Difference between revisions of "Bug triage/2008-10-06/Transcript"

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  [12:04] Alexa Linden: https://wiki.secondlife.com/wiki/Bug_triage/Monday_Agenda
{{Bug triage}}
[12:05] You decline 'SL Open Source General Info'  ( http://slurl.com/secondlife/Island%20for%20Misfit%20Toys/108/59/22 ) from Kiosk.Net Server.
* [12:04] [[User:Alexa Linden|Alexa Linden]]: https://wiki.secondlife.com/wiki/Bug_triage/Monday_Agenda
[12:05]  Squirrel Wood: Holla!
* [12:05] [[User:Squirrel Wood|Squirrel Wood]]: Holla!
[12:05] Soft Linden: Hey hey!
* [12:05] [[User:Soft Linden|Soft Linden]]: Hey hey!
[12:05] Alexa Linden: Yay Soft!
* [12:05] [[User:Alexa Linden|Alexa Linden]]: Yay Soft!
[12:05] Alexa Linden: we're on today
* [12:05] [[User:Alexa Linden|Alexa Linden]]: we're on today
[12:05] Ellla McMahon: hello Soft :)
* [12:05] [[User:Ellla McMahon|Ellla McMahon]]: hello Soft :)
[12:05] Alexa Linden: s agenda
* [12:05] [[User:Alexa Linden|Alexa Linden]]: s agenda
[12:05] Alexa Linden: https://wiki.secondlife.com/wiki/Bug_triage/Monday_Agenda
* [12:05] [[User:Alexa Linden|Alexa Linden]]: https://wiki.secondlife.com/wiki/Bug_triage/Monday_Agenda
[12:05] Gellan Glenelg is Offline
* [12:05] [[User:Alexa Linden|Alexa Linden]]: first up is https://jira.secondlife.com/browse/VWR-9530
[12:05]  Alexa Linden: first up is https://jira.secondlife.com/browse/VWR-9530
* [12:06] [[User:Squirrel Wood|Squirrel Wood]]: tr00
[12:06] Vir Linden is Offline
* [12:06] [[User:Squirrel Wood|Squirrel Wood]]: there definitely is a gap. not with all shirts but with quite many where there should be none
[12:06]  Squirrel Wood: tr00
* [12:06] [[User:Alexa Linden|Alexa Linden]]: is this new?
[12:06] Beast Linden is Online
* [12:06] [[User:Soft Linden|Soft Linden]]: I think this has always been there. But it's a reasonable expectation that they should meet up
[12:06]  Squirrel Wood: there definitely is a gap. not with all shirts but with quite many where there should be none
* [12:06] [[User:Alexa Linden|Alexa Linden]]: no version number is listed
[12:06] Alexa Linden: is this new?
* [12:07] [[User:Squirrel Wood|Squirrel Wood]]:  Soft, check you rshirt. there is a gap
[12:06] Erica Linden is Offline
* [12:07] [[User:Soft Linden|Soft Linden]]: It's like a one texel gap in the case they mean. Not just a Linden with poor fashion sense. :)
[12:06]  Soft Linden: I think this has always been there. But it's a reasonable expectation that they should meet up
* [12:07] [[User:Soft Linden|Soft Linden]]: [http://slink.mmoportraits.com/wp-content/uploads/2008/10/jira-update.jpg]
[12:06] Alexa Linden: no version number is listed
* [12:07] [[User:Alexa Linden|Alexa Linden]]: LOL
[12:07] Glenn Linden is Offline
* [12:07] [[User:Soft Linden|Soft Linden]]: The image there is a pretty good indication of what it looks like.
[12:07] Jeff Linden is Online
* [12:08] [[User:Alexa Linden|Alexa Linden]]: ya, and I can see on you
[12:07] Squirrel Wood: Soft, check you rshirt. there is a gap
* [12:08] [[User:Squirrel Wood|Squirrel Wood]]: Its more than just one textl
[12:07] Soft Linden: It's like a one texel gap in the case they mean. Not just a Linden with poor fashion sense. :)
* [12:08] [[User:Multi Gadget|Multi Gadget]]:  v1.54.2 by Timeless Prototype
[12:07] Spider Linden is Offline
* [12:08] [[User:Soft Linden|Soft Linden]]: This may be trivially fixable. We could take it in for the maint-render guys
[12:07]  Soft Linden: http://slink.mmoportraits.com/wp-content/uploads/2008/10/jira-update.jpg
* [12:08] [[User:Alexa Linden|Alexa Linden]]: import to viewer?
[12:07] Alexa Linden: LOL
* [12:08] [[User:Soft Linden|Soft Linden]]: Yup!
[12:07] Soft Linden: The image there is a pretty good indication of what it looks like.
* [12:08] [[User:Alexa Linden|Alexa Linden]]: k
[12:07] Socrates Linden is Online
* [12:08] [[User:Alexa Linden|Alexa Linden]]: next us https://jira.secondlife.com/browse/VWR-5985
[12:08]  Alexa Linden: ya, and I can see on you
* [12:09] [[User:Soft Linden|Soft Linden]]: Alexa, would you like me to mark these as you run? Or are ya okay doing both?
[12:08] Bambers Linden is Online
* [12:09] [[User:Alexa Linden|Alexa Linden]]: ya, I'll take all of these and do after the meeting
[12:08]  Squirrel Wood: Its more than just one textl
* [12:10] [[User:Alexa Linden|Alexa Linden]]: sorry - phone
[12:08] Gellan Glenelg is Online
* [12:10] [[User:Alexa Linden|Alexa Linden]]: bavk
[12:08]  Multi Gadget v1.54.2 by Timeless Prototype
* [12:10] [[User:Soft Linden|Soft Linden]]: Those samples are pretty bad, but sound processed, like the submitter may have some audio driver "features" enabled
[12:08] Soft Linden: This may be trivially fixable. We could take it in for the maint-render guys
* [12:11] [[User:Soft Linden|Soft Linden]]: Number of votes though. Hmm
[12:08] Pastrami Linden is Offline
* [12:11] [[User:Alexa Linden|Alexa Linden]]:  has anyone here experienced this?
