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This article is part of the Extended Second Life Knowledge Base that includes advanced and specialized information. This information was originally provided by Linden Lab, but is not actively maintained nor guaranteed to be accurate. Linden Lab does not certify nor assume any responsibility for this information.

See the official Second Life Knowledge Base for the most current information.

Residents who qualify for Concierge support have more contact options than other Residents. We offer both Live Chat and a phone number for US/Canada Residents.

• Click here to start Concierge Live Chat
• Concierge phone number: toll free 877-236-0711 (US/Canada); not free 703-286-2738

Both methods are staffed twenty-four hours a day, seven days a week.

Note: searching the Knowledge Base]]. We highly recommend trying this first.

Important: Inworld abuse and griefing are handled using a different system. If you're experiencing inworld abuse or griefing, you need to submit an Abuse Report. Read the following article for more details on Abuse Reports and how to submit them: Guide to Filing an Abuse Report.

Tickets submitted by Concierge-level Residents are routed to a special area and typically feature quicker response times.

Submit a Ticket

Second Life Grid Status Reports provide information about service disruptions or scheduled outages. Follow updates via RSS feed and Twitter. If you are unable to connect to Concierge support, please check our Status Reports.