Linden Lab Official:What is Extended Support?

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Linden Lab offers Extended Support at no additional charge to Concierge Residents and Solution Providers with monthly Private Region maintenance fees of $5000 and over. Those who qualify will be added automatically to Extended Support. If an account transfers or abandons Regions and is no longer billed the minimum monthly amount, it will be removed automatically from Extended Support. In addition to existing Concierge benefits, Extended Support membership includes:

• Accelerated ticket response -- 24 hour response and average 48 hour resolution for most issues
• Discounted island (Private Region) rental

As always, you can contact us in cases or Live Chat from the Support Portal.