Difference between revisions of "KB2/Maturity ratings"

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* http://wiki.secondlife.com/wiki/Linden_Lab_Official:Maturity_ratings:_an_overview
{{KB2}}
* http://wiki.secondlife.com/wiki/Linden_Lab_Official:How_to_become_verified_as_an_adult
* http://wiki.secondlife.com/wiki/Linden_Lab_Official:Age_Verification_FAQ
* http://wiki.secondlife.com/wiki/Linden_Lab_Official:Setting_your_maturity_preferences
* http://wiki.secondlife.com/wiki/Linden_Lab_Official:Adult-oriented_content_controls_FAQ
* http://wiki.secondlife.com/wiki/Linden_Lab_Official:Maturity_ratings_and_inworld_search
* http://wiki.secondlife.com/wiki/Linden_Lab_Official:Maturity_ratings_and_media_access
* http://wiki.secondlife.com/wiki/Linden_Lab_Official:Do_my_alternate_accounts_need_to_be_age-verified_if_I_verified_my_main_account%3F


== Maturity ratings overview ==
== Maturity ratings overview ==
=== What are maturity ratings? ===
{{:Linden Lab Official:Maturity ratings: an overview}}
 
Maturity ratings are a way to designate what type of content and behavior is allowed on a region.
 
There are three maturity ratings in Second Life: {{Mrg}}, {{Mrm}}, and {{Mra}}.
 
=== Differences between Maturity Ratings ===
 
==== {{Mrg}} ====
 
There are some landowners and Residents who desire a Second Life experience distinct from the activity that occurs in {{mrm}} and {{mra}} Regions. Region owners who wish to host this sort of Second Life experience can (but need not) designate their Regions as {{mrg}}. A Region may be designated {{mrg}} if it does not advertise or make available content or activity that's sexually explicit, violent or depicts nudity. Likewise, sexually-oriented objects such as "sex beds" or poseballs may not be located or sold in {{Mrg}} regions.
 
As we've also often said, {{Mrg}} regions are areas where you'd feel free to say and do things that you'd be comfortable saying and doing in front of your grandmother, or a grade school class. Institutions such as universities, conference organizers, and real world businesses, for instance, may wish to designate their Regions as {{mrg}}. Likewise their users (and others) may wish to employ Second Life's {{Mrg}} search setting to deliver further targeted search results.
 
If you're unsure whether your region is {{Mrg}} or {{Mrm}}, or feel there's some ambiguity as to whether your content and activities are allowed in {{Mrg}} regions, it's probably best to designate your region as {{mrm}}.
 
Please refer to [[Linden Lab Official:Adult-oriented content controls FAQ|our FAQs]] for further guidance on the implementation and enforcement of this policy, information on our account verification procedures, and information on how we will transition our Region owners and merchants to this system in an efficient way.
 
{{KBtip|Bookmark our '''[http://secondlife.com/corporate/cs.php Community Standards]''' and '''[http://secondlife.com/corporate/tos.php Terms of Service]''' so you have our overall rules close by!}}
 
==== {{Mrm}} ====
 
Second Life's {{mrm}} Designation is intended to accommodate most of the non-adult activities that are common in Second Life. For instance, social and dance clubs (unless those clubs promote sexual conduct or use adult search tags), bars, stores and malls, galleries, music venues, beaches, parks (and other spaces for socializing, creating, and learning) all support a {{mrm}} designation so long as they don't host publicly promoted adult activities or content.
 
Thus, Residents in these spaces should expect to see a variety of themes and content. For instance, stores that sell a range of content that includes some "sexy" clothing or objects can generally reside in {{mrm}} rather than {{mra}} Regions. Dance clubs that feature "burlesque" acts can also generally reside in {{mrm}} Regions so long as they don't promote sexual conduct, such as through pose balls (whether in "backrooms" or more visible spaces). However, if any of these businesses uses adult-oriented search tags, it may be categorized as {{Mra}} and also blocked from appearing in non-adult search.
 
Groups, events and classifieds that relate to this broad range of activities and themes generally should also be designated as {{mrm}}.
 
