Difference between revisions of "System info"
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{{KBmaster}} | {{KBmaster}} | ||
Getting your system info is important to diagnose problems | Getting your system info is important to diagnose problems and answer questions like: | ||
* What Viewer version am I running? | |||
* What graphics card do I have? | |||
* My connection feels laggy, am I experiencing bad packet loss? | |||
Here's how to do it: | |||
# In the Viewer, go to '''Help''' menu > '''About Second Life'''. | # In the Viewer, go to '''Help''' menu > '''About Second Life'''. | ||
#* You can do this from the login screen, before logging into Second Life, although certain info like packet loss is only shown when you're inworld. | #* You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld. | ||
# Click the '''Info''' tab (if it isn't already selected). | # Click the '''Info''' tab (if it isn't already selected). | ||
# Click '''Copy to Clipboard''' button at the bottom. | # Click '''Copy to Clipboard''' button at the bottom. |
Revision as of 10:53, 2 September 2010
Getting your system info is important to diagnose problems and answer questions like:
- What Viewer version am I running?
- What graphics card do I have?
- My connection feels laggy, am I experiencing bad packet loss?
Here's how to do it:
- In the Viewer, go to Help menu > About Second Life.
- You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld.
- Click the Info tab (if it isn't already selected).
- Click Copy to Clipboard button at the bottom.
- Paste the info into a text field (like on the Bug Tracker, forum post, support ticket and so on) by using Edit menu > Paste. Or use a shortcut: Ctrl+V (PC) or Cmd ⌘+V (Mac).
This video shows you the above steps:
- <videoflash type="youtube">Z7gXHF9JD4I|640|505</videoflash>