Difference between revisions of "How do I fully uninstall and reinstall Second Life?"

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{{KBtip|If you have can't find these folders, [[User_settings|go here for more help]].}}
{{KBtip|If you have can't find these folders, [[User_settings|go here for more help]].}}


# Open <code>C:\Users\<username>\AppData\Local</code> and delete the contents of your <code>Temp<code> folder.  
# Open <code>C:\Users\<username>\AppData\Local</code> and delete the contents of your <code>Temp</code> folder.  
# Open <code>C:\Users\(yourusername)\AppData\Roaming\SecondLife</code> and delete the contents of the <code>cache</code> folder.  
# Open <code>C:\Users\(yourusername)\AppData\Roaming\SecondLife</code> and delete the contents of the <code>cache</code> folder.  
# Uninstall Second Life using the Programs and Features tool in the [http://en.wikipedia.org/wiki/Windows_Control_Panel Windows Control Panel].  
# Uninstall Second Life using the Programs and Features tool in the [http://en.wikipedia.org/wiki/Windows_Control_Panel Windows Control Panel].  

Revision as of 06:39, 16 December 2010

It's important to clear out temporary Second Life files (such as the cache) when reinstalling. Here's the process:

Windows Vista

KBtip2.png Tip: If you have can't find these folders, go here for more help.
  1. Open C:\Users\<username>\AppData\Local and delete the contents of your Temp folder.
  2. Open C:\Users\(yourusername)\AppData\Roaming\SecondLife and delete the contents of the cache folder.
  3. Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
  4. Go to secondlife.com/download to download and install the latest release.

If you can't see the files or folders described above:

  1. In Windows Explorer, choose Organize > Folder and Search Options.
  2. Click the View tab.
  3. Select Show Hidden Files and Folders.
  4. Click OK.

Windows XP

  1. Open C:\Documents and Settings\<username>\Local Settings and delete the contents of your Temp folder.
  2. Open C:\Documents and Settings\<username>\Application Data\Second Life and delete the contents of the cache folder.
  3. Uninstall Second Life using the Add/Remove Programs tool in your Windows Control Panel.
  4. Go to secondlife.com/download to download and install the latest release.
KBtip2.png Tip: Some computers need to be rebooted between steps 3 and 4 in the above procedure.

If you can't see the files or folders described above:

  1. In Windows Explorer, choose Tools > Options.
  2. Click the View tab.
  3. Select Show Hidden Files and Folders.
  4. Click OK.