==== {{Mra}} ====
 
The {{mra}} designation applies to Second Life® Regions that host conduct or display content that is sexually explicit or intensely violent, or depicts illicit drug use. Any Region must be designated {{mra}} and therefore [[Linden Lab Official:How to become verified as an adult|require account verification]], if it advertises or publicly promotes the following:
 
* Representations of intensely violent acts, whether or not photo-realistic (for example, depicting death, torture, dismemberment or other severe bodily harm)
* Photo-realistic nudity; photo-realistic means that an image either is or cannot be distinguished from a photograph
* Expressly sexually themed content, spaces or activities (whether or not photo-realistic); we will broadly define what is "sexually themed" to include any sexually oriented activities and conduct
Groups, event listings and classified ads that reference these themes or content must also be designated {{mra}}. Linden Lab will enforce these rules. However, we can't monitor all ephemeral content and conduct within Second Life. We will therefore rely on several factors in implementing these {{mra}} designation requirements:
 
# First and foremost, Regions, groups, and event or classified ad listings that employ search tags plainly suggestive of adult behavior or content will require the respective {{mra}} designation, and not be viewable to Residents who are not account verified.
# Second, we will conduct proactive monitoring and rely on abuse reports that identify adult content or conduct that is promoted or advertised publicly. Where adult content or conduct on a Region is publicly advertised or promoted, that Region must be designated as {{mra}} (or such content must be removed). We will re-designate such Regions if adult content is not removed.
# We may take into account whether apparent or reported adult content or conduct on a particular Region serves only an extremely limited or passive function, or an important educational or cultural function, and therefore would be appropriate for all Second Life audiences.
# As with all reported activity in violation of our policies, we will actively review all reports of adult conduct and provide Residents with a channel for rebuttal.
 
In the linked FAQs, we offer examples as to what types of Regions are and are not considered {{Mra}}, based on, for example, distinctions between "public" and "private" content, as well as distinctions between content that is "expressly sexually themed" and content that is not. Linden Lab has created a special-use "Adult Continent" — a "mainland" alternative where {{Mra}} content and activities can be located and found by Residents. Landowners wishing to host {{Mra}} activities or make available {{Mra}} content can either
 
* Locate on this Adult continent - Zindra
* Locate on a Region that has been designated by its owner as {{mra}}
Region owners are responsible for designating a Region's maturity level. Occupants of Regions will be expected to locate in a Region suitable to each occupant's content and conduct.


== Setting your maturity preferences ==
== Setting your maturity preferences ==
Maturity preferences can be set once you are logged into Second Life. It is necessary to use Viewer version 1.23 or higher to access the maturity preferences. [http://secondlife.com/support/downloads.php Download the latest Viewer].
{{:Linden Lab Official:Setting your maturity preferences}}
 
From the Viewer menu:
 
# Go to '''Edit''' > '''Preferences'''.
# Select the '''General''' tab.
# Select a maturity setting from the '''Rating''' drop down menu.
# Click '''Apply'''.
 
[[Image:kb_maturity_settings.png]]
 
{{KBnote| Access to the Adult maturity preference requires account verification. To learn how to become verified as an adult, see the following Knowledge Base article: [[Linden Lab Official:How to become verified as an adult|How to become verified as an adult]].}}
 
===Using Maturity Settings between Viewer versions===
 
If you have downloaded the latest Viewer and have changed your maturity rating, that rating will stay set if you change to a previous Viewer version, such as 1.22. If you want to change the setting again, you need to use the latest Viewer 1.23 or higher.
 
===General Information===
 
Maturity ratings affect many aspects of Second Life such as Search and land. There are over 30 articles about maturity ratings in the [http://secondlife.com/kb Knowledge Base]. Search for "maturity" to view them all!


== Maturity ratings and search ==
== Maturity ratings and search ==
{{KBwarning|Parts of this page don't reflect user interface changes in the new [[Viewer 2 Help|Viewer 2]]. We hope to update it soon.}}
{{:Linden Lab Official:Maturity ratings and inworld search}}
 
Second Life® content can be located through either our [http://search.secondlife.com/search.php website] or the Viewer. In both locations, there are multiple options for locating content, searchable by keyword or browse, to help you find just what you need. Beginning with Viewer 1.23 and higher, results are filtered by maturity, to help you narrow down the type of content that you are searching for. For more information about maturity ratings, see [[Linden Lab Official:Maturity ratings: an overview|Maturity ratings: an overview]].
 