[12:08]  Aric Linden is Offline
* [12:11] [[User:Alexa Linden|Alexa Linden]]: I haven't
[12:08]  Alexa Linden: import to viewer?
* [12:11] [[User:Squirrel Wood|Squirrel Wood]]: nope
[12:08] Soft Linden: Yup!
* [12:11] [[User:Aimee Trescothick|Aimee Trescothick]]: hmm, interesting, woo, totally clipped sample file
[12:08] Alexa Linden: k
* [12:11] [[User:Gellan Glenelg|Gellan Glenelg]]: reported april, 1.19 RC
[12:08] Alexa Linden: next us https://jira.secondlife.com/browse/VWR-5985
* [12:12] [[User:Alexa Linden|Alexa Linden]]:  I know one of the posters and know thier machine is pretty bad
[12:08] Beast Linden is Offline
* [12:12] [[User:Gellan Glenelg|Gellan Glenelg]]: not sure the latest comment is the same thing
[12:09]  Soft Linden: Alexa, would you like me to mark these as you run? Or are ya okay doing both?
* [12:12] [[User:Aimee Trescothick|Aimee Trescothick]]: does it still happen when they turn the volume down in SL?
[12:09] Alexa Linden: ya, I'll take all of these and do after the meeting
* [12:12] [[User:Alexa Linden|Alexa Linden]]: ya that one sounds like that problem we looked at around a month ago
[12:10] Sabin Linden is Offline
* [12:13] [[User:Alexa Linden|Alexa Linden]]: about the sounds in items running over and over again
[12:10]  Alexa Linden: sorry - phone
* [12:13] [[User:Alexa Linden|Alexa Linden]]: Update 21.08.08
[12:10] Alexa Linden: bavk
* Since i bought a whole new computer with windows vista-32 installed, this error has gone for me, but maybe not for others, so i leave this OPEN. May someone will dig this in future.
[12:10] Nyx Linden is Offline
* [12:13] [[User:Soft Linden|Soft Linden]]: I'd be curious to know about more of these submitters' computes. The two listed are older class CPUs
[12:10]  Soft Linden: Those samples are pretty bad, but sound processed, like the submitter may have some audio driver "features" enabled
* [12:13] [[User:Alexa Linden|Alexa Linden]]: ya
[12:11] Soft Linden: Number of votes though. Hmm
* [12:13] [[User:Alexa Linden|Alexa Linden]]: lol
[12:11] Alexa Linden: has anyone here experienced this?
* [12:13] [[User:Soft Linden|Soft Linden]]: A Pentium 4 is going to be pretty strained
[12:11] Alexa Linden: I haven't
* [12:13] [[User:Alexa Linden|Alexa Linden]]: one is a friends :P
[12:11] Squirrel Wood: nope
* [12:13] [[User:Soft Linden|Soft Linden]]: I think AMD K7 is around the same era?
[12:11] Aimee Trescothick: hmm, interesting, woo, totally clipped sample file
* [12:14] [[User:Soft Linden|Soft Linden]]:  I'll add the ask for more system info
[12:11] Gellan Glenelg: reported april, 1.19 RC
* [12:14] [[User:Alexa Linden|Alexa Linden]]: ok
[12:12] Alexa Linden: I know one of the posters and know thier machine is pretty bad
* [12:14] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-9499
[12:12] Gellan Glenelg: not sure the latest comment is the same thing
* [12:15] [[User:Soft Linden|Soft Linden]]: I think those may be single-threaded as well
[12:12] Maestro Linden is Online
* [12:15] [[User:Alexa Linden|Alexa Linden]]: this and the next 2 are patches
[12:12]  Colossus Linden is Offline
* [12:16] [[User:Soft Linden|Soft Linden]]: 9499 we can take in for Tofu - he's just added the dbus support
[12:12]  Aimee Trescothick: does it still happen when they turn the volume down in SL?
* [12:16] [[User:Gellan Glenelg|Gellan Glenelg]]: did you skip one?
[12:12] Brent Linden is Online
* [12:16] [[User:Soft Linden|Soft Linden]]: I'd just pass it directly to him.
[12:12]  Alexa Linden: ya that one sounds like that problem we looked at around a month ago
* [12:16] [[User:Soft Linden|Soft Linden]]:  Yup. VWR-9507 - I can take that directly myself
[12:12] Rika Linden is Online
* [12:16] [[User:Alexa Linden|Alexa Linden]]: ack I did
[12:13]  Alexa Linden: about the sounds in items running over and over again
* [12:16] [[User:Alexa Linden|Alexa Linden]]: thanks soft :P
[12:13] Alexa Linden: Update 21.08.08
* [12:17] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-9517
Since i bought a whole new computer with windows vista-32 installed, this error has gone for me, but maybe not for others, so i leave this OPEN. May someone will dig this in future.
* [12:18] [[User:Soft Linden|Soft Linden]]: Pretty straightforward for the maint-render guys to validate
[12:13] Soft Linden: I'd be curious to know about more of these submitters' computes. The two listed are older class CPUs
* [12:18] [[User:Soft Linden|Soft Linden]]: Looks right, though.
[12:13] Alexa Linden: ya
* [12:18] [[User:Alexa Linden|Alexa Linden]]: ok
[12:13] Alexa Linden: lol
* [12:18] [[User:Soft Linden|Soft Linden]]: import for viewer, maint-render tag
[12:13] Soft Linden: A Pentium 4 is going to be pretty strained
* [12:18] [[User:Alexa Linden|Alexa Linden]]: great :)
[12:13] Alexa Linden: one is a friends :P
* [12:19] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/WEB-824
[12:13] Maestro Linden is Offline
* [12:19] [[User:Cummere Mayo|Cummere Mayo]]:  waves to everyone
[12:13]  Soft Linden: I think AMD K7 is around the same era?
