Difference between revisions of "Linden Lab Official:I can't update my payment information."
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# Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor. | # Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor. | ||
# Contact the card's issuer and verify that charges from Linden Lab are allowed. | # Contact the card's issuer and verify that charges from Linden Lab are allowed. | ||
# Contact us through the [http://secondlife.com/support Support Portal] or give the Billing team a call; to find out how, read the following Knowledge Base article: [ | # Contact us through the [http://secondlife.com/support Support Portal] or give the Billing team a call; to find out how, read the following Knowledge Base article: [[Linden Lab Official:Contacting Linden Lab Billing]]. | ||
[[Category:My Account]] | [[Category:My Account]] | ||
[[Category:Payment information issue]] | [[Category:Payment information issue]] | ||
[[Category:I'm having a payment issue]] | [[Category:I'm having a payment issue]] | ||
[[Category:Billing Issues]] | [[Category:Billing Issues]] | ||
Revision as of 11:08, 13 May 2010
Residents occasionally have trouble getting their billing agreements to update properly. This usually has something to do with the bank or card issuer.
If you're having trouble getting a billing agreement to update:
- Try another card.
- Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor.
- Contact the card's issuer and verify that charges from Linden Lab are allowed.
- Contact us through the Support Portal or give the Billing team a call; to find out how, read the following Knowledge Base article: Linden Lab Official:Contacting Linden Lab Billing.