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| ===Billing=== | | ===Billing=== |
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| {{LLO_Table|Why did my billing agreement with PayPal fail?|Sensitive but not policy|Alec, JP, Gez}} | | {{LLO_Table|Billing FAQ|Consolidating many small articles|Gez, Alec, JP}} |
| {{LLO_Table|I seem to be having trouble paying. What's going to happen to my account? Will I lose everything?|Might be interpreted as policy|Alec, JP, Gez}}
| |
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| |-- | | |-- |
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Line 120: |
| === Billing (2) === | | === Billing (2) === |
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| {{LLO_Table|Billing FAQ|Consolidating many small articles|Gez, Alec, JP}} | | {{LLO_Table|Local Payments FAQ| (Int Bill) Only applies to '''new''' customers outside US currently|Gez, Alec, JP}} |
| {{LLO_Table|I'm having some trouble using American Express to pay for things with Linden Lab.}}
| | {{LLO_Table|Local Payments Help| (Int Bill) Only applies to '''new''' customers outside US currently|Gez, Alec, JP}} |
| {{LLO_Table|I bought Linden Dollars (L$) but my balance hasn't updated!}}
| |
| {{LLO_Table|I bought Linden Dollars (L$) from the LindeX and was charged more/less than I thought I would be. Why}}
| |
| {{LLO_Table|I can't buy anything on the LindeX because of billing and trading limits; what do I do?}}
| |
| {{LLO_Table|I can't tell how much L$ I have; it just says "Loading."}}
| |
| {{LLO_Table|I can't update my payment information.}}
| |
| {{LLO_Table|I paid US$ for something, but the system doesn't seem to know it yet.}}
| |
| {{LLO_Table|Is it possible to view transactions older than 30 days?}}
| |
| {{LLO_Table|Local Payments FAQ| Only applies to '''new''' customers outside US currently|Gez, Alec, JP}}
| |
| {{LLO_Table|Local Payments Help| Only applies to '''new''' customers outside US currently|Gez, Alec, JP}} | |
| {{LLO_Table|What's the reason for the message "Not Authorized" when I try to enter my billing information?}} | | {{LLO_Table|What's the reason for the message "Not Authorized" when I try to enter my billing information?}} |
| {{LLO_Table|Why can't I update my credit card billing?|Troubleshooting}} | | {{LLO_Table|Why can't I update my credit card billing?|Troubleshooting}} |
| {{LLO_Table|Why was I billed an additional transaction fee?}} | | {{LLO_Table|Why was I billed an additional transaction fee?}} |
| {{LLO_Table|Why was I charged $1.00 on my credit card?}}
| |
| {{LLO_Table|My Paypal is ok, but it's still failing. Could it be your Monthly Maximum limit?}}
| |
|
| |
|
| |-- | | |-- |
Questions to discuss:
Notes
Organizational templates
Landing page: Linden Lab Offical:Policy, Service, and Pricing Information.
This needs work.
See also LLO Articles Moved to Community Platform.
Templates for LLO articles
For archives:
Open Questions
|
Important:
TODO: Review all these articles, contact stakeholders and designate as one of:
|
The following articles are candidates to move from LLO namespace to KB2 on the new community platform. They aren't in the initial batch of articles, but would be moved later if that's the final decision.
These fall into two broad groups:
- Candidates for moving - Should be moved over in their entirety; we can use the scripting tools we used for initial migration to make this faster.
- Candidates for merging - Should be merged or otherwise incorporating the information into existing article(s).
Article |
Comments |
Stakeholder
|
Abuse and Griefing
This includes articles on scams, privacy, etc.
|
Another Resident interfered with the operation of some vending or game scripts and took my Linden Dollars.
|
|
None identified
|
Can I retract a previously-filed abuse report?
|
|
None identified
|
Email Scam (Phishing) FAQ
|
|
None identified
|
How To Handle Online Harassment
|
|
None identified
|
How do I stop notecard spam?
|
|
None identified
|
How long does a response to an Abuse Report take?
|
|
None identified
|
I've filed an abuse report, I haven't heard a thing, and the offender isn't banned -- why?
|
|
None identified
|
I keep getting shot and thrown far away. How can I stop this?
|
|
None identified
|
Online Safety Guidelines
|
|
None identified
|
Scams
|
|
None identified
|
Shopping Safety Guidelines
|
|
None identified
|
Someone else has my password; I may have been the victim of fraud.
|
|
None identified
|
Stop being pushed -- sit down!
|
|
None identified
|
Voice Chat Privacy
|
|
None identified
|
Someone in Second Life is abusing me verbally through Voice.
|
|
None identified
|
Teen Safety Guidelines
|
|
None identified
|
If I do not allow a friend to see my online status in Second Life, will they still be able to see it on the website?
|
Should be combined with something else.
|
None identified
|
Someone claiming to be a Linden is threatening to ban my account and take my land!
|
Shouldn't be protected, but needs some editing first
|
None identified
|
Account
Includes auth. issues.
|
Account Security
|
|
None identified
|
Alt Account FAQ
|
Contains a little policy info, but probably shouldn't be protected
|
None identified
|
Can I find out if someone I referred upgraded to a Premium account?
|
|
None identified
|
Can I have a custom last name for my Second Life account?
