Difference between revisions of "Preview Grid Common Questions"

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This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.
==I can't log in; It's asking about checking my password for caps lock. What do I do?==
==I can't log in; It's asking about checking my password for caps lock. What do I do?==
If this is your first login to Aditi, you may not be able to log in. Starting in 2016 first-time logins became problematic. You will have to get Support to set you up on Aditi. File a [https://support.secondlife.com/create-case/ support ticket] and tell them you are trying to log into Aditi for the first time. They'll get your SL password into the Aditi system and trigger an inventory sync so your inventory will copy over.
It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi login server. Try your previous password.
If that fails, file a [https://support.secondlife.com/create-case/ support ticket] explain your new password does not work for Aditi login. Ask them to fix it.


First, make sure the creation date of your avatar is earlier than when the database snapshot was taken. This information will usually be published when a beta grid opens to the public, and can be found on the preview page. Also, if you have changed your password since the database snapshot date you will need to use your old password from that date to login.
==I've logged on but my clothes or skin don't look correct?==


==I've logged on but my clothes or skin dont look correct?==
When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.


When first logging into a beta version its usual to have your inventory copied from the main grid for items upto that date, but the beta snapshot or database may have been copied weeks or months ago. Before reporting a bug Try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy and not the day you logged in.
Changes to mesh bodies made in Agni will transfer to Aditi. Without changing your outfit in Aditi you may see the body change in Aditi. This depends on how you use your mesh body in Agni and when the inventory sync occurs.


==I have lots of Linden Dollars here. Can I spend it how I like?==
==I have lots of Linden Dollars here. Can I spend them how I like?==


Yes the beta grid is designed for testing and isnt connected to the main grid so no Linden Dollars you spend here will reflect on your balance on the main grid, It also means you cant transfer the L$back to your main grid account or any objects you create/buy in the preview grid. It also means 3rd party websites cannot be used as well as network vendors.
'''Yes'''. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.


==Can I buy Land in Beta?==
Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.


Sorry due to the automated system for land buying its currently not possible to buy land on the beta grid, The transfer of land and other related functions will be tested in house. We will endevour to provide enough free building space to test out various feature additions and bugfixes.
Also, 3rd party websites cannot be used as network vendors from Aditi.
 
==Can I buy Land in Preview Grid?==
 
Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview gridThe transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.


==I think I've found a bug but cant quite explain it, Can you help?==
==I think I've found a bug but cant quite explain it, Can you help?==


Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report] but if you have special objects or condition that you cant quite describe or want to pass on you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.
Yes, Please do your best to fill out a [http://jira.secondlife.com Bug Report].  But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.


==Will there be various tests provided that I can help test this new beta version?==
==Will there be various tests provided that I can help test this new Preview Grid version?==
'''Yes'''. To know when help testing is needed, participate in the Server Beta User Group. See the list of [https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups User Groups] for time and place.


Yes we will try and put out some tests either before or just after the preview grid opens to the public, Apart from doing those tests its generally a good idea just to explore the new features for that beta and see if you see any other mistakes and bugs, This also goes for other areas of the client where bug fixes have taken place.
Apart from those tests, it's generally a good idea just to explore the new features and fixes announced by various Lindens. Most projects will have a server side change. That modified server version will appear on the Test Grid at some point.
 
When help is needed testing, you may see the request in the Server Deploys thread in the forum. You may hear about it in the various user groups. Also, some third-party SL blogs cover on going development.


==I have an Idea for a new feature or can you tell me about upcoming features :)?==
==I have an Idea for a new feature or can you tell me about upcoming features :)?==


While we try and discuss and provide info on the features in the current release we are simply not allowed to discuss or are unaware of upcoming plans now matter how nicely you ask, Also we cant take new feature suggestions either inworld or via the bug reporter, the best place to get them seen by the development team is to create a Feature Suggestion in the [[Issue_tracker]]
While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you askAlso we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public [[Issue_tracker]].
 
