This article shows the different Tickets Types is now offering the Support Team through the Support Portal.
You can file a Case:
- Clicking Trouble Loggin In if you cannot loggin in Second Life.
- Or clicking "New Ticket Submission" (it requires you to be logged in at the Support Portal first).
Note:
Latest revision of this list was on January 15, 2011.
Tickets without loggin
- Reactivate an old account
- Second Life Web Login Issues
- Account Creation Issues
- Memorial Request
- I believe my account has been compromised
Tickets for Basic Accounts
Account Issue
- Account Creation Issues
- I believe my account has been compromised
- Memorial Request
- Reactivate an old Account
- Second Life Web Login Issues
Billing
- LindeX Billing and Trading Limits Review Request
- Second Life and Marketplace Account balance Payout Issues
Land & Region
- Initiate Region Purchase
- Report an offline Region
- Request a Rollback
Marketplace
- Failed Marketplace Delivery
- General Marketplace Issues
- LindeX Billing and Trading Limits Review Request
- LindeX and Marketplace Exchange Issues
Other Second Life Properties
- Apply to be a Contractor for the Linden Dept of Public Works
Technical Questions
Tickets for Premium and Concierge Accounts
Account Issue
- Account Closure Request
- Account Creation Issues
- Change Account Details
- Custom Name Request
- I believe my account has been compromised
- IP Whitelisting for Registration
- Lost Password
- Mailing List Removal Request
- Manual Age Verification
- Memorial Request
- Reactivate an old Account
- Second Life Viewer Login Issues
- Second Life Web Login Issues
Billing
- Invoice Billing Questions
- LindeX Billing and Trading Limits Review Request
- Other Billing Issues
- Real World Payment Method Issues
- Request Payout via Wire Transfer
- Second Life and Marketplace Account balance Payout Issues
- VAT Issues
Land & Region
- Change Estate Settings
- How do I get a free Linden Home
- I want a different style/location for my Linden Home
- Initiate Region Purchase
- Initiate Region Sale
- Land Auction Issues
- Land/Parcel Issues
- Linden Homes Issues
- Linden Homes Issues - Terrain or Content
- Linden Lab owner Parcel Issues
- Openspace/Homestead Conversion
- Other Land Issues
- Region Cancellation Request
- Region Move Request
- Region Performance Issues
- Region Rename Request
- Region Rental
- Report an offline Region
- Request a Rollback
Marketplace
- Failed Marketplace Delivery
- General Marketplace Issues
- Initiate Region Sale
- Land Auction Issues
- LindeX Billing and Trading Limits Review Request
- LindeX and Marketplace Exchange Issues
- Linden$ Issues
- Listings (Events, Classifieds, Profiles, Search) Issues
- Marketplace Item Listing Issues
- Request Payout via Wire Transfer
- VAT Issues
Other Second Life Properties
- Apply to be a Contractor for the Linden Dept of Public Works
- EDU/TSL Questions
- Risk API Questions
Technical Questions
- Adult Content Issues
- Animations/Gestures Issues
- Attachments/HUDs Issues
- Avaline Issues
- Avatar Issues
- Groups Issues
- Improving Graphics Performance
- Improving Network Performance
- Inventory (un-rezzed) Issues
- Objects (Rezzed) Issues
- Other Inworld Issues
- Scripting Issues
- Second Life Viewer Login Issues
- Second Life Voice Issues
- Teleport Issues
- Viewer Crashing Issues
- Viewer Performance / Lag Issues
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