Difference between revisions of "User:SignpostMarv Martin/Alert Request System Review"
Don Misfit (talk | contribs) m |
Don Misfit (talk | contribs) m |
||
| Line 2: | Line 2: | ||
It's a great tool... when it works. | It's a great tool... when it works. | ||
Please add comments by clicking the [edit] link to the right of each item heading. If you are not familiar with wiki formatting, don't worry about it. Just add a blank line at the bottom of the existing text, and type your comments. You can easily "sign" your comment by typing 4 tildes (<nowiki>~~~~</nowiki>) at the end. | |||
== Problems == | == Problems == | ||
| Line 20: | Line 22: | ||
For a visual representation, please see http://donmisfit.com/sl/KioskFlow.htm | For a visual representation, please see http://donmisfit.com/sl/KioskFlow.htm | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Difficulties using external browsers and getting the SLURL links to work across SL Viewers / browsers / OS === | === Difficulties using external browsers and getting the SLURL links to work across SL Viewers / browsers / OS === | ||
| Line 28: | Line 31: | ||
NOTE: only the 1st link on this page will work if you're using the OnRez viewer... no way around that at the moment. | NOTE: only the 1st link on this page will work if you're using the OnRez viewer... no way around that at the moment. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== False help requests (residents clicking the kiosk out of curiousity) === | === False help requests (residents clicking the kiosk out of curiousity) === | ||
The kiosks may need to be redesigned to make it a bit more clear what clicking it will do. | The kiosks may need to be redesigned to make it a bit more clear what clicking it will do. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Needs more language options (specifically noted are requests from Asian residents) === | === Needs more language options (specifically noted are requests from Asian residents) === | ||
| Line 38: | Line 43: | ||
Let's see if we can come up with a good list of commonly requested languages... the kiosks will need a bit of redesign to allow additional buttons, while still being clear and readable. | Let's see if we can come up with a good list of commonly requested languages... the kiosks will need a bit of redesign to allow additional buttons, while still being clear and readable. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Kiosks only provided feedback to the resident if English button was clicked === | === Kiosks only provided feedback to the resident if English button was clicked === | ||
Likely due to a premature rollout of the kiosks. Proper feedback to the resident who clicks the sign is a must. | Likely due to a premature rollout of the kiosks. Proper feedback to the resident who clicks the sign is a must. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== TP from HI kiosks lands you in the center of the island, not at the kiosk location === | === TP from HI kiosks lands you in the center of the island, not at the kiosk location === | ||
This is due to the Landing Point routing on the HIs ... not much we can do about that. If you use the "show on map" functionality, you'll get the red beacon at the appropriate kiosk, even though you'll TP to the center of the Island. | This is due to the Landing Point routing on the HIs ... not much we can do about that. If you use the "show on map" functionality, you'll get the red beacon at the appropriate kiosk, even though you'll TP to the center of the Island. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Difficulty finding the resident who requested help === | === Difficulty finding the resident who requested help === | ||
| Line 54: | Line 62: | ||
One suggestion was that the kiosk feedback message ask the Requester to "hang out" near the kiosk, to make it easier to find them. | One suggestion was that the kiosk feedback message ask the Requester to "hang out" near the kiosk, to make it easier to find them. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Kiosks on HIs located too close to Exit sign === | === Kiosks on HIs located too close to Exit sign === | ||
| Line 62: | Line 71: | ||
Marv should have this implemented prior to the next rollout phase. | Marv should have this implemented prior to the next rollout phase. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== The "stats" list includes Requester and Responder Names === | === The "stats" list includes Requester and Responder Names === | ||
| Line 72: | Line 82: | ||
Any thoughts either way? | Any thoughts either way? | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Griefers playing SL version of "ding-dong-dash" === | === Griefers playing SL version of "ding-dong-dash" === | ||
| Line 78: | Line 89: | ||
Possibly need a rating system or ability to add names to a "ban" list, so multiple requests from the same resident do not get added to the queue. | Possibly need a rating system or ability to add names to a "ban" list, so multiple requests from the same resident do not get added to the queue. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Language translation errors === | === Language translation errors === | ||
| Line 88: | Line 100: | ||
Translations should be checked (and fixed) before the next rollout. | Translations should be checked (and fixed) before the next rollout. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Mentors sending IMs instead of TP'ing to the Requester === | === Mentors sending IMs instead of TP'ing to the Requester === | ||
| Line 103: | Line 116: | ||
