24]	Simon Linden:	that's the normal path ... we'll short-circuit it sometimes as we find bugs in the stuff going out, or anything that's a high priority
[11:24]	Moon Metty:	the wiki needs a clear structure to follow all the releases
[11:26]	Andrew Linden:	/me looks on the wiki to see what release pages are there already.
[11:26]	Moon Metty:	http://wiki.secondlife.com/wiki/Beta/BlueSteel
[11:26]	Moon Metty:	http://wiki.secondlife.com/wiki/Beta/LeTigre
[11:26]	Moon Metty:	http://wiki.secondlife.com/wiki/Beta/Magnum
[11:27]	Simon Linden:	This week we're adding "LeTigre"
[11:27]	Moon Metty:	a page that's set up like an agenda would be nice
[11:28]	Moon Metty:	"For more information on beta projects, see: Beta Server Office Hours. " isn't a very good way to provide information :)
[11:28]	tx Oh:	why do i still get those "System is logging you out, account available in 5 minutes" or so, from time to time? can't it be just 1 minute if it necessary at all
[11:28]	Moon Metty:	there are transcripts , but that's a lot of noisy reading
[11:28]	Jonathan Yap:	There was a fix for that in the works tx. Has it gone out yet?
[11:29]	Ardy Lay:	It's a really noisy group that visits Oskar.
[11:29]	Andrew Linden:	tx Oh, that "persistent agent presence" bug is fixed, but not yet deployed
[11:29]	Erinyse Planer:	you only get 5 min? lucky
[11:29]	Erinyse Planer:	i get 6-10
[11:29]	Simon Linden:	the fix for that is going to be in one of the channels this week
[11:29]	tx Oh:	cool. it often happens before a meeting when i like to relog for a fresh session :-(
[11:29]	Melchizedek Blauvelt:	I always get 1 minute
[11:30]	Melchizedek Blauvelt:	(it's actually a few seconds more)
[11:30]	Andrew Linden:	tx Oh, the "persisten" presence bug is fixed, however you may notice that "presence" problem still, I think.
[11:30]	office hours	is half over
[11:30]	Andrew Linden:	It can happen with the system takes a long time to save all of your attchments.
[11:31]	Andrew Linden:	er... *persistent*
[11:31]	Moon Metty:	ah, is that what causes it
[11:31]	Arawn Spitteler:	Pestilent Presence
[11:32]	Erinyse Planer:	andrew what could be causing some avatars to constantly stall out at the download clothing phase of login, no matter what they are wearing or where they log into?
[11:32]	Simon Linden:	The real bug was a race condition combined with that attachment saving ... if the operation that says you are offline got stomped on by another that said you were online, the system got confused
[11:32]	Simon Linden:	under the wrong conditions the order got switched
[11:32]	Moon Metty:	i always had the 5 minute wait more often on aditi, compared to agni
[11:33]	Erinyse Planer:	id get a 5-10 minute, then 90% of the tiem get another 10 min
[11:33]	Andrew Linden:	Erinyse. Several things could cause stalled downloads of clothing, and we've seen all sorts. I'd have to investigate to know more.
[11:34]	Erinyse Planer:	feel free to try out this account next week andrew.
[11:34]	Erinyse Planer:	this one is giving me lots of issues
[11:34]	Andrew Linden:	For instance, a truly lost asset could cause the problem.
[11:35]	Andrew Linden:	Erinyse, you mean the "Erinyse Planer" account?
[11:35]	Erinyse Planer:	yes
[11:35]	Erinyse Planer:	its the only one of mine doing that
[11:35]	Erinyse Planer:	and i cant seem to figure out why.
[11:35]	Andrew Linden:	I could probably update the beta (aditi) account and test there.
[11:35]	Arawn Spitteler:	Has Erinyse tried her account on Aditi?
[11:36]	Erinyse Planer:	no. I havent had time to configure my veiwers to access it
[11:36]	Erinyse Planer:	/me shrugs
[11:36]	Andrew Linden:	Erinyse, do you have any inventory content on the aditi grid that you don't want to lose yet?
[11:36]	Andrew Linden:	If not I can update the account there to be up-to-date with the main account and test there.
[11:36]	Simon Linden:	If clothing isn't loading, try changing your viewer's settings for http textures to see if that makes a difference
[11:36]	Erinyse Planer:	far as i know andrew the only account i have on that grid is cummere
[11:37]	Andrew Linden:	If you're having asset system problems then they should also happen on aditi.
[11:37]	Arawn Spitteler:	Erinyse should be old enough.
