Linden Lab Official:Account Security

Online Safety Guidelines

• Teens in Second Life
• Protect that password!
• Help! My account has been compromised!
• Safety tips for teens and parents
• Handling online harassment
• Phishing FAQ
• Scams
• Technical overview of Second Life security

Help! My account has been compromised!

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

1. Login to your account on the Second Life support portal.
   • Open a support case.
2. Enter the following:
   • Under What type of problem are you having?, select "Account Issue" from the drop down menu
   • Under Account Issue, select "I believe my account has been compromised."
   • Fill in the rest of the fields as directed.
   • Copy the Tracking Number for your new ticket
   • You will receive an email containing your ticket information.
3. Call the Fraud number: 800-860-6990

Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).