Linden Lab Official:What's Concierge service and how do I get it?
Revision as of 11:45, 26 October 2010 by Jeremy Linden (talk | contribs) (Text replace - '{{KBmaster}}' to '<noinclude>{{KBmaster}}</noinclude>')
Certain types of Residents qualify for Concierge service, which entitles them to specialized support from Linden Lab. Concierge users are Residents who meet any of the following criteria:
- Own an estate (private island/region).
- Pay tier for a half region's worth of mainland parcels, or more.
In certain special cases, Linden Lab designates Residents for Concierge service who share a special relationship with Linden Lab -- often, these are corporate partners of one sort or another.
If you meet the above criteria, you automatically qualify for Concierge service.
Where do I contact Concierge?
- Login with your Concierge-qualified account.
- Go to the Support Portal.
- To send a ticket, use the New Ticket Submission link. To call Concierge, look at the Phone Support section — phone numbers are shown beneath the header on the actual page.