===Web Search Options===
 
Locate content in Second Life without logging into the Viewer, from any one of these three Second Life web pages:
 
====[http://search.secondlife.com/search.php Second Life Search]====
 
Use '''Second Life Search''' to find results by keyword in:
 
* Events
* Groups
* People
* Places
* Second Life Wiki
* Secondlife.com
 
Select '''All of Second Life''' from the dropdown to search all categories at once. Results are ranked on both relevance to your search terms and on popularity of the item. Only {{mrg}} results are available through '''Second Life Search'''. If you'd like to search for {{mrm}} and {{mra}} content, you will need to [http://secondlife.com/support/downloads.php download the latest Viewer]. See, [[Linden Lab Official:Setting your maturity preferences|Setting your maturity preferences]] for more information about how to view additional types of content in Second Life.
 
====[http://secondlife.com/community/classifieds.php Community: Classifieds]====
 
Browse through the Classified Ad listings in Second Life. You can narrow your results list by category:
 
# Click '''+More Options'''
# Select a category from the dropdown
# Click '''Submit'''
 
Anyone can view classifieds that are listed as {{mrg}}. However, you will need to log into the website to be able to browse through Mature or Adult listings. The ability to filter based on maturity is located under '''More Options''' > '''Rating'''. You also need to have set your maturity preferences in the Viewer to {{mrgma}} to view adult Classified listings.  See [[Linden Lab Official:Setting your maturity preferences|Setting your maturity preferences]] for information.
 
====[http://secondlife.com/events/ Community: Events]====
 
Second Life events are created on the Events website. In addition to creating events, this site can be used to search for inworld events. By default, the event listings are ordered by the current date, starting with in-progress events up to upcoming events. Use the calendar to search for future events by clicking a calendar date. The event search tool includes a dropdown. Select a category from the menu to narrow your search selection.Anyone can view events that are listed as {{mrg}}, but you will need to log into the website to be able to browse through Mature or Adult listings. The ability to filter based on maturity is located under '''More Options''' > '''Rating'''. You also need to have set your maturity preferences in the Viewer to {{mrgma}} for access to {{mrm}} or {{mra}} events.  See [[Linden Lab Official:Setting your maturity preferences|Setting your maturity preferences]] for information.
 
===Viewer Search Options===
 
====All tab====
 
[[Image:kb_AllSearch.png]]
 
'''All''' Search provides results for '''Events''', '''Groups''', '''People''', '''Places''', and '''Wiki'''. The search category dropdown provides the ability to search through any one of these categories, or all of them by using the '''Any Category''' option. Results on this tab are ranked according to relevance to the keyword, and popularity of the item. This is the same search used on the [http://search.secondlife.com/search.php website], but also includes Mature and Adult content.  Beginning with the latest [http://secondlife.com/support/downloads.php Viewer], search results can also be sorted by content rating. Residents who are adult verified have the option to search for {{mra}} content in addition to {{mrg}} and {{mrm}} content.
 
==== {{mrg}} Content====
 
If your preferences are set for {{mrgm}} or {{mrgma}}, you can still search for {{mrg}}-only search results. Check the box next to '''{{mrg}} content''' on the '''All''' tab search window. Type your search into the '''Find:''' box and click the '''Search''' button.
 
{{KBnote|{{mrg}} search results are anything listed on a {{mrg}} or {{mrm}} region that is not set to {{mrm}}, and which does not contain adult keywords.}}
 
'''{{mrm}} Content''' Include {{mrm}} content in your search results by checking the box next to '''{{mrm}} content''' in the search window.
 
{{KBnote| {{mrm}} search results are anything listed on a {{mrg}} or {{mrm}} region that's been flagged as containing mature content (in the '''Options''' tab of the About Land window, select the '''{{mrm}} Content''' checkbox) and does not contain {{mra}} keywords.}}
 
'''{{mra}} Content''' Similarly, checking the '''{{mra}} content''' box adds {{mra}} content to your search results.
 
