Difference between revisions of "How do I fully uninstall and reinstall Second Life?"

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It's important to clear out temporary Second Life files (such as the cache) when reinstalling. Here's the process:
 
=== Windows Vista ===
 
{{KBtip|If you have can't find these folders, [[User_settings|go here for more help]].}}
 
# Open <code>C:\Users\<username>\AppData\Local</code> and delete the contents of your <code>Temp<code> folder.
# Open <code>C:\Users\(yourusername)\AppData\Roaming\SecondLife</code> and delete the contents of the <code>cache</code> folder.
# Uninstall Second Life using the Programs and Features tool in the [http://en.wikipedia.org/wiki/Windows_Control_Panel Windows Control Panel].
# Go to [http://secondlife.com/download secondlife.com/download] to download and install the latest release.
 
If you can't see the files or folders described above:
 
# In Windows Explorer, choose '''Organize''' > '''Folder and Search Options'''.
# Click the '''View''' tab.
# Select '''Show Hidden Files and Folders'''.
# Click '''OK'''.
 
=== Windows XP ===
 
# Open <code>C:\Documents and Settings\<username>\Local Settings</code> and delete the contents of your <code>Temp</code> folder.
# Open <code>C:\Documents and Settings\<username>\Application Data\Second Life</code> and delete the contents of the <code>cache</code> folder.
# Uninstall Second Life using the Add/Remove Programs tool in your [http://en.wikipedia.org/wiki/Windows_Control_Panel Windows Control Panel].
# Go to [http://secondlife.com/download secondlife.com/download] to download and install the latest release.
 
{{KBhint| Some computers need to be rebooted between steps 3 and 4 in the above procedure.}}
 
If you can't see the files or folders described above:
 
# In Windows Explorer, choose '''Tools''' > '''Options'''.
# Click the '''View''' tab.
# Select '''Show Hidden Files and Folders'''.
# Click '''OK'''.
 
[[Category:Troubleshooting]]
[[Category:I&#39;m installing, uninstalling, or reinstalling]]
[[Category:General Help]]
[[Category:General Second Life Software Information]]
 
[[Category:Knowledge Base]]

Latest revision as of 15:29, 9 February 2012

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