[11:37]	Qie Niangao:	note that Erinyse *can* login with this account, but rarely and with much difficulty, so not sure it's an asset thing
[11:38]	Erinyse Planer:	so feel free to clone erinyse there, or if you want test her here, after the 30th
[11:38]	Andrew Linden:	ok, I'll make a note and try to test on aditi before the 30th
[11:39]	Arawn Spitteler:	Is Friday Meet in October?
[11:39]	Andrew Linden:	Yes, Oct 1 will be the next office hours
[11:39]	Andrew Linden:	Hrm... I think I'm not going to be at the next OH this week...
[11:39]	Simon Linden:	Actually, I'm not either. Taking the day off
[11:39]	Erinyse Planer:	Andrew you need me to submit anything to show im giving you permission to hijack my account ?
[11:40]	Moon Metty:	ok that's good to know
[11:40]	Andrew Linden:	No Erinyse, I'll just temporarily hijack on aditi. It is one of the things I can do as part of debugging.
[11:40]	Qie Niangao:	Crassly hyping a jira, SVC-6363 that I finally filed this morning, after three days spent trying to isolate and distill to a simple (?) repro.
[11:40]
[11:40]	tx Oh:	do you like to tell us when the open beta mesh will be open?
[11:41]	Andrew Linden:	Oh really Simon? You're taking Friday off?
[11:41]	Andrew Linden:	Well, if I can't make it I'll try to find another Linden to fill in on Friday.
[11:41]	Moon Metty:	alrighty
[11:42]	Simon Linden:	yep, I need another long weekend :)
[11:42]	Moon Metty:	Simon, last time you said something about limiting particles
[11:42]	Moon Metty:	,
[11:43]	Simon Linden:	yeah, I found a griefer object that had a zillion scirpts, all invoking llParticleSystem()
[11:43]	Erinyse Planer:	simon taking off with the lady for some fun time? *giggles*
[11:43]	Moon Metty:	i see, so it's about limiting the number of particle systems
[11:43]	Moon Metty:	not limiting particles as such
[11:43]	Jonathan Yap:	A zillion particle systems bogs down the sim?
[11:43]	Simon Linden:	right, this was just flooding the sim and anyone there
[11:44]	Moon Metty:	each prim can have only one particle system
[11:44]	Arawn Spitteler:	So, it kept changing the Particle Sys?
[11:44]	Arawn Spitteler:	I guess that would count as a texture flood
[11:45]	Simon Linden:	i didn't look into what was happening under the hood, but it must have been creating a ton of updates or churn
[11:45]	Moon Metty:	yes, i see
[11:45]	Simon Linden:	It's one particle system per prim, right, not per object?
[11:46]	Qie Niangao:	yes
[11:46]	Moon Metty:	per prim, i think
[11:46]	Melchizedek Blauvelt:	per prim yes
[11:46]	Simon Linden:	must be, since I've seen engines and stuff with multiple smoke or steam emitters
[11:46]	Melchizedek Blauvelt:	but there are ways to reset it ofc
[11:46]	Moon Metty:	does the new linkparticle function have a delay?
[11:46]	Erinyse Planer:	hhmmm thats intresting, cuase ive seen some products sold with two differant particle scriptsin the same prim
[11:46]	Simon Linden:	Don't know about that
[11:47]	Simon Linden:	In any case, it seems like it needs a sane limit
[11:47]	Andrew Linden:	We've got to run to another meeting.
[11:47]	Simon Linden:	either to prevent rapid cycling, or some overall number limit
[11:47]	Simon Linden:	ah, right
[11:47]	Moon Metty:	yes, that sounds good
[11:47]	Arawn Spitteler:	Any outlandish number of scripts will lag an event.
[11:47]	Simon Linden:	Gotta run
[11:47]	Qie Niangao:	thanks Andrew and Simon
[11:48]	Moon Metty:	ok, well see you next week!
[11:48]	Erinyse Planer:	thanks andrew, thanks simon. have a good day
[11:48]	Rex Cronon:	tc andrew, simon
[11:48]	tx Oh:	byebye
[11:48]	Melchizedek Blauvelt:	Bye all, got to run as well
[11:48]	Simon Linden:	take care, bye now...
[11:48]	Arawn Spitteler:	CU Next Time
[11:48]	Moon Metty:	thanks Andrew and Simon :)
[11:48]	Rex Cronon:	tc everybody
[11:49]	Arawn Spitteler:	/me tries to remember what he was doing, when Compos Mentis
[11:49]	Moon Metty:	hehe
[11:49]	Arawn Spitteler:	Do Cannibal Zombies ever eat what doesn't agree with them?
[11:50]	Ardy Lay:	Zombies?
[11:50]	Moon Metty:	Cannibal Zombies ?? O_O
[11:51]	Moon Metty:	do they eat other zombies?

Generated with SLog Wikifier