# Spread the word that it's available... if nobody knows about it, it won't get used. | # Spread the word that it's available... if nobody knows about it, it won't get used. | ||
# Make it as easy to use as possible... if it's hard to use, or too quirky, many people will try it out at the beginning and then just drop it. If it's easy, and it works right, I think many, many Mentors will find it to be a useful tool. | # Make it as easy to use as possible... if it's hard to use, or too quirky, many people will try it out at the beginning and then just drop it. If it's easy, and it works right, I think many, many Mentors will find it to be a useful tool. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
== Suggestions == | == Suggestions == | ||
| Line 108: | Line 122: | ||
Nice idea, but not possible with the current SL software | Nice idea, but not possible with the current SL software | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Option to send a standard greeting === | === Option to send a standard greeting === | ||
No way to auto-send a greeting, but it might be a good idea to come up with a good "standard" greeting and suggest that we all use it (could be shown on the "accept" page, for copy/paste) | No way to auto-send a greeting, but it might be a good idea to come up with a good "standard" greeting and suggest that we all use it (could be shown on the "accept" page, for copy/paste) | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Filter Pending list by language === | === Filter Pending list by language === | ||
Or at least separate into boxes by language? | Or at least separate into boxes by language? | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Option to add comments to a Request record after responding === | === Option to add comments to a Request record after responding === | ||
See item #1 in the Problems list | See item #1 in the Problems list | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
=== Modify system so everything is In-World instead of accessing an external web site === | === Modify system so everything is In-World instead of accessing an external web site === | ||
| Line 130: | Line 148: | ||
This does not mean it is out of the realm of future possibility... just that it's not really "on the table" for now. | This does not mean it is out of the realm of future possibility... just that it's not really "on the table" for now. | ||
[[User:Don Misfit|Don Misfit]] 14:10, 11 December 2007 (PST) | |||
---- | ---- | ||
Revision as of 15:10, 11 December 2007
Overall Impression: Good idea! Being able to go directly to an individual seeking help is *much* more gratifying than jumping from OI to OI to HI to HI trying to find places to be helpful.
It's a great tool... when it works.
Please add comments by clicking the [edit] link to the right of each item heading. If you are not familiar with wiki formatting, don't worry about it. Just add a blank line at the bottom of the existing text, and type your comments. You can easily "sign" your comment by typing 4 tildes (~~~~) at the end.
Problems
What you got after clicking the location SLURL in the Pending Requests list was not particularly helpful... sometimes a blank page - with or without the link actually working, sometimes you get "mapped" to the destination, but the page didn't change, some other errors. Plus, you lose the information about the request you just clicked.
A couple people suggested, and I'm recommending, that it be changed as follows:
- Click to "Accept" from the Pending Requests list
- Request is flagged as "Met" and a new Page displayed which includes that Request's details - resident name, language, location, times, etc.
- Mentor can then click to Teleport, or pull up the Requester's Profile to start an IM conversation, while the details remain visible
- When finished with that "call," Mentor then clicks a "Done" link / button and returns to the Pending list
- Additionaly, a "Cancel" link or button can be made available, in the event the Mentor "accepted" the wrong request ("whoops, I don't speak Spanish" for example) The cancel link would "un-flag" the request, putting it back into the Pending queue.
- Optionally, there would also be a text field on that page, allowing the Mentor to leave comments (for himself or for others) on how the Response went
True, this requires one more click... but, it solves all of the problems people had with the SLURL links (see item #2); you don't forget the name of the requester; you can cancel a mistaken click; it allows for a feedback / comment addition; etc...
For a visual representation, please see http://donmisfit.com/sl/KioskFlow.htm Don Misfit 14:10, 11 December 2007 (PST)
Difficulties using external browsers and getting the SLURL links to work across SL Viewers / browsers / OS
With the current versions of SL, we can use the In-World Help browser (under the Help menu) to pull up external web pages, including the Pending Requests list. Unfortunately, with the way Marv was doing the page redirects, even using the In-World browser was problematic for some people. After a bit of testing, I *think* we've got link formats working for everyone. You can test them by opening the Help browser and going to:
NOTE: only the 1st link on this page will work if you're using the OnRez viewer... no way around that at the moment. Don Misfit 14:10, 11 December 2007 (PST)
False help requests (residents clicking the kiosk out of curiousity)
The kiosks may need to be redesigned to make it a bit more clear what clicking it will do. Don Misfit 14:10, 11 December 2007 (PST)
Needs more language options (specifically noted are requests from Asian residents)
Marv has the system setup to handle pretty much all the languages in the world (well, by language code anyway)...