* [12:19] [[User:Aimee Trescothick|Aimee Trescothick]]: hey :)
[12:14] Soft Linden: I'll add the ask for more system info
* [12:19] [[User:Gellan Glenelg|Gellan Glenelg]]: I'm not seeing errors now ( [http://www.vteamblog.com] )
[12:14] Alexa Linden: ok
* [12:19] [[User:Cummere Mayo|Cummere Mayo]]: sorry im late. crashed three times on entering sl :(
[12:14] Cummere Mayo is Online
* [12:20] [[User:Alexa Linden|Alexa Linden]]: me neither
[12:14]  Alexa Linden: https://jira.secondlife.com/browse/VWR-9499
* [12:20] [[User:Soft Linden|Soft Linden]]: Neither
[12:15] Soft Linden: I think those may be single-threaded as well
* [12:20] [[User:Alexa Linden|Alexa Linden]]: firefox Gellan?
[12:15] Betsy Linden is Offline
* [12:20] [[User:Gellan Glenelg|Gellan Glenelg]]:  yeah
[12:15]  Alexa Linden: this and the next 2 are patches
* [12:20] [[User:Gellan Glenelg|Gellan Glenelg]]: trying ie ....
[12:15] Cummere Mayo is Offline
* [12:20] [[User:Alexa Linden|Alexa Linden]]: jinx :)
[12:16]  Soft Linden: 9499 we can take in for Tofu - he's just added the dbus support
* [12:20] [[User:Soft Linden|Soft Linden]]: How about I resolve can't repro, invite a reopen if it happens again?
[12:16] Gellan Glenelg: did you skip one?
* [12:20] [[User:Gellan Glenelg|Gellan Glenelg]]: looks ok on ie too
[12:16] Soft Linden: I'd just pass it directly to him.
* [12:21] [[User:Alexa Linden|Alexa Linden]]:  same
[12:16] Jeff Linden is Offline
* [12:21] [[User:Alexa Linden|Alexa Linden]]: will do soft
[12:16] Cummere Mayo is Online
* [12:21] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/WEB-148
[12:16] Soft Linden: Yup. VWR-9507 - I can take that directly myself
* [12:21] [[User:Alexa Linden|Alexa Linden]]: ok
[12:16] Bao Linden is Offline
* [12:21] [[User:Alexa Linden|Alexa Linden]]: we are in the oldie zone
[12:16]  Alexa Linden: ack I did
* [12:21] [[User:Alexa Linden|Alexa Linden]]: so note many of these may have been fixed long ago :P
[12:16] Alexa Linden: thanks soft :P
* [12:21] [[User:Squirrel Wood|Squirrel Wood]]: email after ticket works nowadays methinks
[12:17] Alexa Linden: https://jira.secondlife.com/browse/VWR-9517
* [12:22] [[User:Alexa Linden|Alexa Linden]]: me too
[12:18] Soft Linden: Pretty straightforward for the maint-render guys to validate
* [12:22] [[User:Cummere Mayo|Cummere Mayo]]: not always
[12:18] Soft Linden: Looks right, though.
* [12:22] [[User:Alexa Linden|Alexa Linden]]: since we've had this tpye of jira about 4 months ago
[12:18] Alexa Linden: ok
* [12:22] [[User:Cummere Mayo|Cummere Mayo]]: if i submit on cummere its a 50/50 shot ill get that confirmation
[12:18] Soft Linden: import for viewer, maint-render tag
* [12:22] [[User:Squirrel Wood|Squirrel Wood]]: won't work if the provided email address is faulty, nonexistent or the spam filter on the recipients side rejects it
[12:18] Alexa Linden: great :)
* [12:22] [[User:Alexa Linden|Alexa Linden]]: yes
[12:19] Alexa Linden: https://jira.secondlife.com/browse/WEB-824
* [12:22] [[User:Alexa Linden|Alexa Linden]]: mine used to go to my spam folder
[12:19] Cummere Mayo waves to everyone
* [12:23] [[User:Alexa Linden|Alexa Linden]]: I'll mark as needs more info and ask if it's still a problem
[12:19] Aimee Trescothick: hey :)
* [12:23] [[User:Cummere Mayo|Cummere Mayo]]: not mine. I added in the domain into my filter. I still dont get the confirmation mail always if i tag a ticket as guest/basic using cummere.
[12:19] Guy Linden is Offline
* [12:23] [[User:Soft Linden|Soft Linden]]: Makes sense. Comments are ancient.
[12:19]  Gellan Glenelg: I'm not seeing errors now ( http://www.vteamblog.com )
* [12:23] [[User:Squirrel Wood|Squirrel Wood]]: Also, like SMS and snail mail, there is no guarantee that an email will ever arrive. Its just common assumption that it must arrive.
[12:19] Bub Linden is Offline
* [12:24] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/WEB-144
[12:19]  Cummere Mayo: sorry im late. crashed three times on entering sl :(
* [12:24] [[User:Squirrel Wood|Squirrel Wood]]: like with udp packets...
[12:20] Alexa Linden: me neither
* [12:24] [[User:Squirrel Wood|Squirrel Wood]]: 144.... long time...
[12:20] Soft Linden: Neither
* [12:24] [[User:Alexa Linden|Alexa Linden]]: lol
[12:20] Alexa Linden: firefox Gellan?
* [12:24] [[User:Soft Linden|Soft Linden]]: And old. I know this used to be a lot worse.
[12:20] Gellan Glenelg: yeah
* [12:24] [[User:Squirrel Wood|Squirrel Wood]]: let me quote something I received when purchasing stuff from another shop:
[12:20] Gellan Glenelg: trying ie ....
