Types of Support Case

This article shows the different Types of Case is offering the Customer Support through the Second Life Help Portal when you create a Case.

• If you cannot log in Second Life, you can file a Case from the Help Portal clicking Contact Support > Submit a Support Case form and using a guest email. You have only a few options avalaible (see below).
• Or you can file a Case going to the Help Portal, log in, and clicking Contact Support > Submit a Support Case form. You will have some options for your Basic or Premium/Concierge account (Premium and Concierge accounts have a direct link to Submit a Support Case).
• Remember that there is a specific phone support only for billing issues.
• And remember that if you have a Premium/Concierge account you also have support by Live Chat.

Note: This is NOT a document of the official Knowledge Base. Latest revision of this list was on February 24, 2012. Tickets without loggin Reactivate an old account Second Life Web Login Issues Abuse Appeal Account Creation Issues Memorial Request I believe my account has been compromised Tickets for Basic Accounts Account Issue Abuse Appeal Account Creation Issues I believe my account has been compromised Memorial Request Reactivate an old Account Second Life Web Login Issues Billing LindeX Billing and Trading Limits Review Request Second Life and Marketplace Account balance Payout Issues Land & Region Initiate Region Purchase Report an offline Region Request a Rollback Marketplace Failed Marketplace Delivery General Marketplace Issues LindeX Billing and Trading Limits Review Request LindeX and Marketplace Exchange Issues Other Second Life Properties Linden Realms Tickets for Premium and Concierge Accounts Account Issue Abuse Appeal Account Closure Request Account Creation Issues Change Account Details Custom Name Request I believe my account has been compromised IP Whitelisting for Registration Lost Password Mailing List Removal Request Memorial Request Reactivate an old Account Second Life Viewer Login Issues Second Life Web Login Issues Billing Invoice Billing Questions LindeX Billing and Trading Limits Review Request Other Billing Issues Real World Payment Method Issues Refund: Non-Linden$ Request Payout via Wire Transfer Second Life and Marketplace Account balance Payout Issues VAT Issues Land & Region Change Estate Settings How do I get a free Linden Home I want a different style/location for my Linden Home Initiate Region Purchase Initiate Region Sale Island Order Land Auction Issues Land/Parcel Issues Linden Homes Issues Linden Homes Issues - Terrain or Content Linden Lab owner Parcel Issues Openspace/Homestead Conversion Other Land Issues Region Cancellation Request Region Move Request Region Performance Issues Region Rename Request Region Rental Report an offline Region Request a Rollback Scripting issues Marketplace Failed Marketplace Delivery General Marketplace Issues Initiate Region Sale Land Auction Issues LindeX Billing and Trading Limits Review Request LindeX and Marketplace Exchange Issues Linden$ Issues Marketplace Item Listing Issues Request Payout via Wire Transfer VAT Issues Other Second Life Properties Educators Questions Linden Realms Risk API Questions Technical Questions Adult Content Issues Animations/Gestures Issues Attachments/HUDs Issues Avatar Issues Groups Issues Improving Graphics Performance Improving Network Performance Inventory (un-rezzed) Issues Objects (Rezzed) Issues Other Inworld Issues Scripting Issues Second Life Viewer Login Issues Second Life Voice Issues Teleport Issues Viewer Crashing Issues Viewer Performance / Lag Issues