Difference between revisions of "Linden Lab Official:Someone else has my password; I may have been the victim of fraud."

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(Thanks Irene Muni for catching this!)
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<noinclude>{{KBmaster}}</noinclude>
<noinclude>{{KBmaster}}</noinclude>


===How do I know if my account was compromised?===
== How do I know if my account was compromised? ==


* If you cannot access your account
* If you can't access your account
* If you suddenly notice a reduced available balance on the payment source you have on file.
* If you suddenly notice a reduced available balance on the payment source you have on file.


===What should I do?===
== What should I do? ==


Contact us immediately!
Contact us immediately!


Here are the steps:
Here's what to do:


# Go to the [http://www.secondlife.com/support Support Portal] and use '''Login Now'''.
# Go to the [http://www.secondlife.com/support Support Portal] and use '''Login Now'''.
#* If you can't login with your account, use the '''Trouble Logging In?''' link on the right.
#* If you can't login with your account, use the '''Trouble Logging In?''' link on the right.
# Click the link to submit a ticket (the exact link name may vary depending on your account type).
# Click the '''New Ticket Submission''' link.
# Under '''What type of problem are you having?''', select '''Account Issue'''. A second dropdown appears.
# Under '''What type of problem are you having?''', select '''Account Issue'''. A second dropdown appears.
# Under '''Account Issue''', select '''I believe my account has been compromised'''.
# Under '''Account Issue''', select '''I believe my account has been compromised'''.
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# Call our Fraud number: 800-860-6990.
# Call our Fraud number: 800-860-6990.


===How will Linden Lab resolve my compromised account?===
== How will Linden Lab resolve my compromised account? ==


First, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's [http://secondlife.com/corporate/tos.php Terms of Service].
First, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's [http://secondlife.com/corporate/tos.php Terms of Service].

Revision as of 05:37, 11 November 2010

add versioning

How do I know if my account was compromised?

  • If you can't access your account
  • If you suddenly notice a reduced available balance on the payment source you have on file.

What should I do?

Contact us immediately!

Here's what to do:

  1. Go to the Support Portal and use Login Now.
    • If you can't login with your account, use the Trouble Logging In? link on the right.
  2. Click the New Ticket Submission link.
  3. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  4. Under Account Issue, select I believe my account has been compromised.
  5. Fill in the rest of the fields as directed.
  6. Click Submit below.
  7. Check your email for your case number.
  8. Call our Fraud number: 800-860-6990.

How will Linden Lab resolve my compromised account?

First, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's Terms of Service.

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