Difference between revisions of "Linden Lab Official:I need to report a region being offline."

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{{KBnote| Remember to check the [http://status.secondlifegrid.net/ Status Blog] -- we might already be aware of the issue, in which case we're working to fix it.}}
{{KBnote| Remember to check the [http://status.secondlifegrid.net/ Status Blog] -- we might already be aware of the issue, in which case we're working to fix it.}}


To report a region being offline, please submit a support ticket. Both Basic and Premium account holders can submit tickets for this particular problem:
To report a region being offline, please [http://support.secondlife.com/create-case/ submit a support case]. Both Basic and Premium account holders can submit cases for this particular problem:


* Premium users: Select '''Land and Region Issues''' from the '''Ticket Type''' dropdown and '''Region is down''' from '''Region Request'''. Fill out all other fields accordingly, including these helpful details:
* Select '''Land & Region''' from the '''What type of problem are you having?''' dropdown and '''Report an offline Region''' from '''Land & Region'''.  
* ** The region's name
* Fill out all other fields accordingly, including these helpful details:
** The time (it helps if it's in 24-hour format, Pacific Standard Time)
** The region's name
** Anything unusual you may have observed before the region went offline
** Anything unusual you may have observed before the region went offline
* Residents with a Premium account can also start a Live Chat session through the [http://secondlife.com/support Support Portal].
*Click '''Submit'''.
* Basic users should select '''Special Questions- Basic account or Guest Login''' from the '''Ticket Type''' dropdown and '''Region is down''' from the dropdown below. A ticket of any other type will be ignored.


[[Category:Support]]
[[Category:Support]]
[[Category:Land]]
[[Category:Land]]

Revision as of 16:43, 1 June 2011

change version number


  • "This region is offline."
  • "The simulator is offline."
  • "Region not available."
  • "We've got a sim down!"

No matter how you put it, it's the same thing: Sometimes entropy gets the best of us, and a region will go offline, rendering it inaccessible. The reasons for such a thing happening could unfortunately be many and various, but they're not quite as important as letting us know when it happens!

KBnote.png Note: Remember to check the Status Blog -- we might already be aware of the issue, in which case we're working to fix it.

To report a region being offline, please submit a support case. Both Basic and Premium account holders can submit cases for this particular problem:

  • Select Land & Region from the What type of problem are you having? dropdown and Report an offline Region from Land & Region.
  • Fill out all other fields accordingly, including these helpful details:
    • The region's name
    • Anything unusual you may have observed before the region went offline
  • Click Submit.
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