Difference between revisions of "LLO Article Survey for Community Platform Migration"

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{{LLO_Table|Homestead pricing update FAQ|Pricing update FAQ for something long past.  Stale.}}
{{LLO_Table|Homestead pricing update FAQ|Pricing update FAQ for something long past.  Stale.}}
{{LLO_Table|Custom Name Program (beta) General Information|Stale w/ introduction of display names}}
{{LLO_Table|Custom Name Program (beta) General Information|Stale w/ introduction of display names}}
{{LLO_Table|Teen Second Life Transition FAQ|Tricky.  Not strictly policy but shouldn't be editable.}}
{{LLO_Table|Teen Second Life Transition FAQ|TSL transition is over.}}
{{LLO_Table|Frequently Asked Questions on Our Content Management Roadmap|What IS this?  Might be stale.}}
{{LLO_Table|Frequently Asked Questions on Our Content Management Roadmap|What IS this?  Might be stale.}}
{{LLO_Table|Second Life BunnyJam Contests Fine Print|How outdated is this?}}
{{LLO_Table|Second Life BunnyJam Contests Fine Print|How outdated is this?}}
|}
|}

Revision as of 00:14, 18 February 2011

The end result of this whole process is that every LLO article should either:

  • Remain on the wiki in the LLO namespace (some may also get consolidated)
  • Go into a KB2 article
  • Be deleted or archived (details TBD)

See Template:LLO_Table for the template used in the tables below.

Labels

These are the labels for articles in new CP:

  • Abuse and Griefing
  • Account
  • Avatar
  • Beginner
  • Billing
  • Buying and Selling
  • Communication
  • Content Creation
  • Controls
  • Groups
  • Inventory
  • Land
  • Linden dollars (L$)
  • Maturity
  • Navigation
  • Reference
  • Social


Open Questions

Article Comments Stakeholder

Adult Content

Adult-oriented content controls FAQ Has this article's usefulness expired? Blondin
Details for landowners on migrating to Zindra Stale? Blondin

Billing

Changes to billing and trading limits (formerly LindeX tiers) Changes? This seems stale. None identified
Contacting Linden Lab Billing I want to say no, but there is no way for Residents to get info to update this article None identified
Why did my billing agreement with PayPal fail? Sensitive but not policy None identified
I seem to be having trouble paying. What's going to happen to my account? Will I lose everything? Might be interpreted as policy None identified

IP & Content

Frequently Asked Questions about the Pilot Program for Testing Early Improvements to the IP Complaint Process What IS this? Might be stale. None identified
Frequently Asked Questions on the IP Complaint Process Not sure where this stands None identified

Communication

Guidelines for Blog Comments Where is this linked from? None identified
Someone in Second Life is distributing chat logs within Second Life or on the Second Life forums. It reinforces policy but it's not a policy question... None identified

Land

Homestead FAQ Borderline policy article. Might not want to split it from the rest of the land articles None identified
Information about Openspaces (Void Regions) Partially stale None identified
Setup Fees for Land Inworld After April 24, 2008 Ancient and covered elsewhere in better detail None identified
Themed Private Regions Announcement-related? None identified

Inter-Resident transactions and agreements

I have an agreement with one or more Residents regarding real estate, group management, performance of services, division of revenue, etc., but they aren't keeping to the agreement. Contains policy but is not a policy doc. None identified
I paid Linden Dollars for an item, but didn't receive it. Contains policy but is not a policy doc. None identified
I paid for something, but didn't receive it as promised. Or: I provided something, but wasn't paid for it as promised. Contains policy but is not a policy doc. None identified
I placed a bet with another Resident's gambling script, but it didn't pay out, or didn't pay out correctly, or the odds aren't right, or it doesn't follow the rules for the particular game. Contains policy but is not a policy doc. None identified
I rented a land parcel from another Resident (either on the Mainland or in a private region) and it's being taken back from me, even though I've paid the agreed-upon fees or rent. Contains policy but is not a policy doc. None identified