Let's see if we can come up with a good list of commonly requested languages... the kiosks will need a bit of redesign to allow additional buttons, while still being clear and readable. Don Misfit 14:10, 11 December 2007 (PST)
Kiosks only provided feedback to the resident if English button was clicked
Likely due to a premature rollout of the kiosks. Proper feedback to the resident who clicks the sign is a must. Don Misfit 14:10, 11 December 2007 (PST)
TP from HI kiosks lands you in the center of the island, not at the kiosk location
This is due to the Landing Point routing on the HIs ... not much we can do about that. If you use the "show on map" functionality, you'll get the red beacon at the appropriate kiosk, even though you'll TP to the center of the Island. Don Misfit 14:10, 11 December 2007 (PST)
Difficulty finding the resident who requested help
Having the Requester's name still visible (when using the in-world browser) may help with this a bit.
Maybe we can also come up with a "Requester Locater HUD" for people who would find that helpful.
One suggestion was that the kiosk feedback message ask the Requester to "hang out" near the kiosk, to make it easier to find them. Don Misfit 14:10, 11 December 2007 (PST)
Kiosks on HIs located too close to Exit sign
Comments?
Auto-refresh, or at least a Refresh link, needed on the Pending Requests page
Marv should have this implemented prior to the next rollout phase. Don Misfit 14:10, 11 December 2007 (PST)
The "stats" list includes Requester and Responder Names
I thought this was a "bad" thing. I would have expected people to worry about it being a privacy issue, or about their volunteer activity being tracked.
The other side is that it's a "good" thing. Makes it easy for Mentors to contact other Mentors who are actively using the system to discuss it.
It's also been suggested that we get an interface for reviewing our own "Accepted" requests... which, naturally, would requiring continued tracking of names.
Any thoughts either way? Don Misfit 14:10, 11 December 2007 (PST)
Griefers playing SL version of "ding-dong-dash"
In case that doesn't make sense, it means someone running around repeatedly clicking the Call a Mentor kiosks, just to be a nuisance.
Possibly need a rating system or ability to add names to a "ban" list, so multiple requests from the same resident do not get added to the queue. Don Misfit 14:10, 11 December 2007 (PST)
Language translation errors
Specifically pointed out for French: (False : Correct)
- Pour Français cliquez ici : Pour le français cliquez ici
- As-tu besion d'aide? : As tu besoin d'aide?
- Demands un mentor! : Demandes un mentor!
Translations should be checked (and fixed) before the next rollout. Don Misfit 14:10, 11 December 2007 (PST)
Mentors sending IMs instead of TP'ing to the Requester
Should this be: Discouraged? Encouraged? Simply an option?
Any thoughts?
Not enough Mentors using the system
This is a big concern... if lots of newbies are Calling for Help, and nobody is responding, the kiosks will end up having a negative overall effect.
There are 2 parts to getting enough Mentors to use it:
- Spread the word that it's available... if nobody knows about it, it won't get used.
- Make it as easy to use as possible... if it's hard to use, or too quirky, many people will try it out at the beginning and then just drop it. If it's easy, and it works right, I think many, many Mentors will find it to be a useful tool.
Don Misfit 14:10, 11 December 2007 (PST)
Suggestions
Option to click a link to auto-open an IM window
Nice idea, but not possible with the current SL software Don Misfit 14:10, 11 December 2007 (PST)
Option to send a standard greeting
No way to auto-send a greeting, but it might be a good idea to come up with a good "standard" greeting and suggest that we all use it (could be shown on the "accept" page, for copy/paste) Don Misfit 14:10, 11 December 2007 (PST)
Filter Pending list by language
Or at least separate into boxes by language? Don Misfit 14:10, 11 December 2007 (PST)
Option to add comments to a Request record after responding
See item #1 in the Problems list Don Misfit 14:10, 11 December 2007 (PST)
Modify system so everything is In-World instead of accessing an external web site
This would be a good "ultimate" goal, but for now - due to SL technical limitations - it cannot be done.
There is no practical in-world data storage (on the scale needed here); object-to-object communication is slow and unreliable; SL -> external -> SL is slow and cumbersome.
There was talk about creating a HUD object for Mentors to wear, which would display the pending requests. However, along with the rest of the technical issues, the VTeam Lindens were very much *against* the idea. Comments ran along the lines of "we've tried Mentor HUDs in the past, and it's just too difficult to get people to wear them."
This does not mean it is out of the realm of future possibility... just that it's not really "on the table" for now. Don Misfit 14:10, 11 December 2007 (PST)