* [12:24] [[User:Squirrel Wood|Squirrel Wood]]: Due to the enormous amount of fraudulant orders (65% of our orders
[12:20] Alexa Linden: jinx :)
* are using stolen creditcards) we have no other option than processing
[12:20] Soft Linden: How about I resolve can't repro, invite a reopen if it happens again?
* the orders manually (during European office hours).
[12:20] Gellan Glenelg: looks ok on ie too
*
[12:21] Alexa Linden: same
* Please accept our appology and we will do our best to get the
[12:21] Alexa Linden: will do soft
* regcodes to you as soon as possible.
[12:21] Alexa Linden: https://jira.secondlife.com/browse/WEB-148
* [12:25] [[User:Soft Linden|Soft Linden]]: It used to be one charge in 3, my bank held the charge even with a domestic bank.
[12:21] Alexa Linden: ok
* [12:25] [[User:Squirrel Wood|Squirrel Wood]]: so I would assume verification takes time.
[12:21] Bao Linden is Online
* [12:25] [[User:Alexa Linden|Alexa Linden]]: I'll make a comment on this
[12:21]  Alexa Linden: we are in the oldie zone
* [12:26] [[User:Alexa Linden|Alexa Linden]]: since more often, it's not on our side that the delays are happening
[12:21] Alexa Linden: so note many of these may have been fixed long ago :P
* [12:26] [[User:Alexa Linden|Alexa Linden]]: it's more about the bank's processes
[12:21] Squirrel Wood: email after ticket works nowadays methinks
* [12:26] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/WEB-136
[12:22] Alexa Linden: me too
* [12:26] [[User:Alexa Linden|Alexa Linden]]: old but with new comments
[12:22] Cummere Mayo: not always
* [12:26] [[User:Cummere Mayo|Cummere Mayo]]: i'd tell them to grow up. I dotn knwo a single company that guarantess 24 hour or less validation
[12:22] Alexa Linden: since we've had this tpye of jira about 4 months ago
* [12:26] [[User:Soft Linden|Soft Linden]]: This one seems a no-brainer, should do. Estate "sales" aren't sales by any reasonable definition.
[12:22] Cummere Mayo: if i submit on cummere its a 50/50 shot ill get that confirmation
* [12:27] [[User:Alexa Linden|Alexa Linden]]: I agree
[12:22] Squirrel Wood: won't work if the provided email address is faulty, nonexistent or the spam filter on the recipients side rejects it
* [12:27] [[User:Soft Linden|Soft Linden]]: This should get a peer issue for Rx to consider changing that in the viewer, too.
[12:22] Alexa Linden: yes
* [12:27] [[User:Alexa Linden|Alexa Linden]]: very confusing for a new resident
[12:22] Alexa Linden: mine used to go to my spam folder
* [12:27] [[User:Alexa Linden|Alexa Linden]]: importing and sending to Rx
[12:23] Alexa Linden: I'll mark as needs more info and ask if it's still a problem
* [12:27] [[User:Soft Linden|Soft Linden]]: Well, I'd send this one to the web team, and make another for Rx triage with the viewer component
[12:23] Cummere Mayo: not mine. I added in the domain into my filter. I still dont get the confirmation mail always if i tag a ticket as guest/basic using cummere.
* [12:27] [[User:Alexa Linden|Alexa Linden]]: ok
[12:23] Soft Linden: Makes sense. Comments are ancient.
* [12:28] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-6220
[12:23] Squirrel Wood: Also, like SMS and snail mail, there is no guarantee that an email will ever arrive. Its just common assumption that it must arrive.
* [12:28] [[User:Gellan Glenelg|Gellan Glenelg]]: 1.19
[12:24] Alexa Linden: https://jira.secondlife.com/browse/WEB-144
* [12:28] [[User:Squirrel Wood|Squirrel Wood]]: old?
[12:24] Squirrel Wood: like with udp packets...
* [12:28] [[User:Squirrel Wood|Squirrel Wood]]:  nmi? still happening?
[12:24] Squirrel Wood: 144.... long time...
* [12:28] [[User:Squirrel Wood|Squirrel Wood]]: try with latest rc ?
[12:24] Alexa Linden: lol
* [12:28] [[User:Alexa Linden|Alexa Linden]]: yes for both
[12:24] Corr Linden is Offline
* [12:29] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-9345
[12:24]  Soft Linden: And old. I know this used to be a lot worse.
* [12:29] [[User:Cummere Mayo|Cummere Mayo]]: this is a dupe
[12:24] Squirrel Wood: let me quote something I received when purchasing stuff from another shop:
* [12:29] [[User:Cummere Mayo|Cummere Mayo]]: we've seen this in other ones on both monday and wednessday sessions
[12:24] Squirrel Wood: Due to the enormous amount of fraudulant orders (65% of our orders
* [12:30] [[User:Alexa Linden|Alexa Linden]]: care to look up a dup Cummere?
are using stolen creditcards) we have no other option than processing
* [12:30] [[User:Cummere Mayo|Cummere Mayo]]: sure give me a minute
the orders manually (during European office hours).
* [12:30] [[User:Soft Linden|Soft Linden]]: Yup, exact dupe of the related issue
 
* [12:31] [[User:Soft Linden|Soft Linden]]: Related issue has a more useful writeup - I'd import the realted if it's still happening
Please accept our appology and we will do our best to get the
* [12:31] [[User:Alexa Linden|Alexa Linden]]: ok
regcodes to you as soon as possible.
* [12:31] [[User:Soft Linden|Soft Linden]]: The dupe is 1.21, the original is 1.20 - so it needs the extra affects version
[12:25] Soft Linden: It used to be one charge in 3, my bank held the charge even with a domestic bank.
* [12:31] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-9344
[12:25] Squirrel Wood: so I would assume verification takes time.