Viewer and Open Source Programs

Second Life Viewer Licensing Program I don't think this needs to be protected; would like a second opinion. Oz

Other - Questions

About ad farms and network advertisers Is this policy or helpful tips? Torley
How do I request a memorial event in Linden Memorial Park? Borderline None identified
How do I request a memorial placement in Linden Memorial Park? Borderline None identified
Someone claiming to be a Linden is threatening to ban my account and take my land! Shouldn't be protected, but needs some editing first None identified
Submitting a Knowledge Base suggestion Still relevant? None identified
Suggesting a policy change I'm not sure this actually tells you how to suggest a change None identified
What are Second Life's subnets? I'm not sure what to do with this one None identified
Why isn't the last name I want listed? Obsolete None identified

Already in KB2

These articles are already slated to move to the new community platform when it launches.

Article Comments Stakeholder
Advertising Rules and Etiquette Does not contain actual policy None identified
Age Verification Parcel and Estate Management Features In KB2 None identified
Age Verification FAQ None identified
About Homesteads In KB2 None identified
Buying land in the Land Store None identified
Can I change a group's name? None identified
Can I delete a group notice after I've posted it None identified
Can I rent a Region for a special event? Official information, but not policy None identified
Can I rotate my Private Region? None identified
Classifieds FAQ None identified
Credit Card Failure None identified
Do I need a credit card or Paypal? What if I don't have one? None identified
Did you make a mistake when you billed me for my Mainland land holdings? None identified
Do my alternate accounts need to be age-verified if I verified my main account? None identified
Estate FAQ None identified
Estate and Private Region Autosaves and Restores (Rollbacks) None identified
Estate and Private Region Customizations None identified
Estate and Private Region Moving and Renaming None identified
Filing an Abuse Report None identified
Frequently asked questions about AvaLine: Dial an Avatar None identified
How are group dividends calculated? None identified
How can I use my US dollar balance? None identified
How do I allow someone to buy a Private Region in a space that is next to mine? None identified
How do I buy Linden dollars (L$) on the LindeX None identified
How do I change my password? None identified
How do I change or remove group land contributions? None identified
How do I confirm my land use tier? None identified
How do I get Linden Dollars? None identified
How do I get my stipend? None identified
How do I get permissions back for something I gave to someone else? None identified
How do I keep someone from selling my stuff? None identified
How do I login if I forgot my Second Life name? None identified
How do I sell Linden dollars (L$) on the LindeX? None identified
How do I view statements of my account activity in printable PDF form? None identified
How long can my Second Life account remain inactive before it's deleted? None identified
How to Mute Another Resident or Object None identified
How to become verified as an adult None identified
I'm experiencing parcel encroachment. How do I get the offender to move the unwanted object? None identified
I forgot my password. What should I do? None identified
I made a mistake in my request to process account credits (US$ to check or Paypal). How do I cancel the request? None identified
Information on wire transfers None identified
Instructions for completing wire transfers None identified
Instructions for setting up Process Credit payments through wire transfer None identified
Invoicing for Special Orders of Land in Second Life Borderline, but not policy-related None identified
Linden Home None identified
Linden Home/FAQ None identified
Linden Home Help Guide None identified
Maturity ratings and inworld search None identified
Maturity ratings and media access None identified
My group was disbanded; can I get it back? None identified
Paying for Private Regions and special Paypal issues None identified
Preventing common billing problems None identified
Private Region (Island) FAQ None identified
Private Region Transfer FAQ None identified
Protected Land FAQ None identified
Second Life Billing Policies Links to the real policies None identified
Setting your maturity preferences None identified
Some landowners seem to be charging their own tier for land in US$ through Paypal or some other system -- what's going on? None identified
Someone in Second Life who I don't like keeps Instant Messaging me and following me around. What can I do? None identified
Support Tickets Explained None identified
What are the different types of Account Verification? None identified

Move from LLO to KB2

The following articles are candidates to move from LLO namespace to KB2 on the new community platform. They aren't in the initial batch of articles, but would be moved later if that's the final decision.