==Can I buy more Linden Dollars using the currency exchange?==


==Can I buy more linden dollars using the currency exchange?==
Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.


Sorry but like land this system will be tested by in house staff, We will try and provide you with enough funds to do adequate testing of the features without needing any extra.
==I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?==


==I'm a Private Estate owner is it possible to test using my Region on the Beta Grid.==
Yes, this is possible but limited to demand. A region may only be made available for a few days to share our simulator resources.  The contents and availability of the region will be limited to the day the database snapshot was taken.


Yes this is possible but limited to demand, A region may only be made available for a few days to share out resources, The contents and availability of the region will be limited to the day the database snapshot was taken.
==Are there other systems that wont work on the Preview Grid?==


==Are there other systems that wont work in beta?==
Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.


Yes, Features such as XML-RPC, llEmail and Postcards to Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using beta grid Linden Dollars. As such inworld ATM's as well as email network vendors will be non-functional. These functions will be tested by Lindens themselves.
==The region I was in went down. It hasn't come back. The grid is unavailable, what do I do?==


==The region I was in went down and hasnt come back up, The grid is unavailable, what do I do?==
Sometimes regions will crash and may not come back up, due to the beta nature of the test grid, the region may not be repaired until the next working day or longer. 


Sometimes regions will crash and may not come back up, due to the beta nature the region may not be repaired until the next working day, on other hands, we may have to disable to free up machines to test other features, So while we try and maintain a core area of the beta grid any region is subject to change, this also goes for the availability of the grid, it may need to be taken down for testing or upgrades, these are usually done at short notice, and as is the nature of beta testing you may have to download quite a few versions of the client during a beta test.
In other cases, we may disable a region to free up host machines to test other regions with other features or problems.  


==Are the release notes and known issues accurate for each beta build thats released?==
We try and maintain a core area of the Preview Grid, but any region is subject to change. This also goes for the availability of the Preview Grid itself. We may need to take the entire Test Grid down for testing or upgrades. These take-downs are usually done on short notice. It is the nature of beta testing.


Wherever possible these will be accurate to a point, The release notes are written before the new version is built, and while we endevour to have the issue fixed there may be a build problem or a bug may manifest itself in a different way to a point where it actually hasnt been sucesfully fixed.
The best information on these changes can be obtained in ''Server Beta User Group Meetings''.


==Do you read and reply to all bug reports?==
==Are the release notes and known issues accurate for each server build that's released on the Preview Grid?==


We do appreciate and read every report we get and do our best to reply to as many reports as possible even if its just a simple thanks, Although due to time constraints this may not be possible, But we really do hope the residents who participate in the beta and report bugs know how valuable they are to make secondlife a better place.
Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.


[[Category:QA Portal]]
[[Category:QA Portal]]
[[Category:Quality Assurance]]
[[Category:Quality Assurance]]

Latest revision as of 15:43, 20 August 2019

This article lists some frequently-asked questions that come up during beta tests of new Second Life server releases on the Preview Grid, before it becomes an official part of the Second Life Grid.

I can't log in; It's asking about checking my password for caps lock. What do I do?

If this is your first login to Aditi, you may not be able to log in. Starting in 2016 first-time logins became problematic. You will have to get Support to set you up on Aditi. File a support ticket and tell them you are trying to log into Aditi for the first time. They'll get your SL password into the Aditi system and trigger an inventory sync so your inventory will copy over.

It also depends on what you have done recently. If you have been in Aditi before and recently changed your password, it may not have updated in the Aditi login server. Try your previous password.

If that fails, file a support ticket explain your new password does not work for Aditi login. Ask them to fix it.

I've logged on but my clothes or skin don't look correct?

When first logging into a viewer on the Preview Grid, it is usual to have only your inventory items copied from the main grid for items up to that date, but the Preview Grid or test grid snapshot/database may have been copied weeks or months ago. Before reporting a bug, try changing to another skin and set of clothes so that your avatar is correctly updated. You may also find that your attachments being worn are those from the date of the database copy-- and not the day you logged in.