{{KBnote| Anything on an {{mra}} region is {{mra}} content. Refer to the "Transition" section below for further information.}}
 
====Classifieds, Events, Land Sales, Places====
 
Adult content search is available on these tabs when:
 
# An account is verified
# {{mra}} Preferences are enabled
# {{mra}} content box is checked on the search tab.
 
If an {{mra}} keyword is entered in search without account verification, {{mra}} preferences set, and the {{mra}} content box checked, the {{mra}} keyword will be filtered from the search query, providing results using the remaining keywords entered.'''Classified and Events Tabs''' New classifieds and events created in Viewer 1.23 or higher will be filtered for maturity content. Residents attempting to create a classified or event using {{mra}} terms on non-{{mra}} land, will receive an error message. There may be Classifieds and Events that were created before the release of Viewer 1.23 that could turn up in non-Adult search results. During the transition phase, these listings should be edited by Residents who created them to show in the appropriate maturity rating. They will also phase out once the classified term or event expires. These types of classifieds and events will not show in the All search results. If you find a classified or event listing in an inappropriate maturity category through search, please file an Abuse Report.'''Land Sales Tab'''On this tab:
 
* {{mrg}} only search results in {{mrg}} region listings
* {{mrm}} search results in {{mrm}} region listings
* {{mra}} search results in {{mra}} region listings.
 
Parcels on {{mra}} regions show in Land Sales search results only if the region they are in is {{mra}}.'''Places Tab''' Similar to the Land Sales tab, parcels on {{mra}} Regions show in Places search results only if the Region they are in is {{mra}}.
 
{{KBnote| During the transition period, the {{mra}} checkbox is listed as part of the About Land settings. Once the transition period ends, this option will no longer be part of the About Land window.}}
 
====Showcase====
 
The Showcase tab includes sortable links of the Showcase listings found on our [http://secondlife.com/showcase/ website]. All listings have a maturity rating of {{mrm}}.
 
====People tab====
 
We do not filter keywords when searching for avatar names or profiles. Information in Resident profiles should be {{mrg}}. Please refer to our [http://secondlife.com/corporate/cs.php Community Standards] to review our policy.
 
====Groups tab====
 
Searches conducted in the '''Groups''' tab will filter the same way as with '''All''' search. Groups can be marked as {{mrm}} or left unchecked for non-{{mrm}} groups. Use of {{mra}} keywords in the group's name or '''Group Charter''' will cause the result to be filtered and only show up in {{mra}} searches.
 
====Transition====
 
There will be a transition period while {{mra}} content is moved to {{mra}} regions. During this transition some {{mra}} listings may still show up in {{mrg}} and {{mrm}} searches, however the maturity ratings policy is still in effect.  If you have mature content objects set to show in search, check the '''Mature Content''' box on the '''About Land''' > '''Options tab''' on the parcel where the object is rezzed. If your parcel is {{mra}}-themed, you will want to make sure you are located on an {{mra}} region. You can help us refine our {{mra}} filtering by submitting a [http://secondlife.com/support/ support request] if your listing is showing up or is blocked incorrectly. If you find search results listing objects that do not match {{mrg}} or {{mrm}} search filters, please submit an Abuse Report. If you have objects on {{mrg}} or {{mrm}} land that use adult keywords, those objects should not be shown in search to avoid Abuse Reports filed for your objects.
 
===FAQs===
 
==== I can't access all of the content checkboxes. Why are they unavailable? ====
 
By default, each Resident account on Second Life "main grid" has access to {{mrg}} and {{mrm}} content. If you have verified your account, {{mra}} content is available after you [[Linden_Lab_Official:Setting_your_maturity_preferences|set your preferences ]] to view {{mra}} content.
 
=== I'm getting an error and can only access {{mrg}} content. What do I do? ===
 
If you're seeing the word "Error" on the search page next to the maturity checkboxes, and only the {{mrg}} checkbox is enabled, your Viewer may not have sent the correct authorization token. To reset your authorization, close the Viewer and log back in. If you continue to receive the error, make sure you're using the latest version of the Second Life Viewer before filing a [http://secondlife.com/support support request].
 
