Difference between revisions of "User:Torley Linden/Contact"

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Login to [https://id.secondlife.com/openid/login?return_to=https%3A%2F%2Fmy.secondlife.com%2Fopenid secondlife.com] and...
 
{{Postit|1=<div align="center">'''[https://my.secondlife.com/torley.linden Post a message on Torley Linden's profile wall!]'''</div>}}
 
Pardon me, at the moment, due to this persistent thing called "work", I'm unable to help with account-specific cases — our ''real'' [http://secondlife.com/support Support] is your best bet. I DO NOT read IMs, notecards, or forum PMs.
 
Useful stuff you should know ahead of time:
 
== [[User:Torley Linden|Who's Torley?]] ==
== [[User:Torley Linden|Who's Torley?]] ==
[[File:Blackie-melonhorse.jpg|320px|right|link=http://bit.ly/contactsl]]


== <span style="background-color: rgb(128, 255, 128);">I ''CAN'' help you with</span> ==
^ Click to find out!


You've totally got the right avatar!
== <span style="background-color: rgb(128, 255, 128);">Torley ''CAN'' help you with</span> ==


* '''''Your'' ideas for future video tutorials''', and '''how to make the [http://secondlife.com/kb Knowledge Base] and [http://secondlife.com/tnt Tips & Tricks]  better'''.
You've totally got the ''right'' avatar! I'm flooded with correspondence, so to set expectations, this stuff gets top priority:
* I ''love'' hearing '''stories of how ''you'' live Second Life''' and '''''your'' creativity'''.
 
* While I'm unable to provide extensive personal guides, quick Q&A about my vidtuts is warmly welcomed. I treasure all awesomeness I receive, and there is no charge for awesomeness. ;)
* '''''Your'' ideas for knowledge-sharing, including video tutorials. Also, how to make [[Main_Page|this wiki]] and [http://secondlife.com/tnt Tips & Tricks]  awesomer'''.
* I ''love'' hearing '''stories of how ''you'' live Second Life''' and '''''your'' creativity'''. This includes builds, inventions, and machinima. I visit awesome places often, and you should also submit to the '''[[Destination Guide]]'''.
* While I'm unable to provide extensive personal guides, quick Q&A about my vidtuts and help docs is warmly welcomed. I treasure all awesomeness I receive, and there is no charge for awesomeness. ;)
* Free to request my '''[[Linden Bear]]'''.
* Free to request my '''[[Linden Bear]]'''.


== <span style="background-color: rgb(255, 128, 128);">I '''CAN'T''' help with</span> ==
== <span style="background-color: rgb(255, 128, 128);">Torley CAN'T help with</span> ==


This stuff in all likelihood doesn't get read or replied to, so ''don't'' ask me about:  
This stuff in all likelihood doesn't get read or replied to, so don't ask me about:  


* '''"I can't login!" and other system issues. [http://status.secondlifegrid.net/ See Second Life Grid Status Reports].'''
* '''"I can't login!" and other system issues. [http://status.secondlifegrid.net/ See Second Life Grid Status Reports].'''
*  '''If you want personal Second Life or Xstreet help, send a ticket through the [http://secondlife.com/support Support Portal].'''
*  '''If you want personal Second Life support (including the [[Marketplace]], use the [http://secondlife.com/support Support Portal].''' I don't escalate tickets, either.
* [http://secondlife.com/policy Legal/policy], [http://secondlife.com/policy/security/harassment.php abuse], [http://jira.secondlife.com/ bugs], or other issues not about my direct work.
* [http://secondlife.com/policy Legal/policy], [http://secondlife.com/policy/security/harassment.php abuse], [http://jira.secondlife.com/ bugs], or other issues not about my direct work.
* Scurrilous rumors.
* Scurrilous rumors.
* Requests to save your land, give you L$, or promotion. I gladly visit most SLurls I receive, but don't beg for handouts!
* Requests to save your land, give you L$, or promotion. I gladly visit most [[SLurls]] I receive, but don't beg for handouts!
* "Forward this to the right Linden..." — please look up the right place and contact them directly.
* "Forward this to the right Linden..." — please look up the right place, such as the [[Linden_Lab_Official:User_Groups|User Groups page]], and contact them directly.
* For legal and practical reasons, I don't privately accept ideas about improving Second Life outside of my duties listed above. All such correspondence is deleted. File a public New Feature request at the [http://jira.secondlife.com Issue Tracker] instead.
* I'm not a forum moderator either, please click '''Options''' > '''Report Inappropriate Content''' on the upper-right of a forum post to alert the mods.
* For legal and practical reasons, I don't privately accept ideas about improving Second Life outside of my duties. All such correspondence is deleted. File a public New Feature request at the [http://jira.secondlife.com Bug Tracker] instead.


