User:Sue Linden/JIRA Updates
Need to change
- Issue_Tracker/Status - see below for new page
- Issue_Tracker/Searching - ask Torley to update the video (also How to Submit a Bug video)
- Minor edits to Issue_Tracker/FAQ
Status
Here's how Linden Lab uses the workflow status and resolution field:
- Pending
- Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.
- Acknowledged
- When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.
- Fix Pending
- When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.
- Released (Resolution = Fixed)
- When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution = Fixed.
- Closed
-
- Resolution = Fixed
- When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
- Resolution = Won't Finish
- The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
- Resolution = Duplicate
- There's another issue about the same problem/idea. See the issues linked to it.
- Needs More Info (Resolution = Incomplete)
- The issue lacks actionable information. Add the info or it CAN'T be investigated.
- Cannot Reproduce (Resolution = Incomplete)
- Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
- Deferred (Resolution = Incomplete)
- The problem/idea is being evaluated.
- Support Issue
- The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal or Life Answers.
- Expected Behavior
- This is NOT a bug and functions by design See Expected Behavior aka Not a Bug.
- Misfiled (Resolution = Not Applicable)
- This issue doesn't belong in the Issue Tracker. Often, these are afoul of our rules.
After an issue gets Linden attention, you can follow along.
Diagram of Workflow
Transition to New Resolutions
Definitions
Status = Step in the workflow; the stage the issue is currently at in its lifecycle; ie the box in the workflow diagram
Resolution = a record of the issue's resolution. If Resolution is blank, the issue is "Unresolved." If Resolution has a value, the issue is "Resolved" and will appear crossed out in JIRA. This is regardless of the workflow status.
| Resolution | Migration Plans |
|---|---|
| Fixed | no change |
| Duplicate | no change |
| Won't Finish | no change |
| Not Applicable | new |
| Incomplete | new |
| Cannot Reproduce | Change to "Cannot Reproduce" Status, Resolution = Incomplete |
| Contact Support | Change to "Support Issue" Status, Resolution = Incomplete |
| Expected Behavior | Change to "Expected Behavior" Status, Resolution = Not Applicable |
| Misfiled | Change to "Misfiled" Status, Resolution = Not Applicable |
| Needs More Info | Change to "Needs More Info" Status, Resolution = Incomplete |
| Under Advisement | Change to "Deferred" Status, Resolution = Incomplete |