{{KBnote|[[Alternate_viewers#Third-party_Viewers|Third-party viewers]] may not support {{mrm}} and {{mra}} searching. For best results, use the [http://secondlife.com/download official Second Life Viewer published by Linden Lab].}}
 
====I want to make sure my objects show up in search with the correct maturity rating. What can I do?====
 
Information about the region you're in, including region name, coordinates, maturity, and parcel name are located at the top of your Viewer.
 
[[Image:kb_regioninfo.png]]
 
If your region is listed as {{mrg}}, make sure any objects you set to show in search are also {{mrg}}. If your region is listed as {{mrm}} and you'd like to show {{mrm}} objects in search, check the '''Mature Content''' box in the '''About Land''' window's '''Options''' tab.
 
[[Image:kb_AboutLandMaturebox.png]]
 
==== I don't see the Adult option in my Preferences. How do I add that option? ====
 
Using [http://secondlife.com/download Viewer 1.23] or above ''and'' [[Linden_Lab_Official:What_are_the_different_types_of_Account_Verification%3F|account verification]] are necessary to access the '''Adult''' setting.


== Maturity ratings and media access ==
== Maturity ratings and media access ==
Your own maturity setting, as well as the maturity setting of land parcels near you, can affect your ability to hear sounds and voices in the Second Life world.
{{:Linden Lab Official:Maturity ratings and media access}}
 
===Voice and maturity ratings===
 
Regions that use the {{mra}} maturity rating use a separate Estate channel for voice communication. This means that if you are in an {{mra}} region, you can only speak with other Residents who are also in nearby {{mra}} regions. If you are in an {{mra}} region and you stand near the border of a {{mrg}} or {{mrm}} region, Residents in the other region cannot hear you speak, and you will be unable to hear them speak. Text chat crosses region borders normally, regardless of maturity ratings.
 
{{KBnote| Group and private voice chats are not affected by region maturity ratings, and always function the same way regardless of your location.}}
 
===Gestures, sounds, and maturity ratings===
 
Gestures and other sounds played in Second Life are handled differently than voice chat; your ''personal'' maturity rating determines whether or not you are able to hear sounds originating from a {{mrg}} or {{mra}} region. Your personal maturity rating must meet or exceed the maturity rating on the region you wish to hear sounds from.
 
====Examples====
 
* If your rating is set to {{mrg}}, you can only hear sounds and gestures that originate from a region that is also rated {{mrg}}.
* If your rating is set to {{mrm}}, you can hear sounds and gestures that originate from regions that are rated {{mrg}} or
{{mrm}}.
* If you are [[Linden Lab Official:How to become verified as an adult|age-verifed]] and your maturity rating is set to {{mra}}, you can hear sounds and gestures originating from any nearby region, including {{mra}} regions.
 
===Parcel media and maturity ratings===
 
By definition, [[Media on a parcel|parcel media content]] is confined to the parcel for which it is set. If your avatar is not authorized to enter a land parcel, you cannot view or hear streaming media that is playing on that parcel.


== Alternate accounts need to be age-verified separately ==
== Alternate accounts need to be age-verified separately ==
Age verification is tied individually to each Second Life account; getting age-verified on one account will not affect the verification status of any of your other accounts.
{{:Linden Lab Official:Do my alternate accounts need to be age-verified if I verified with my main account?}}
 
=='''What documents do I need to prove my identity?'''==
 
Exact documents may vary depending on your country of residence, but may include:
 
* Passport
* Driver's license
* National ID number
* Social security number''' '''
=='''Do I have to get age-verified?'''==
 
No. This is completely voluntary. Becoming age-verified permits you to enter land in Second Life in which the landowner has limited access to only those who are verified adults. Residents who choose not to age-verify and do not visit land that requires age-verification should not see any difference in their Second Life experience.
 
