How do I fully uninstall and reinstall Second Life?

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It's important to clear out temporary Second Life files (such as the cache) when reinstalling. Here's the process:

Windows Vista

Tip: If you have can't find these folders, go here for more help.

1. Open C:\Users\<username>\AppData\Local and delete the contents of your Temp folder.
2. Open C:\Users\(yourusername)\AppData\Roaming\SecondLife and delete the contents of the cache folder.
3. Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
4. Go to secondlife.com/download to download and install the latest release.

If you can't see the files or folders described above:

1. In Windows Explorer, choose Organize > Folder and Search Options.
2. Click the View tab.
3. Select Show Hidden Files and Folders.
4. Click OK.

Windows XP

1. Open C:\Documents and Settings\<username>\Local Settings and delete the contents of your Temp folder.
2. Open C:\Documents and Settings\<username>\Application Data\Second Life and delete the contents of the cache folder.
3. Uninstall Second Life using the Add/Remove Programs tool in your Windows Control Panel.
4. Go to secondlife.com/download to download and install the latest release.

Tip: Some computers need to be rebooted between steps 3 and 4 in the above procedure.

If you can't see the files or folders described above:

1. In Windows Explorer, choose Tools > Options.
2. Click the View tab.
3. Select Show Hidden Files and Folders.
4. Click OK.