* [12:31] [[User:Alexa Linden|Alexa Linden]]: will do
[12:25] Oskar Linden is Offline
* [12:31] [[User:Squirrel Wood|Squirrel Wood]]: 9344 - user likely tried to equip griefer toys
[12:25]  Alexa Linden: I'll make a comment on this
* [12:32] [[User:Soft Linden|Soft Linden]]: Contact support.
[12:26] Alexa Linden: since more often, it's not on our side that the delays are happening
* [12:32] [[User:Alexa Linden|Alexa Linden]]: ok
[12:26] Alexa Linden: it's more about the bank's processes
* [12:32] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/WEB-636
[12:26] Alexa Linden: https://jira.secondlife.com/browse/WEB-136
* [12:32] [[User:Alexa Linden|Alexa Linden]]: lol
[12:26] Alexa Linden: old but with new comments
* [12:33] [[User:Soft Linden|Soft Linden]]: Here, I'd needs-more-info, asking for links to events currently listed.
[12:26] Cummere Mayo: i'd tell them to grow up. I dotn knwo a single company that guarantess 24 hour or less validation
* [12:33] [[User:Soft Linden|Soft Linden]]:  There's not a lot we could do otherwise, I think?
[12:26] Soft Linden: This one seems a no-brainer, should do. Estate "sales" aren't sales by any reasonable definition.
* [12:33] [[User:Q Linden|Q Linden]]: "both events were called party time"
[12:27] Oskar Linden is Online
* [12:33] [[User:Gellan Glenelg|Gellan Glenelg]]: is this web? or viewer map?
[12:27]  Alexa Linden: I agree
* [12:33] [[User:Q Linden|Q Linden]]: searchign events finds one
[12:27] Soft Linden: This should get a peer issue for Rx to consider changing that in the viewer, too.
* [12:33] [[User:Alexa Linden|Alexa Linden]]: april 2008
[12:27] Alexa Linden: very confusing for a new resident
* [12:33] [[User:Cummere Mayo|Cummere Mayo]]:  *blinks* ok later i have a few more to link to the other one but since soft beat me Ill do it later
[12:27] Oskar Linden is Offline
* [12:34] [[User:Squirrel Wood|Squirrel Wood]]: yay for borken group chat
[12:27]  Alexa Linden: importing and sending to Rx
* [12:34] [[User:Soft Linden|Soft Linden]]: Sorry, Cummere - are you saying you have events like that right now?
[12:27] Soft Linden: Well, I'd send this one to the web team, and make another for Rx triage with the viewer component
* [12:35] [[User:Cummere Mayo|Cummere Mayo]]: no
[12:27] Alexa Linden: ok
* [12:35] [[User:Cummere Mayo|Cummere Mayo]]: i meant abotu the crashlogger asking twice
[12:28] Alexa Linden: https://jira.secondlife.com/browse/VWR-6220
* [12:35] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-6913
[12:28] Gellan Glenelg: 1.19
* [12:35] [[User:Soft Linden|Soft Linden]]: Gotcha :)
[12:28] Squirrel Wood: old?
* [12:36] [[User:Alexa Linden|Alexa Linden]]: april/may 2008
[12:28] Coco Linden is Offline
* [12:36] [[User:Alexa Linden|Alexa Linden]]: NMI - Still a problem?
[12:28] Don Linden is Online
* [12:37] [[User:Ellla McMahon|Ellla McMahon]]:  I think it is Alexa, there are a few similar issues .. Tofu is sorting out Linux audio, he has commented on some issues
[12:28] Squirrel Wood: nmi? still happening?
* [12:37] [[User:Soft Linden|Soft Linden]]: Ahhh... this one's tough. It could fall out of Tofu's current openal port work. We're basically putting a new audio engine in for Linux and I think that's got a pulse back end.
[12:28] Squirrel Wood: try with latest rc ?
* [12:37] [[User:Alexa Linden|Alexa Linden]]: I can ping him on this
[12:28] Alexa Linden: yes for both
* [12:38] [[User:Soft Linden|Soft Linden]]: But this duplicates VWR-6593 - the related issue
[12:29] Alexa Linden: https://jira.secondlife.com/browse/VWR-9345
* [12:38] [[User:Soft Linden|Soft Linden]]: And the other is imported already
[12:29] Bambers Linden is Offline
* [12:38] [[User:Alexa Linden|Alexa Linden]]: ok - I'll close and dup and ask that any comments be posted there
[12:29]  Cummere Mayo: this is a dupe
* [12:38] [[User:Soft Linden|Soft Linden]]: And already assigned to Tofu internally
[12:29] Cummere Mayo: we've seen this in other ones on both monday and wednessday sessions
* [12:38] [[User:Soft Linden|Soft Linden]]: Yup :)
[12:30] Katt Linden is Online
* [12:39] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-6848
[12:30]  Alexa Linden: care to look up a dup Cummere?
* [12:39] [[User:Alexa Linden|Alexa Linden]]: this is a joystick issue
[12:30] Cummere Mayo: sure give me a minute
* [12:39] [[User:Alexa Linden|Alexa Linden]]: and have been tied to the meta issue
[12:30] Soft Linden: Yup, exact dupe of the related issue
* [12:39] [[User:Aimee Trescothick|Aimee Trescothick]]: hmm, feels like a dupe ...
[12:31] Soft Linden: Related issue has a more useful writeup - I'd import the realted if it's still happening
* [12:39] [[User:Alexa Linden|Alexa Linden]]: ya, so I'm going to skip this one
[12:31] Alexa Linden: ok
* [12:40] [[User:Alexa Linden|Alexa Linden]]:  and try to tie it to one of the other issues
[12:31] Soft Linden: The dupe is 1.21, the original is 1.20 - so it needs the extra affects version
* [12:40] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/MISC-1360
[12:31] Alexa Linden: https://jira.secondlife.com/browse/VWR-9344
* [12:40] [[User:Alexa Linden|Alexa Linden]]: this is a dup too
[12:31] Alexa Linden: will do
* [12:40] [[User:Soft Linden|Soft Linden]]: VWR-6848 duplicates VWR-7218
[12:31] Squirrel Wood: 9344 - user likely tried to equip griefer toys
* [12:41] [[User:Alexa Linden|Alexa Linden]]: thanks soft :)
[12:31] JT Linden is Offline
* [12:41] [[User:Cummere Mayo|Cummere Mayo]]: alexa on the joystick one you might have them check to see if their os can give certain devices priority
[12:32]  Soft Linden: Contact support.