=='''How does it work?'''==
 
Residents will provide a few simple details about their identity; generally, this includes things like:
 
* Name
* Date of birth
* Address
 
Additionally, Residents will be asked to provide specific identifying information dependent on where geographically the Resident is based, such as:
 
* A driver's license number
* Passport
* National ID card number
* The last four digits of a Social Security number
 
This is then cross-checked against pre-existing databases of public record to verify that Residents are of legal age.  Our verification provider will assess the consistency of the provided information and return a match code; at that point, a Resident becomes verified. The entire process takes less than two minutes, and will be available internationally. Our verification provider will only use information to provide a match code and the only information stored by Linden Lab will be whether or not there was a match. [https://secondlife.com/account/verification.php Click here to get age-verified.]
 
=='''How do Estate and Parcel owners limit access to their land to only those who have verified that they're adults?'''==
 
Estate and parcel owners now have the capability to limit access to age-verified Residents in the Estate and Parcel management tools. (See an upcoming Knowledge Base article for a detailed description of how to manage land access). Access to such flagged land will then be limited to age-verified Residents. Residents who are not age-verified will be blocked and will see a message about how to get age-verified.
 
{{KBnote| This functionality is separate from region and parcel owners flagging their land for mature content.}}
 
The mature content flag and age-verification feature offer various degrees of notice and protection to Residents. Flagging parcels for mature content provides notice to adults that content contained in the area may be objectionable to them. Banning non-age-verified residents provides an added layer of protection against minors who may have gained unauthorized access to the world of Second Life. ''' '''
 
=='''Will you store my personal information? Will it be kept private?'''==
 
Absolutely no personal information that is supplied for the automated age verification process is stored or otherwise retained by Linden Lab or its verification partner Aristotle-Integrity. We keep only an indicator that tells us whether there was a positive match for the information you have provided.
 
Thus, this information will be used only for the purpose of verifying that a Resident is an adult, and will not be transferred or retained unless that is required by law, i.e., pursuant to a law enforcement investigation and proper legal process.
 
=='''I'm outside the US. Does it work the same in each country?'''==
 
The exact information required for age verification may vary from country to country, but the system works in generally the same way around the world.
 
=='''Will the fact that I am "age verified" or "non age verified" be published or made available to other Residents?'''==
 
Other Residents will not be able to view your age verification status -- for example, within your profile. However, if you are on a parcel that requires age verification, other Residents on that parcel (or having access to your location information) may be able to deduce that fact.
 
=='''Why would an Estate or Parcel owner want to require age verification?'''==
 
Estate and parcel owners would want to limit access to age-verified adults if on any regular or ongoing basis their land hosts, displays or encourages activities considered suitable for adults only, in particular, excessive violence or graphic sexual content.
 
=='''What happens if I experience problems when I try to verify my identity?'''==
 
The new age verification feature is in beta. Please be patient as we continue to improve the feature. We are committed to making sure the process is as smooth and user-friendly as possible; however, we understand that this represents a change for Residents. We have also tested the system extensively with our systems provider, Aristotle-Integrity, which has delivered this type of technology to other companies. If you continue to have problems verifying your identity, please go to the [http://secondlife.com/support Second Life Support Portal] and submit a ticket (select '''Special Questions - Basic account or Guest Login''' from the '''Ticket Type''' dropdown, select '''Account Issues''' from the next dropdown, and choose '''Manual Age Verification''' from the next).
 
Please attach an electronic (scanned) copy of one of a Government issued identification that has your name and date of birth clearly displayed. This identification could be one of the following:


* Birth Certificate
== Age verification FAQ ==
* Driver's License
{{:Linden Lab Official:Age Verification FAQ}}
* Passport
* State or National ID


== How to become verified as an adult ==
== How to become verified as an adult ==
 
{{:Linden Lab Official:How to become verified as an adult}}
If you would like to access Adult search results and Adult Regions, you need to do the following things:
 
# Your account needs to be verified
# You need to opt in to view Adult content by changing a setting in the Preferences window
 
This article explains how.
 
If you followed a link from search results and are interested in verifying your account and viewing Adult content, read and follow the instructions below.
 
===Validate your account as Adult===
 
Linden Lab has implemented maturity ratings in the Second Life<sup>&reg;</sup> virtual world that are used to indicate the type of content that can be found and created in various locations inworld. For more information about maturity ratings, see [[Linden Lab Official:Maturity ratings: an overview|Maturity ratings: an overview]].
 
