Difference between revisions of "How do I fully uninstall and reinstall Second Life?"

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It's important to clear out temporary Second Life files (such as the cache) when reinstalling. Here's the process:
It's important to clear out temporary Second Life files (such as the cache) when reinstalling. Here's the process:


===On Windows XP===
=== Windows Vista ===


# Open '''C:\Documents and Settings\(yourusername)\Local Settings''' and delete the contents of your Temp folder.
{{KBtip|If you have can't find these folders, [[User_settings|go here for more help]].}}
# Open '''C:\Documents and Settings\(yourusername)\Application Data\Second Life''' and delete the contents of the Cache folder.
# Uninstall Second Life using the Add/Remove Programs tool in your Windows Control Panel.
# Visit http://secondlife.com/download and download and install the latest release.


{{KBhint| Some computers may need to be rebooted between steps 3 and 4 in the above procedure.}}
# Open <code>C:\Users\<username>\AppData\Local</code> and delete the contents of your <code>Temp<code> folder.
# Open <code>C:\Users\(yourusername)\AppData\Roaming\SecondLife</code> and delete the contents of the <code>cache</code> folder.
# Uninstall Second Life using the Programs and Features tool in the [http://en.wikipedia.org/wiki/Windows_Control_Panel Windows Control Panel].
# Go to [http://secondlife.com/download secondlife.com/download] to download and install the latest release.


If you cannot see the files or folders described above:
If you can't see the files or folders described above:


# Select '''Tools &gt; Options''' in Windows Explorer.  
# In Windows Explorer, choose '''Organize''' > '''Folder and Search Options'''.  
# Click the '''View''' tab.  
# Click the '''View''' tab.  
# Select '''Show Hidden Files and Folders'''.  
# Select '''Show Hidden Files and Folders'''.  
# Click '''OK'''.
# Click '''OK'''.


===On Windows Vista===
=== Windows XP ===


# Open '''C:\Users\(yourusername)\AppData\Local''' and delete the contents of your Temp folder.  
# Open <code>C:\Documents and Settings\<username>\Local Settings</code> and delete the contents of your <code>Temp</code> folder.  
# Open '''C:\Users\(yourusername)\AppData\Roaming\SecondLife''' and delete the contents of the Cache folder.  
# Open <code>C:\Documents and Settings\<username>\Application Data\Second Life</code> and delete the contents of the <code>cache</code> folder.  
# Uninstall Second Life using the Programs and Features tool in your Windows Control Panel.  
# Uninstall Second Life using the Add/Remove Programs tool in your [http://en.wikipedia.org/wiki/Windows_Control_Panel Windows Control Panel].  
# Visit http://secondlife.com/download and download and install the latest release.
# Go to [http://secondlife.com/download secondlife.com/download] to download and install the latest release.


If you cannot see the files or folders described above:
{{KBhint| Some computers need to be rebooted between steps 3 and 4 in the above procedure.}}


# Select '''Organize &gt; Folder and Search Options''' in Windows Explorer.  
If you can't see the files or folders described above:
 
# In Windows Explorer, choose '''Tools''' > '''Options'''.  
# Click the '''View''' tab.  
# Click the '''View''' tab.  
# Select '''Show Hidden Files and Folders'''.  
# Select '''Show Hidden Files and Folders'''.  
# Click '''OK'''.
# Click '''OK'''.
[[Category:Troubleshooting]]
[[Category:Troubleshooting]]
[[Category:I&#39;m installing, uninstalling, or reinstalling]]
[[Category:I&#39;m installing, uninstalling, or reinstalling]]

Revision as of 13:43, 30 November 2009

add versioning

It's important to clear out temporary Second Life files (such as the cache) when reinstalling. Here's the process:

Windows Vista

KBtip2.png Tip: If you have can't find these folders, go here for more help.
  1. Open C:\Users\<username>\AppData\Local and delete the contents of your Temp folder.
  2. Open C:\Users\(yourusername)\AppData\Roaming\SecondLife and delete the contents of the cache folder.
  3. Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
  4. Go to secondlife.com/download to download and install the latest release.

If you can't see the files or folders described above:

  1. In Windows Explorer, choose Organize > Folder and Search Options.
  2. Click the View tab.
  3. Select Show Hidden Files and Folders.
  4. Click OK.

Windows XP

  1. Open C:\Documents and Settings\<username>\Local Settings and delete the contents of your Temp folder.
  2. Open C:\Documents and Settings\<username>\Application Data\Second Life and delete the contents of the cache folder.
  3. Uninstall Second Life using the Add/Remove Programs tool in your Windows Control Panel.
  4. Go to secondlife.com/download to download and install the latest release.
KBtip2.png Tip: Some computers need to be rebooted between steps 3 and 4 in the above procedure.

If you can't see the files or folders described above:

  1. In Windows Explorer, choose Tools > Options.
  2. Click the View tab.
  3. Select Show Hidden Files and Folders.
  4. Click OK.
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