Article Comments Stakeholder

Abuse and Griefing

This includes articles on scams, privacy, etc.

Another Resident interfered with the operation of some vending or game scripts and took my Linden Dollars. None identified
Can I retract a previously-filed abuse report? None identified
Email Scam (Phishing) FAQ None identified
How To Handle Online Harassment None identified
How do I stop notecard spam? None identified
How long does a response to an Abuse Report take? None identified
I've filed an abuse report, I haven't heard a thing, and the offender isn't banned -- why? None identified
I keep getting shot and thrown far away. How can I stop this? None identified
Online Safety Guidelines None identified
Scams None identified
Shopping Safety Guidelines None identified
Someone else has my password; I may have been the victim of fraud. None identified
Stop being pushed -- sit down! None identified
Voice Chat Privacy None identified
Someone in Second Life is abusing me verbally through Voice. None identified
Teen Safety Guidelines None identified
If I do not allow a friend to see my online status in Second Life, will they still be able to see it on the website? Should be combined with something else. None identified

Account

Includes auth. issues.

Account Security None identified
Alt Account FAQ Contains a little policy info, but probably shouldn't be protected None identified
Can I find out if someone I referred upgraded to a Premium account? None identified
Can I have a custom last name for my Second Life account? None identified
Can I change my avatar's name? None identified
Changing your email address None identified
How do I upgrade my account type from Basic to Premium? None identified
How long does it take to get the L$1000 bonus after I sign up for a Premium account? None identified
How to Cancel an Account None identified
I just canceled my account and I'm still being charged! None identified
Password Protection None identified
Safeguarding your account and protecting your password None identified
The password retrieval email hasn't arrived. What do I do? None identified
Viewer access FAQ None identified
What if I don't know my security question None identified
What are the different levels of account membership? None identified
When I log into Second Life, it gets to "Waiting for Region Handshake" and stops. Troubleshooting None identified
When I log into Second Life, it says my user name and/or password is incorrect. Troubleshooting None identified
Why does Second Life say "You cannot log into Second Life from this location"? Troubleshooting None identified
Why does Second Life say "Your account is not accessible until (date/time)" Troubleshooting None identified\

Billing

How long does it take to process credits? None identified
I'm having some trouble using American Express to pay for things with Linden Lab. None identified
I bought Linden Dollars (L$) but my balance hasn't updated! None identified
I bought Linden Dollars (L$) from the LindeX and was charged more/less than I thought I would be. Why None identified
I can't buy anything on the LindeX because of billing and trading limits; what do I do? None identified
I can't tell how much L$ I have; it just says "Loading." None identified
I can't update my payment information. None identified
I paid US$ for something, but the system doesn't seem to know it yet. None identified
Is it possible to view transactions older than 30 days? None identified
Local Payments FAQ (Intl. Billing) probably should be imported
Local Payments Help (Intl. Billing) probably should be imported
What's the reason for the message "Not Authorized" when I try to enter my billing information? None identified
Why can't I update my credit card billing? Troubleshooting None identified
Why was I billed an additional transaction fee? None identified
Why was I charged $1.00 on my credit card? None identified
My Paypal is ok, but it's still failing. Could it be your Monthly Maximum limit? None identified

Beginner

aka Getting Started

Getting started FAQ None identified
I got stuck in a box or a cage or something. How do I get out? None identified
What's a workaround? None identified
How can I find out who referred me to Second Life? None identified
How can I make sure I stay out of trouble? None identified
What does "SLT" stand for? Should be put into another article: FAQ or whatever. None identified
My password has too many stars in it! Is this even KB-worthy? None identified

Land

Abandoned Land FAQ None identified
Estate and Private Region Billing FAQ None identified
How do I downgrade to a Basic account? None identified
Is it possible to have bigger regions? None identified
Openspaces FAQ None identified
What's the difference between Estates and Private Regions? None identified
What are the parcel ban and access heights? None identified
What are the rules for the script checkboxes in the About Land window? None identified
What happens to land I own on the mainland if I downgrade from a Premium account to Basic? None identified

Viewer and Open Source Related

Alternate Viewers Oz and Dessie None identified
Beta Known Issues and Information Dessie, Bambers None identified

Links to Policies on secondlife.com

Presumably, these are provided for search. Does the new federated search include these pages, thus making these unneccessary?

