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Residents who qualify for Concierge support have more contact options than other Residents. We offer both Live Chat and a phone number for US/Canada Residents.
- Click here to start Concierge Live Chat
- Concierge phone number: toll free 877-236-0711 (US/Canada); not free 703-286-2738
Both methods are staffed twenty-four hours a day, seven days a week.
Note: Many questions can be answered by searching the Knowledge Base. We highly recommend trying this first. |
Important: Important: |
Tickets submitted by Concierge-level Residents are routed to a special area and typically feature quicker response times.
Second Life Grid Status Reports provide information about service disruptions or scheduled outages. Follow updates via RSS feed and Twitter. If you are unable to connect to Concierge support, please check our Status Reports.