SL Cert - Basic Mentoring

Orange Planer's SL Mentor Certification Discussion

Overview

Those of us who assist residents as part of a help group have all seen those who have made serious errors in communication. The idea here is codify not just what helpers need to know technically, but also what they need to know to communicate the information. It doesn't do much good to give people information if one is being snide and insulting while doing it. I have actually seen "mentors" yelling at people (in text) that they aren't "going to baby them, or help them find things in the interface." Personally, I consider that the "hit them over the head with a rock until they learn" method of teaching.

New Resident Skillset

These are my initial suggestion of what a new resident needs to know. That means this is what a helper should be qualified to teach.

• Moving
  • Locally
    1. Walking/Running
    2. Flying
    3. Using the Mini-Map

• • Globally
    1. Using the Map - Where am I?
    2. Using Search - Where is that?
    3. Using Landmarks - How do I get there again?

• Hunting/Gathering
  1. Inventory - What is it?
  2. Clothing - I can wear stuff!
  3. Appearance - I can change how I look!
  4. Organizing what you have - How do I find things quickly?
  5. Purchasing
     1. Money
        1. What is it
        2. Is it necessary
        3. How much can I have
        4. How can it be acquired

• • 1. Purchasing things with or without money
  1. Organizing what has been purchased

• Communications
  1. Chatting with people nearby
  2. Chatting with one person privately
  3. Chatting with many people privately - Conference chat
  4. Chatting with many people privately - Groups
  5. Groups - people of a feather
  • 1. Finding them
    2. Joining - various methods