Changes to mesh bodies made in Agni will transfer to Aditi. Without changing your outfit in Aditi you may see the body change in Aditi. This depends on how you use your mesh body in Agni and when the inventory sync occurs.

I have lots of Linden Dollars here. Can I spend them how I like?

Yes. The Preview grid is designed for testing and isn't connected to the main LIVE grid, so no Linden Dollars you spend while logged into Aditi will affect your balance on the main grid.

Nor can you transfer the Aditi L$ to your Main Grid account nor any objects you create or buy in the Preview Grid.

Also, 3rd party websites cannot be used as network vendors from Aditi.

Can I buy Land in Preview Grid?

Sorry, due to the automated system for land buying, it is currently not possible to buy land on the Preview grid. The transfer of land and other related functions will be tested internally by Linden Lab. We will endeavor to provide enough free building space to test out various feature additions and bugfixes.

I think I've found a bug but cant quite explain it, Can you help?

Yes, Please do your best to fill out a Bug Report. But if you have special objects or condition that you cant quite describe or want to pass on, you should contact a member of the Quality Assurance Team who will try to reproduce and help file a report.

Will there be various tests provided that I can help test this new Preview Grid version?

Yes. To know when help testing is needed, participate in the Server Beta User Group. See the list of User Groups for time and place.

Apart from those tests, it's generally a good idea just to explore the new features and fixes announced by various Lindens. Most projects will have a server side change. That modified server version will appear on the Test Grid at some point.

When help is needed testing, you may see the request in the Server Deploys thread in the forum. You may hear about it in the various user groups. Also, some third-party SL blogs cover on going development.

I have an Idea for a new feature or can you tell me about upcoming features :)?

While we try to discuss and provide info on the features in the upcoming server release, we're simply not allowed to discuss (or are unaware of) upcoming feature plans no matter how nicely you ask. Also we cant take new feature suggestions either inworld; the best place to get them seen by the development team is to create a Feature Request in the Public Issue_tracker.

Can I buy more Linden Dollars using the currency exchange?

Sorry, but like land, this system will be tested by internal Linden staff. We will try and provide you with enough funds to do adequate testing of the features without needing any extra Linden Dollars on the Preview Grid. You may log in to another account of yours, or ask a friend for more Linden Dollars if you find yourself out.

I'm a Private Estate owner. Is it possible to test using my Region on the Preview Grid?

Yes, this is possible but limited to demand. A region may only be made available for a few days to share our simulator resources. The contents and availability of the region will be limited to the day the database snapshot was taken.

Are there other systems that wont work on the Preview Grid?

Yes, Features such as XML-RPC, llEmail and Postcards-to-Email have been disabled, This is to prevent such features being used to transfer L$ or goods on the main grid using Preview Grid's Linden Dollars. As such, inworld ATMs as well as email network vendors will be non-functional. These functions will be tested by internal Linden staff.

The region I was in went down. It hasn't come back. The grid is unavailable, what do I do?

Sometimes regions will crash and may not come back up, due to the beta nature of the test grid, the region may not be repaired until the next working day or longer.

In other cases, we may disable a region to free up host machines to test other regions with other features or problems.

We try and maintain a core area of the Preview Grid, but any region is subject to change. This also goes for the availability of the Preview Grid itself. We may need to take the entire Test Grid down for testing or upgrades. These take-downs are usually done on short notice. It is the nature of beta testing.

The best information on these changes can be obtained in Server Beta User Group Meetings.

Are the release notes and known issues accurate for each server build that's released on the Preview Grid?

Wherever possible these will be accurate-- to a point. While we believe a bug has been resolved when we list the issue as "Fixed", it is possible that bug may manifest itself in a different way and has not actually been successfully fixed.