== More good-to-knows ==
== More good-to-knows ==


* IMs and notecards '''do NOT get read'''.
* I apologize in advance if you come across my avatar and I'm deathly quiet or suddenly TP away. This is because I'm busy focusing on work. Be assured I ''do'' also have times for PAYING ATTENTION TO YOU. '''[[Doc_team|Like Doc Team office hours, come!]]'''
* '''[[Interview_request|Have an interview request?]]'''
* '''[[Interview_request|Have an interview request?]]'''
 
* I apologize in advance if you come across my avatar and I'm deathly quiet or suddenly TP away. This is because I'm busy focusing on work. Be assured I ''do'' also have times for PAYING ATTENTION TO YOU.
== Hot questions already answered! ==
* I generally don't accept friendships unless it's for a work project. Pardon if I decline yours, it's certainly not because I don't want to be friendly. :) (Earlier in my SL, I openly accepted friendships but that led to me being distracted by being repeatedly IMed and TPed to parties. To put it mildly, I was having "challenges" getting work done. ''Hint:'' we need a better friendship system with more context-aware privacy and status options!)
 
* I casually mention Second Life on various social media sites (Twitter, Flickr, etc.), but unless the account is owned by Linden Lab, those are my personal accounts that ''don't'' belong to my Second Life work. So don't expect a reply... or any serious policy there.
I won't reply to these again unless you're requesting info not already on them. =)
 
* '''[[Login screen|Where's the location of/how do I submit pictures for the login screen?]]'''
* '''[[Play_media|YouTube videos don't play reliably in SL.]]''' Convert to MP4 and host on your own server. Or heck, come Viewer 2, use [[Shared Media]].
 
{{Postit|1=<div align="center">'''[http://bit.ly/contactsl Send me a direct message!]'''</div>}}

Latest revision as of 07:33, 3 January 2012

Login to secondlife.com and...

Pardon me, at the moment, due to this persistent thing called "work", I'm unable to help with account-specific cases — our real Support is your best bet. I DO NOT read IMs, notecards, or forum PMs.

Useful stuff you should know ahead of time:

Who's Torley?

^ Click to find out!

Torley CAN help you with

You've totally got the right avatar! I'm flooded with correspondence, so to set expectations, this stuff gets top priority:

  • Your ideas for knowledge-sharing, including video tutorials. Also, how to make this wiki and Tips & Tricks awesomer.
  • I love hearing stories of how you live Second Life and your creativity. This includes builds, inventions, and machinima. I visit awesome places often, and you should also submit to the Destination Guide.
  • While I'm unable to provide extensive personal guides, quick Q&A about my vidtuts and help docs is warmly welcomed. I treasure all awesomeness I receive, and there is no charge for awesomeness. ;)
  • Free to request my Linden Bear.

Torley CAN'T help with

This stuff in all likelihood doesn't get read or replied to, so don't ask me about:

  • "I can't login!" and other system issues. See Second Life Grid Status Reports.
  • If you want personal Second Life support (including the Marketplace, use the Support Portal. I don't escalate tickets, either.
  • Legal/policy, abuse, bugs, or other issues not about my direct work.
  • Scurrilous rumors.
  • Requests to save your land, give you L$, or promotion. I gladly visit most SLurls I receive, but don't beg for handouts!
  • "Forward this to the right Linden..." — please look up the right place, such as the User Groups page, and contact them directly.
  • I'm not a forum moderator either, please click Options > Report Inappropriate Content on the upper-right of a forum post to alert the mods.
  • For legal and practical reasons, I don't privately accept ideas about improving Second Life outside of my duties. All such correspondence is deleted. File a public New Feature request at the Bug Tracker instead.

More good-to-knows

  • Have an interview request?
  • I apologize in advance if you come across my avatar and I'm deathly quiet or suddenly TP away. This is because I'm busy focusing on work. Be assured I do also have times for PAYING ATTENTION TO YOU.
  • I generally don't accept friendships unless it's for a work project. Pardon if I decline yours, it's certainly not because I don't want to be friendly. :) (Earlier in my SL, I openly accepted friendships but that led to me being distracted by being repeatedly IMed and TPed to parties. To put it mildly, I was having "challenges" getting work done. Hint: we need a better friendship system with more context-aware privacy and status options!)
  • I casually mention Second Life on various social media sites (Twitter, Flickr, etc.), but unless the account is owned by Linden Lab, those are my personal accounts that don't belong to my Second Life work. So don't expect a reply... or any serious policy there.