* [12:41] [[User:Alexa Linden|Alexa Linden]]: will do
[12:32]  Blue Linden is Offline
* [12:41] [[User:Alexa Linden|Alexa Linden]]: I'm pretty sure this one has been posted before
[12:32] Alexa Linden: ok
* [12:42] [[User:Aimee Trescothick|Aimee Trescothick]]: or swap the devices over on which USB ports they're plugged in
[12:32]  Zara Linden is Offline
* [12:42] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-5626
[12:32]  Alexa Linden: https://jira.secondlife.com/browse/WEB-636
* [12:42] [[User:Aimee Trescothick|Aimee Trescothick]]: that's a preference?
[12:32] Alexa Linden: lol
* [12:42] [[User:Aimee Trescothick|Aimee Trescothick]]: show IM in chat history?
[12:33] Soft Linden: Here, I'd needs-more-info, asking for links to events currently listed.
* [12:42] [[User:Alexa Linden|Alexa Linden]]: yup
[12:33] Soft Linden: There's not a lot we could do otherwise, I think?
* [12:43] [[User:Gellan Glenelg|Gellan Glenelg]]: MISC-1360: dupe of SVC-2611?
[12:33] Q Linden: "both events were called party time"
* [12:43] [[User:Aimee Trescothick|Aimee Trescothick]]: ah
[12:33] Gellan Glenelg: is this web? or viewer map?
* [12:43] [[User:Aimee Trescothick|Aimee Trescothick]]: hmm, says the pref is off
[12:33] Q Linden: searchign events finds one
* [12:43] [[User:Cummere Mayo|Cummere Mayo]]: have them try reinstalling
[12:33] Alexa Linden: april 2008
* [12:43] [[User:Soft Linden|Soft Linden]]: So VWR-5626 is normal if the near-me tab is not open. We're in the middle of taking in an open source patch that adds the option to suppress IMs from chat history.
[12:33] Cummere Mayo: *blinks* ok later i have a few more to link to the other one but since soft beat me Ill do it later
* [12:44] [[User:Cummere Mayo|Cummere Mayo]]: and completely erasing all the cache files manually
[12:34] Tess Linden is Offline
* [12:44] [[User:Soft Linden|Soft Linden]]: I'll find that one, and we can resolve it as a dupe of that
[12:34]  Timeless Prototype is Online
* [12:44] [[User:Alexa Linden|Alexa Linden]]: thanks Soft
[12:34]  Squirrel Wood: yay for borken group chat
* [12:44] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-7963
[12:34] Bao Linden is Offline
* [12:44] [[User:Soft Linden|Soft Linden]]: VWR-5626 can be marked a dupe of VWR-3060
[12:34]  Hamilton Linden is Offline
* [12:45] [[User:Alexa Linden|Alexa Linden]]: will do
[12:34]  Soft Linden: Sorry, Cummere - are you saying you have events like that right now?
* [12:45] [[User:Cummere Mayo|Cummere Mayo]]:  smacks head. 7963 is a dupe, and unless somethign changed int he last two months, multiple instances of viewer arent supported
[12:34] Periapse Linden is Offline
* [12:45] [[User:Gellan Glenelg|Gellan Glenelg]]: isn't it already marked dupe the other way round?
[12:35]  Bambers Linden is Online
* [12:46] [[User:Squirrel Wood|Squirrel Wood]]: single instances of viewers also lead to crashes. mayhaps slightly less often, but still :p
[12:35]  Cummere Mayo: no
* [12:46] [[User:Gellan Glenelg|Gellan Glenelg]]:  wrong number - sorry
[12:35] Cummere Mayo: i meant abotu the crashlogger asking twice
* [12:46] [[User:Alexa Linden|Alexa Linden]]:  pokes Squirrel
[12:35] Brent Linden is Offline
* [12:46] [[User:Gellan Glenelg|Gellan Glenelg]]: ignore me :)
[12:35]  Alexa Linden: https://jira.secondlife.com/browse/VWR-6913
* [12:46] [[User:Soft Linden|Soft Linden]]: smartaleck >:(
[12:35] Soft Linden: Gotcha :)
* [12:46] [[User:Cummere Mayo|Cummere Mayo]]: besides this one was triaged ALLONg time ago and no new info given
[12:35] Oskar Linden is Online
* [12:46] [[User:Aimee Trescothick|Aimee Trescothick]]: twice as many viewers, ^2 the number of crashes
[12:36]  Alexa Linden: april/may 2008
* [12:46] [[User:Cummere Mayo|Cummere Mayo]]: I vote close and resolve as wont fix
[12:36] Gulliver Linden is Offline
* [12:47] [[User:Soft Linden|Soft Linden]]: Also ask for them to include the KB link they're using if they reopen. We can make sure it's not missing something. I only know of the wiki doc.
[12:36]  Alexa Linden: NMI - Still a problem?
* [12:47] [[User:Soft Linden|Soft Linden]]: Ultimately though - yeah - not supported
[12:37] Whump Linden is Offline
* [12:47] [[User:Alexa Linden|Alexa Linden]]: will do
[12:37] Vir Linden is Online
* [12:47] [[User:Alexa Linden|Alexa Linden]]:  https://jira.secondlife.com/browse/SVC-1978
[12:37] Ellla McMahon: I think it is Alexa, there are a few similar issues .. Tofu is sorting out Linux audio, he has commented on some issues
* [12:48] [[User:Soft Linden|Soft Linden]]: Needs more info - they need to provide a slurl to the swing or send a Linden a copy
[12:37] Soft Linden: Ahhh... this one's tough. It could fall out of Tofu's current openal port work. We're basically putting a new audio engine in for Linux and I think that's got a pulse back end.
