Difference between revisions of "KB2/Account credentials"

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* [http://wiki.secondlife.com/wiki/Linden_Lab_Official:How_do_I_change_my_password%3F]
{{KB2}}
* [http://wiki.secondlife.com/wiki/Linden_Lab_Official:I_forgot_my_password._What_should_I_do%3F]
* [http://wiki.secondlife.com/wiki/Linden_Lab_Official:How_do_I_login_if_I_forgot_my_Second_Life_name%3F]
* [http://wiki.secondlife.com/wiki/Linden_Lab_Official:Someone_else_has_my_password;_I_may_have_been_the_victim_of_fraud.]
 
== How do I change my password? ==
== How do I change my password? ==
You can change your password, along with other account-related information, on [http://secondlife.com/account your Dashboard]. Log in, click the '''Account''' section on the left to expand it, then click [https://secondlife.com/my/account/password.php '''Change Password'''].
{{:Linden Lab Official:How do I change my password?}}


== I forgot my password ==
== I forgot my password ==
If you've forgotten your password, you may retrieve it at [http://secondlife.com/account/request.php this link]. This sends an email to the address listed on your Second Life account, with a link you can use for password retrieval. At this page, you'll need to answer the security question you chose when creating your Second Life account.
{{:Linden Lab Official:I forgot my password. What should I do?}}


== I forgot my Second Life account name ==
== I forgot my Second Life account name ==
The avatar name you created during registration is required to login to the Second Life virtual world. Whether you created a single avatar name to check out Second Life and haven't used it in a while (welcome back!) or have multiple accounts and may have forgotten one of your avatar names, here are a couple of ways you can retrieve your name information:
{{:Linden Lab Official:How do I login if I forgot my Second Life name?}}


=== Email ===
== What to do if your account is compromised ==


Registration of a new account requires an email address. Once registration is completed, a confirmation email is sent to your email address on file, providing the avatar name you selected.
# Log into your email account and search your archives for "<code>second life</code>".
# Look for an email that contains your login name in the subject line: "Welcome to Second Life, <YOUR NAME HERE>!"
=== My Account ===
An avatar name is required to log into your [http://secondlife.com/my My Account page]. However, there's an option that sends you an email if you've forgotten your account name or password.
# [https://secondlife.com/my/account/login.php Go to My Account: Login.]
# Click '''Forgot your name or password?'''
# Enter your email address.
# Click '''Forgot Account Name'''.
Your Second Life name will be sent to you shortly.
{{KBwarning|If you have multiple Second Life accounts registered with the same email address, this only sends you the name of the ''first'' account you signed up with. This is a known system limitation. Before you ever have to use this form, write down your account names somewhere you'll remember.}}
== Someone else has my password ==
=== How do I know if my account was compromised? ===
=== How do I know if my account was compromised? ===


* If you cannot access your account
Your account may have been compromised if:
* If you suddenly notice a reduced available balance on the payment source you have on file.
* You can't access your account
* You suddenly notice a reduced available balance on the payment source you have on file.


=== What should I do?===  
=== What should I do? ===


Contact us immediately!
Contact us immediately!


Here are the steps:
Here's what to do:


# Login to the [http://www.secondlife.com/support Support Portal]. (If you cannot log into your account, use our Guest Access Log In.)
# Go to the [http://www.secondlife.com/support Support Portal] and use '''Login Now'''.
# Click the '''Submit a Ticket''' link.  
#* If you can't login with your account, use the '''Trouble Logging In?''' link on the right.
# In the '''Ticket Type''' Field, select '''Special Questions &gt; Basic Account or Guest Login''' from the dropdown list.  
# Click the '''New Ticket Submission''' link.
# Select '''My account has been shut off and I don't know why'''.  
# Under '''What type of problem are you having?''', select '''Account Issue'''. A second dropdown appears.
# Fill in the rest of the fields as directed.  
# Under '''Account Issue''', select '''I believe my account has been compromised'''.
# Copy the Tracking Number for your new ticket.  
# Fill in the rest of the fields as directed.
# You'll receive an email containing your ticket information.  
# Click '''Submit''' below.
# Call the Fraud number: 800-860-6990
# Check your email for your case number.
# Call our Fraud number: 800-860-6990.


=== How will Linden Lab resolve my compromised account? ===
=== How will Linden Lab resolve my compromised account? ===


First, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's [http://secondlife.com/corporate/tos.php Terms of Service].
First, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's [http://secondlife.com/corporate/tos.php Terms of Service].
[[Category:Knowledge_Base_2]]

Latest revision as of 17:22, 22 December 2010


How do I change my password?

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I forgot my password

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I forgot my Second Life account name

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What to do if your account is compromised

How do I know if my account was compromised?

Your account may have been compromised if:

  • You can't access your account
  • You suddenly notice a reduced available balance on the payment source you have on file.

What should I do?

Contact us immediately!

Here's what to do:

  1. Go to the Support Portal and use Login Now.
    • If you can't login with your account, use the Trouble Logging In? link on the right.
  2. Click the New Ticket Submission link.
  3. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  4. Under Account Issue, select I believe my account has been compromised.
  5. Fill in the rest of the fields as directed.
  6. Click Submit below.
  7. Check your email for your case number.
  8. Call our Fraud number: 800-860-6990.

How will Linden Lab resolve my compromised account?

First, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's Terms of Service.

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