Difference between revisions of "Linden Lab Official:Billing FAQ"

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==General billing issues ==
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=== American Express ===
 
If you're an American Express customer, be happy: American Express is pretty vigilant about guarding your money.
 
If you're planning to purchase land or L$ through Linden Lab with an American Express card, you should first call American Express and authorize an open billing agreement with Linden Lab. Once American Express has enabled it, you should be able to use your American Express card to buy land or L$.
 
== LindeX™ Exchange ==
 
===I bought Linden Dollars (L$) but my balance hasn't updated===
If you bought Linden Dollars (L$) through the [https://secure-web10.secondlife.com/currency/ LindeX], they should show up in your balance more or less instantly. So if they don't appear instantly (or after a reasonable wait time), something may be wrong.
 
As a first step, you may want to check the [http://blog.secondlife.com/ Second Life Blog] to see if we're already aware of the problem and working to fix it. Chances are good that if it's something that affects a large number of Residents, we're already on it.
 
If it looks like a problem that only affects you, then open a support case.
 
===I bought Linden Dollars (L$) from the LindeX and was charged a different amount than I expected ===
 
The rates quoted on the LindeX are approximate estimates, and not a guarantee of an exact transaction amount.
 
When a Market order is placed, the order is filled with the lowest-priced L$ available at the time the order is placed. The market is very active, so an order seen as available might be gone by the time you place a new order.
 
If you'd like to purchase L$ at a specific price, consider placing a limit order.
 
===See also===
* [https://secondlife.com/my/lindex/describe-limits.php? LindeX™ Exchange: Billing and Trading Limits]
 
[[Category:Billing]]
[[Category:Account]]

Latest revision as of 16:17, 6 February 2012

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