* [12:48] [[User:Aimee Trescothick|Aimee Trescothick]]: [http://wiki.secondlife.com/wiki/Client_parameters#OS_X_Applescripts] I guess
[12:37] Alexa Linden: I can ping him on this
* [12:49] [[User:Cummere Mayo|Cummere Mayo]]: um hmmm svc-1978 probably tied to the svc-2708 alexa.....
[12:37] JT Linden is Online
* [12:49] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-7495
[12:37]  Sally Linden is Offline
* [12:50] [[User:Soft Linden|Soft Linden]]: I'd NMI - ask if it's still happening, and ask to include repro steps including their script
[12:38]  Soft Linden: But this duplicates VWR-6593 - the related issue
* [12:50] [[User:Cummere Mayo|Cummere Mayo]]: it seems that all physic's realted calculations have been very slow to process (siomething found when investigation itno 2708 began being really looked at)
[12:38] Soft Linden: And the other is imported already
* [12:51] [[User:Alexa Linden|Alexa Linden]]: and then we have https://jira.secondlife.com/browse/VWR-5175
[12:38] Alexa Linden: ok - I'll close and dup and ask that any comments be posted there
* [12:51] [[User:Alexa Linden|Alexa Linden]]: I'll take this one :P
[12:38] Soft Linden: And already assigned to Tofu internally
* [12:51] [[User:Soft Linden|Soft Linden]]: Alexa: VWR-7495 can be linked as a dupe of VWR-2060
[12:38] Soft Linden: Yup :)
* [12:51] [[User:Alexa Linden|Alexa Linden]]: thanks will do
[12:39] Alexa Linden: https://jira.secondlife.com/browse/VWR-6848
* [12:52] [[User:Alexa Linden|Alexa Linden]]: just a couple more beauties
[12:39] Alexa Linden: this is a joystick issue
* [12:52] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/VWR-4527
[12:39] Alexa Linden: and have been tied to the meta issue
* [12:52] [[User:Gellan Glenelg|Gellan Glenelg]]: 1.18
[12:39] Aimee Trescothick: hmm, feels like a dupe ...
* [12:52] [[User:Alexa Linden|Alexa Linden]]: lol
[12:39] Alexa Linden: ya, so I'm going to skip this one
* [12:52] [[User:Alexa Linden|Alexa Linden]]: I'll take this one too :P
[12:40] Alexa Linden: and try to tie it to one of the other issues
* [12:52] [[User:Squirrel Wood|Squirrel Wood]]: needs proper fuel
[12:40] Coco Linden is Online
* [12:52] [[User:Cummere Mayo|Cummere Mayo]]: nmi >< is it still occuring?
[12:40]  Alexa Linden: https://jira.secondlife.com/browse/MISC-1360
* [12:52] [[User:Soft Linden|Soft Linden]]: :)
[12:40] Alexa Linden: this is a dup too
* [12:53] [[User:Cummere Mayo|Cummere Mayo]]: and have they tired any of the many many better versions of sl
[12:40] Soft Linden: VWR-6848 duplicates VWR-7218
* [12:53] [[User:Alexa Linden|Alexa Linden]]: https://jira.secondlife.com/browse/SVC-1116
[12:41] Alexa Linden: thanks soft :)
* [12:53] [[User:Cummere Mayo|Cummere Mayo]]: lol
[12:41] Cummere Mayo: alexa on the joystick one you might have them check to see if their os can give certain devices priority
* [12:53] [[User:Squirrel Wood|Squirrel Wood]]:  requires gasoline. not sand or mud. ^^
[12:41] Alexa Linden: will do
* [12:53] [[User:Soft Linden|Soft Linden]]: Would ask if this is still happening, yeah.
[12:41] Rico Linden is Offline
* [12:53] [[User:Alexa Linden|Alexa Linden]]: that works for this one too Squirrel
[12:41]  Alexa Linden: I'm pretty sure this one has been posted before
* [12:53] [[User:Soft Linden|Soft Linden]]: Dec '07!
[12:42] Aimee Trescothick: or swap the devices over on which USB ports they're plugged in
* [12:53] [[User:Aimee Trescothick|Aimee Trescothick]]: lol
[12:42] Samuel Linden is Offline
* [12:53] [[User:Alexa Linden|Alexa Linden]]:  and with that
[12:42]  Alexa Linden: https://jira.secondlife.com/browse/VWR-5626
* [12:53] [[User:Aimee Trescothick|Aimee Trescothick]]: contact the garage
[12:42] Aimee Trescothick: that's a preference?
* [12:53] [[User:Alexa Linden|Alexa Linden]]: I'm going to call us done for the day!
[12:42] Aimee Trescothick: show IM in chat history?
* [12:53] [[User:Alexa Linden|Alexa Linden]]: :D
[12:42] Alexa Linden: yup
* [12:53] [[User:Soft Linden|Soft Linden]]: w00t!
[12:43] Gellan Glenelg: MISC-1360: dupe of SVC-2611?
* [12:53] [[User:Alexa Linden|Alexa Linden]]: I can do the cleanup on the next few
[12:43] Aimee Trescothick: ah
* [12:54] [[User:Squirrel Wood|Squirrel Wood]]: ah. mouselook... that used to be a bug with h4
[12:43] Samuel Linden is Online
* [12:54] [[User:Cummere Mayo|Cummere Mayo]]: nice *holds a carrot out in front of her*
[12:43]  Aimee Trescothick: hmm, says the pref is off
* [12:54] [[User:Alexa Linden|Alexa Linden]]: you all rock and thanks for all your help!