Community Standards Links to the real CS None identified
Death and other worries outside Second Life Links to actual policies None identified
Marketplace listing guidelines Links to the real policies None identified
Terms of Service Links to the real ToS None identified
Trademark Guidelines Links to the real policies None identified
Scripted Agent Status Should probably be incorporated into bot policy doc. None identified

Technical

Might want to keep these in the wiki.

False cache virus alerts None identified
I'm having problems with more than one computer on one connection None identified
System Requirements None identified
Is there a technical reason we can't link trees? None identified
Windows 7 None identified

Adult Content & Maturity

How to report an underage Resident in Second Life None identified

Community Platform

Forums, Blogs, KB, etc.

Knowledge Base Feedback Needs to be rewritten for the new platform None identified
Second Life Forum General Guidelines Links to the real policies None identified
What is Second Life Answers? None identified
Why are comments closed on some blog posts? None identified

Support & Support Process Questions

I need to report a region being offline. None identified
Information about the Enterprise Level Support Program (ELSP) Is this obsolete? None identified
Tickets for Basic and Guest Accounts None identified
Tickets for Technical Issues None identified
What's Concierge service and how do I get it? None identified
What is Extended Support? None identified

Linden Lab

How to apply for the Linden Department of Public Works None identified
Linden Communication Venues Guide None identified
Linden Endowment for the Arts Committee None identified
Linden Grant None identified
Linden Lab economic metric definitions None identified
Where can I find economic statistics on Second Life? None identified
Where can I find information about using Linden Lab's trademarks and logos? None identified
Who are Lindens? None identified

Groups, Events, and Search

Events Needs to be updated; transition is over. Sea
Why was my group disbanded? None identified
I started a group that was disbanded, so I tried to start another one with the same name, and I can't. None identified
Search FAQ Sea
Search Guidelines Includes nominal search policies Sea
What is traffic (formerly known as dwell)? None identified

Other

Resources for questions or problems outside Second Life None identified
Someone with the last name "Tester" left some unwanted objects on my land. Who is this Resident and what's going on? None identified
Support Groups in Second Life None identified

Keep in LLO

KEEP IN LLO

NOTE: Some of these are transcluded into existing KB2 articles. Is that right?