|
|
None identified
|
Changing your email address
|
|
None identified
|
How do I upgrade my account type from Basic to Premium?
|
|
None identified
|
How do I downgrade to a Basic account?
|
|
None identified
|
How long does it take to get the L$1000 bonus after I sign up for a Premium account?
|
|
None identified
|
How to Cancel an Account
|
|
None identified
|
I just canceled my account and I'm still being charged!
|
|
None identified
|
Password Protection
|
|
None identified
|
Safeguarding your account and protecting your password
|
|
None identified
|
The password retrieval email hasn't arrived. What do I do?
|
|
None identified
|
Viewer access FAQ
|
|
None identified
|
What if I don't know my security question
|
|
None identified
|
What are the different levels of account membership?
|
|
None identified
|
When I log into Second Life, it gets to "Waiting for Region Handshake" and stops.
|
Troubleshooting
|
None identified
|
When I log into Second Life, it says my user name and/or password is incorrect.
|
Troubleshooting
|
None identified
|
Why does Second Life say "You cannot log into Second Life from this location"?
|
Troubleshooting
|
None identified
|
Why does Second Life say "Your account is not accessible until (date/time)"
|
Troubleshooting
|
None identified\
|
Billing (2)
|
Local Payments FAQ
|
(Int Bill) Only applies to new customers outside US currently
|
Gez, Alec, JP
|
Local Payments Help
|
(Int Bill) Only applies to new customers outside US currently
|
Gez, Alec, JP
|
What's the reason for the message "Not Authorized" when I try to enter my billing information?
|
|
None identified
|
Why can't I update my credit card billing?
|
Troubleshooting
|
None identified
|
Why was I billed an additional transaction fee?
|
|
None identified
|
Communication
|
Someone in Second Life is distributing chat logs within Second Life or on the Second Life forums
|
Lexie says move to Lithium. Should probably be incorporated into another doc.
|
Lexie
|
Getting Started
|
I got stuck in a box or a cage or something. How do I get out?
|
|
None identified
|
What's a workaround?
|
|
None identified
|
How can I find out who referred me to Second Life?
|
|
None identified
|
What does "SLT" stand for?
|
Should be put into another article: FAQ or whatever.
|
None identified
|
Linden Communication Venues Guide
|
Terrible name - good overview of information resources (needs some updating).
|
None identified
|
Welcome Area Guidelines
|
|
|
Groups
|
Why was my group disbanded?
|
|
None identified
|
I started a group that was disbanded, so I tried to start another one with the same name, and I can't.
|
|
None identified
|
Land
|
Homestead FAQ
|
Edited 4-11, comments from Maggie
|
Guy, Maggie
|
Themed Private Regions
|
Edited 4-11, comments from Maggie
|
Guy, Maggie
|
Openspaces FAQ
|
Edited 4-11, comments from Maggie
|
Guy
|
Abandoned Land FAQ
|
|
None identified
|
Maturity
|
How to report an underage Resident in Second Life
|
|
None identified
|
Links to policies on secondlife.com
Presumably, these are provided for search. Does the new federated search include these pages, thus making these unneccessary?
|
Community Standards
|
Links to the real CS
|
None identified
|
Death and other worries outside Second Life
|
Links to actual policies
|
None identified
|
Terms of Service
|
Links to the real ToS
|
None identified
|
Trademark Guidelines
|
Links to the real policies
|
None identified
|
Scripted Agent Status
|
Should probably be incorporated into bot policy doc.
|
None identified
|
Technical
Might want to keep these in the wiki.
|
False cache virus alerts
|
|
None identified
|
I'm having problems with more than one computer on one connection
|
|
None identified
|
Is there a technical reason we can't link trees?
|
|
None identified
|
Windows 7
|
|
None identified
|
Configuring your firewall to allow access to Second Life
|
|
None identified
|
Support and Support Process
|
I need to report a region being offline.
|
|
None identified
|
Information about the Enterprise Level Support Program (ELSP)
|
Is this obsolete?
|
None identified
|
Tickets for Basic and Guest Accounts
|
|
None identified
|
Tickets for Technical Issues
|
|
None identified
|
What's Concierge service and how do I get it?
|
|
None identified
|
What is Extended Support?
|
Still accurate?
|
None identified
|
Linden Lab
|
How to apply for the Linden Department of Public Works
|
|
None identified
|
Linden Lab economic metric definitions
|
|
None identified
|
Where can I find economic statistics on Second Life?
|
|
None identified
|
Where can I find information about using Linden Lab's trademarks and logos?
|
|
None identified
|
Who are Lindens?
|
|
None identified
|
Search and Events
|
Events
|
Needs to be updated; transition is over.
|
Sea
|
Search FAQ
|
|
Sea
|
Search Guidelines
|
Includes nominal search policies
|
Sea
|
Other
|
Someone with the last name "Tester" left some unwanted objects on my land. Who is this Resident and what's going on?
|
|
None identified
|
Candidates for Deletion and Archiving
Some obsolete articles may need to be archived for various reasons (legal, primarily).
Add Template:Archive to these pages if they can't simply be deleted.
Keep in Wiki
This section may include articles that should not be in the LLO namespace.
Archived
These should all be marked with Template:Archive