[12:43] Sue Linden is Offline
* [12:54] [[User:Squirrel Wood|Squirrel Wood]]: long fixed though
[12:43]  Cummere Mayo: have them try reinstalling
* [12:54] [[User:Squirrel Wood|Squirrel Wood]]: ^^
[12:43] Soft Linden: So VWR-5626 is normal if the near-me tab is not open. We're in the middle of taking in an open source patch that adds the option to suppress IMs from chat history.
* [12:54] [[User:Aimee Trescothick|Aimee Trescothick]]: yeah, contact the maker francis chung if it's still happening
[12:44] Cummere Mayo: and completely erasing all the cache files manually
* [12:54] [[User:Ellla McMahon|Ellla McMahon]]: Soft/Alexa. with Windows Update auto updating Nvidia drivers we are seeing LOADS of 177/178 issues .. how do you want them marked if the reporter doesn;t actually say which driver they are using
[12:44] Soft Linden: I'll find that one, and we can resolve it as a dupe of that
* [12:54] [[User:Alexa Linden|Alexa Linden]]: I'll see some of you Wednesday at Bridie's triage
[12:44] Alexa Linden: thanks Soft
[12:44] Alexa Linden: https://jira.secondlife.com/browse/VWR-7963
[12:44] Soft Linden: VWR-5626 can be marked a dupe of VWR-3060
[12:45] Alexa Linden: will do
[12:45] Cummere Mayo smacks head. 7963 is a dupe, and unless somethign changed int he last two months, multiple instances of viewer arent supported
[12:45] Gellan Glenelg: isn't it already marked dupe the other way round?
[12:45] Jeremy Linden is Online
[12:46]  Squirrel Wood: single instances of viewers also lead to crashes. mayhaps slightly less often, but still :p
[12:46] Gellan Glenelg: wrong number - sorry
[12:46] Alexa Linden pokes Squirrel
[12:46] Gellan Glenelg: ignore me :)
[12:46] Soft Linden: smartaleck >:(
[12:46] Cummere Mayo: besides this one was triaged ALLONg time ago and no new info given
[12:46] Aimee Trescothick: twice as many viewers, ^2 the number of crashes
[12:46] Cummere Mayo: I vote close and resolve as wont fix
[12:47] Soft Linden: Also ask for them to include the KB link they're using if they reopen. We can make sure it's not missing something. I only know of the wiki doc.
[12:47] Soft Linden: Ultimately though - yeah - not supported
[12:47] Alexa Linden: will do
[12:47] Alexa Linden: https://jira.secondlife.com/browse/SVC-1978
[12:48] Soft Linden: Needs more info - they need to provide a slurl to the swing or send a Linden a copy
[12:48] Aimee Trescothick: http://wiki.secondlife.com/wiki/Client_parameters#OS_X_Applescripts I guess
[12:49] Cummere Mayo: um hmmm svc-1978 probably tied to the svc-2708 alexa.....
[12:49] Makai Linden is Online
[12:49]  Alexa Linden: https://jira.secondlife.com/browse/VWR-7495
[12:50] Maestro Linden is Online
[12:50]  Soft Linden: I'd NMI - ask if it's still happening, and ask to include repro steps including their script
[12:50] Maestro Linden is Offline
[12:50]  Cummere Mayo: it seems that all physic's realted calculations have been very slow to process (siomething found when investigation itno 2708 began being really looked at)
[12:51] Alexa Linden: and then we have https://jira.secondlife.com/browse/VWR-5175
[12:51] Alexa Linden: I'll take this one :P
[12:51] Soft Linden: Alexa: VWR-7495 can be linked as a dupe of VWR-2060
[12:51] Alexa Linden: thanks will do
[12:52] Samuel Linden is Offline
[12:52]  Alexa Linden: just a couple more beauties
[12:52] Alexa Linden: https://jira.secondlife.com/browse/VWR-4527
[12:52] Vir Linden is Offline
[12:52]  Gellan Glenelg: 1.18
[12:52] Alexa Linden: lol
[12:52] Alexa Linden: I'll take this one too :P
[12:52] Squirrel Wood: needs proper fuel
[12:52] Cummere Mayo: nmi >< is it still occuring?
[12:52] Soft Linden: :)
[12:53] Cummere Mayo: and have they tired any of the many many better versions of sl
[12:53] Alexa Linden: https://jira.secondlife.com/browse/SVC-1116
[12:53] Vir Linden is Online
[12:53]  Cummere Mayo: lol
[12:53] Squirrel Wood: requires gasoline. not sand or mud. ^^
[12:53] Soft Linden: Would ask if this is still happening, yeah.
[12:53] Alexa Linden: that works for this one too Squirrel
[12:53] Soft Linden: Dec '07!
[12:53] Aimee Trescothick: lol
[12:53] Alexa Linden: and with that
[12:53] Aimee Trescothick: contact the garage
[12:53] Maestro Linden is Online
[12:53]  Alexa Linden: I'm going to call us done for the day!
[12:53] Alexa Linden: :D
[12:53] Soft Linden: w00t!
[12:53] Alexa Linden: I can do the cleanup on the next few
[12:54] Squirrel Wood: ah. mouselook... that used to be a bug with h4
[12:54] Cummere Mayo: nice *holds a carrot out in front of her*
[12:54] Alexa Linden: you all rock and thanks for all your help!
[12:54] Squirrel Wood: long fixed though
[12:54]  Maestro Linden is Offline
[12:54]  Squirrel Wood: ^^
[12:54] Ellla McMahon: Soft/Alexa. with Windows Update auto updating Nvidia drivers we are seeing LOADS of 177/178 issues .. how do you want them marked if the reporter doesn't actually say which driver they are using
[12:54] Alexa Linden: I'll see some of you Wednesday at Bridie's triage

Latest revision as of 14:30, 24 November 2008

Agenda