Article Comments Stakeholder
API Terms of Use Oz
About CopyBot, similar tools, and the Terms of Service None identified
Adult Oriented content controls: definitions meeting transcript Candidate for archiving. None identified
Adult Oriented content controls: educator meeting transcript Candidate for archiving. None identified
Adult Oriented content controls: followup definitions meeting transcript Candidate for archiving. None identified
Adult Oriented content controls: landowner meeting transcript Candidate for archiving. None identified
Adult Oriented content controls: merchant meeting transcript Candidate for archiving. None identified
An Overview of Second Life Security Judgment call. Not truly policy, but sensitive info. None identified
Blake Sea Code of Conduct Still valid? None identified
Can I be punished for revealing information about another resident without permission? None identified
Can I transfer my account to another person? Clarification of policy None identified
Clarification of policy disallowing ageplay None identified
Community Participation Guidelines None identified
Community Partnership Program None identified
Community Partnership Program/FAQ Clarification of attached protected article None identified
Contribution Agreement Oz
Delinquency Policy Clarifications of ToS None identified
Discussion guidelines Amanda, Lexie None identified
FAQs on Policy Regarding Inworld "Banking" Clarification of policy Alec, JP
FLOSS exception Oz
GNU General Public License, version 2.0 Oz None identified
GNU Lesser General Public License, version 2.1 Oz None identified
Guidelines for Private Region Naming Technically describes policy, but feels strange as such None identified
How do I bequeath my Second Life account and assets to another Resident if I die in real life? None identified
I want to sell real-life items through Second Life. Clarification of ToS None identified
Intellectual Property Laurap
Inworld policy on bots None identified
Is it OK to ask other Residents to take surveys? None identified
Is it OK to log chat with a scripted object? None identified
Land cutting None identified
Linden Home/Covenant None identified
Mainland policies None identified
Maturity ratings: an overview Contains official definitions of each rating; could be split up None identified
More info about Section 3.2 of the ToS and patents Laurap
More info about Section 3.3 of the ToS and your intellectual property rights Laurap
New Policy Regarding Inworld Banks New in 2008. None identified
Policy Regarding Wagering in Second Life None identified
Policy on Resident-Run L$ Financial Services and Securities Does this conflict with the policy regarding inworld banks? None identified
Registration API Request Form This replaces the form on develop.secondlife.com None identified
Sharing Second Life Accounts None identified
Skill Game Compliance This is a new article the explains the new policy re: skill games vs. "games of chance" JP
Snapshot and machinima policy None identified
Solution Provider Program Seems official enough to warrant protection, but should it be on the wiki? Betsy?
Someone in Second Life is doing something that makes the whole region run much more slowly than it should. None identified
Someone in Second Life is providing information about another Resident's "real world" life. None identified
Someone in Second Life is taking pictures, screenshots, or video of Residents without their permission, or in private areas. None identified
Terms of Service Arbitration FAQ Laurap
Terms of Service Archive Laurap
Terms of Service Archive/Through 14 December 2010 Laurap
Terms of Service Archive/Through 29 April 2010 Laurap
Terms of Service Archive/Through 5 October 2010 Laurap
Terms of Service FAQ None identified
The Special Island Order Form None identified
Third Party Policy and Viewer Directory FAQ Oz
Tickets for Billing and L$ Issues None identified
Twitter None identified
Underage Reporting in Second Life None identified
Usage Fees & U.S. Dollar Charges None identified
User Groups None identified
Value Added Tax (VAT) Frequently Asked Questions None identified
Wagering Games FAQ None identified
Welcome Area Guidelines None identified
What happens to my inventory and Linden dollars if I am permanently banned from Second Life? None identified
What should I do about abuse that moves outside of Second Life? None identified
Who gets my Second Life stuff if I die in real life? We should really think about a new title for this None identified
Why is my account on hold? Contains official instructions for appeals None identified
What is the Risk API? Should probably stay on wiki - that's where the Risk API docs are. None identified

Candidates for Deletion / Archiving

Article Comments Stakeholder
About the SLim Client None identified
Second Life Last Names FAQ Obsolete with Display Names and usernames None identified
Second Life Mentor Group Closing FAQ Obsolete - from Dec 2009 None identified
Using PayPal with Xstreet Obsolete with Marketplace? None identified
What are inworld office hours, and how can I attend them? None identified
What happened to First Land? Links to blog post from 2007 None identified
Xstreet Currency Exchange Obsolete? None identified
Xstreet SL login change FAQ Obsolete? None identified
Xstreet Wishlists Obsolete? None identified
Xstreet account merge FAQ Obsolete? None identified
Viewing and analyzing sales For XStreet None identified
Xstreet fees Links to the Marketplace (not Xstreet) pricing. Linked from Marketplace articles. None identified

Old events and outdated content

These are candidates for archiving or deleting.

Details for the 2009 Homestead reactivation process Stale? 2009 process None identified
Frequently Asked Questions about the Second Life Winterfest Promotion Stale? None identified
Frequently asked questions about the Best of Fall Fashion Show in Second Life Almost certainly stale. None identified
Holiday 2009 Land Auction FAQ 2009. Stale. None identified
Homestead pricing update FAQ Pricing update FAQ for something long past. Stale. None identified
Custom Name Program (beta) General Information Stale w/ introduction of display names None identified
Teen Second Life Transition FAQ TSL transition is over. None identified
Frequently Asked Questions on Our Content Management Roadmap What IS this? Might be stale. None identified
Second Life BunnyJam Contests Fine Print How outdated is this? None identified