Most Residents are already Adult verified. Your account should already be verified as Adult if you have ever:
 
* Had a payment relationship with Linden Lab.
* Added US$ to your XStreet account using a verified PayPal account.
* Gone through the Age Verification process.
If you have participated in one of the above account options, your account is verified as Adult and you can now opt in to view Adult Content.
 
If you are having trouble verifying your account, refer to the support instructions at the bottom of the article.
 
{{KBnote| You may find that some search terms relating to activities that are against our Terms of Service won't appear even after you have verified your account. These activities primarily relate to gambling and casinos.}}
 
If you have not participated in one of the above options and would like to verify your account, there are three ways to do this:
 
* Add payment info on file for [https://secondlife.com/account/billing.php your account] with Linden Lab.
* Go through the [https://secondlife.com/account/verification.php Age Verification] process.
* Put USD on your [http://xstreetsl.com XstreetSL] account from a verified PayPal account.
====Set up a payment relationship with Linden Lab:====
 
# Login to your [http://secondlife.com/account My Account] page.
# Select '''Update Billing Information''' under the '''Membership''' section.
# Select '''Update Credit Card Info''' or '''Continue to PayPal'''.
# Enter either a credit card number or a verified PayPal account.
 
Allow a few moments for your account information to update. If your account information does not update within a few minutes:
 
* Delete and re-enter your payment information.
* Check [http://status.secondlifegrid.net/ status updates] for any service disruptions.
* See [[Linden Lab Official:I can't update my payment information.|I can't update my payment information]].
* Contact [http://secondlife.com/support Support] for assistance.
{{KBnote| Linden Lab only accepts PayPal payments through Verified PayPal accounts. Please check your PayPal Account Overview page or review the PayPal support documentation to ensure your account is a Verified PayPal account.}}
 
'''Inworld Profile'''<br>
[[Image:kb_ProfileAccount.png]]<br>
Before establishing a payment relationship with Linden Lab, your inworld Profile will show "No Payment Info on File" on the '''2nd Life''' tab in the '''Account''' section. Generally, within an hour after payment information is added to your account, this information changes to "Payment Info on File". It may be necessary to log out of your account, then log back in to view this change in your Profile. The duration between adding payment information to your account and your Profile update is dependent upon processing time from payment providers. If you elect to use your payment information on file, such as buying Linden Dollars, or paying account or land tier fees, your profile will reflect "Payment Info Used". It is not necessary to use your payment information for account verification.
 
====Age Verification====
 
Information you provide will be used by our [https://secondlife.com/account/verification.php verification] partner Aristotle to determine if you are an adult and will not be retained by either Linden Lab or Aristotle. For more information about the Age Verification process, see the [[Linden Lab Official:Age Verification FAQ|Age Verification FAQ]].
 
{{KBcaution| Aristotle does not store or retain your private data. Your data is used for verification only.}}
 
====Put US Dollars on your XstreetSL account with PayPal====
 
# Log into [http://xstreetsl.com XstreetSL] with your Second Life name and password.
# Select '''My Account'''.
# Select '''My Funds'''.
# Select '''Deposit''' next to '''USD'''.
 
{{KBnote| Please allow a few minutes for your information to process.}}
 
===How to opt in to view Adult content===
 
In order to have access to all Maturity Rating options, you will need to use Viewer 1.23 or higher. [http://secondlife.com/support/downloads.php Download the latest viewer.]
 
{{KBnote| From your Viewer menu, go to '''Help''' &gt; '''About Second Life''' to check your Viewer version.}}
 
With the latest Viewer, you can see options for Adult content. If they are disabled, you need to opt in to see Adult content. From the Viewer menu:
 
# Go to '''Edit''' &gt; '''Preferences''' &gt; click on the '''General''' tab (or '''Ctrl-P''').
# Select '''PG, Mature and Adult''' from the Rating dropdown.
# Click '''Apply'''.
 
This video shows you what happens:
 
{{KBvideo|5400005}}
 
Once you set your Preference to include content with the Adult maturity rating, the Adult option is enabled on your account. You may change this preference at any time to set the maturity rating of content you would like to access. See [[Linden Lab Official:Setting your maturity preferences|Setting Maturity Preferences]] for further details.
 
