Difference between revisions of "Types of Support Case"
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Latest revision as of 04:52, 24 February 2012
This article shows the different Types of Case is offering the Customer Support through the Second Life Help Portal when you create a Case.
- If you cannot log in Second Life, you can file a Case from the Help Portal clicking Contact Support > Submit a Support Case form and using a guest email. You have only a few options avalaible (see below).
- Or you can file a Case going to the Help Portal, log in, and clicking Contact Support > Submit a Support Case form. You will have some options for your Basic or Premium/Concierge account (Premium and Concierge accounts have a direct link to Submit a Support Case).
- Remember that there is a specific phone support only for billing issues.
- And remember that if you have a Premium/Concierge account you also have support by Live Chat.
Note:
This is NOT a document of the official Knowledge Base. Latest revision of this list was on February 24, 2012.
Tickets without loggin
Tickets for Basic AccountsAccount Issue
Billing
Land & Region
Marketplace
Other Second Life Properties
Tickets for Premium and Concierge AccountsAccount Issue
Billing
Land & Region
Marketplace
Other Second Life Properties
Technical Questions
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