{{KBnote| You need to verify and opt in to see Adult content for each separate avatar that you use, but there are no limits on the number of avatars you can verify.}}
 
[[Image:kb_maturity_settings.png]]


== Different types of account verification ==
== Different types of account verification ==
 
{{:Linden Lab Official:What are the different types of Account Verification?}}
{{KBwarning|Parts of this page don't reflect user interface changes in the new [[Viewer 2 Help|Viewer 2]]. We hope to update it soon.}}
 
In order to access [[:Category:Adult|Adult Content]] in Second Life, your account ''needs'' to be verified.
 
You may have heard the terms "'''Account Verification'''" and "'''Age Verification'''". While related, <font color="red">'''they are in fact ''different''!'''</font> Here's what you must know:
 
* Account Verification is an umbrella term which contains ''different'' ways of being Account-Verified.
* Having "Payment Info on File" means you're "Account-Verified" , but ''not'' necessarily "Age-Verified". '''You can be neither, either, or both.''' For example, if you purchase goods from Xstreet with a credit card, you have Payment Info on File status, and are "Account-Verified". But, <font color="red">you're ''not'' Age-Verified unless you ''explicitly'' go through the [[Linden_Lab_Official:Age_Verification_FAQ|Age Verification process]]</font>.
* Furthermore, even if you have ''both'' Payment Info on File ''and'' are Age-Verified, to access a Region, your Preferred Maturity ''must'' be the same or greater than that Region. For example, to access an Adult-rated Region, you ''need'' to set your Preferred Maturity rating to '''{{mrgma}}'''. Similarly, to access a {{mrm}}-rated Region, you ''need'' to set your Preferred Maturity to '''{{mrgm}}''' ''or'' '''{{mrgma}}'''. This diagram explains:
*: [[Image:Account_Verification_Venn_diagram.png|512px]]
 
{{KBtip|1=If you need to change your Preferred Maturity setting, you can find it in '''Edit''' > '''Preferences''', then click '''General''' tab. Look for the dropdown next to '''I want to access content rated'''. The highest level is {{mrgma}}.}}
 
=== Land access levels ===
Land can be set to restrict access at three different levels. In order of highest to lowest order and capitalized for ease of understanding, they are:
# '''Estate''' - Found in '''World''' > '''Region/Estate''' under the '''Estate''' tab:
#: [[Image:Land-access-levels-Estate.png|320px]]
# '''Region''' - Found in '''World''' > '''Region/Estate''' under the '''Region''' tab:
#: [[Image:Land-access-levels-Region.png|320px]]
# '''Parcel''' - Found in '''World''' > '''About Land''' under the '''Access''' tab:
#: [[Image:Land-access-levels-Parcel.png|320px]]
 
Note the related controls.
 
Access at a higher land level ''always'' overrides a lower level. For example, even if you allow someone who's not Age-Verified to enter at the Parcel level, they can't enter if non-Age-Verified accounts are banned at the Estate level.
 
{{KBcaution|1=Unfortunately, due to limitations in the Viewer user interface, Estate control settings (found within '''World''' > '''Region/Estate''') ''can't'' be seen if you only own a Parcel in a Region. The next best thing to do is ask the Estate Owner or Manager what the permissions are.}}
 
Use this flowchart to figure out why you may be able or unable to access a Parcel of land within a Region (which in turn belongs to an Estate).
 
Remember, '''your Preferred Maturity rating ''must'' be the same or greater than the Region you're trying to access'''. Even if you meet all other qualifiers, you won't be able to access an Adult-rated Region — and will be informed of such — if your Preferred Maturity rating is lower than {{mrgma}}.
 
[[File:Land_entry_flowchart.jpg]]
[[Category:Knowledge_Base_2]]

Revision as of 12:05, 2 November 2010


Maturity ratings overview

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Setting your maturity preferences

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Maturity ratings and search

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Maturity ratings and media access

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Alternate accounts need to be age-verified separately

Linden Lab Official:Do my alternate accounts need to be age-verified if I verified with my main account?

Age verification FAQ

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How to become verified as an adult

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Different types of account verification

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