Difference between revisions of "Linden Lab Official:I can't update my payment information."
Jump to navigation
Jump to search
Yoz Linden (talk | contribs) m (1 revision) |
Yoz Linden (talk | contribs) m (1 revision) |
||
Line 1: | Line 1: | ||
Residents occasionally have trouble getting their billing agreements to update properly. This usually has something to do with the bank or card issuer. | Residents occasionally have trouble getting their billing agreements to update properly. This usually has something to do with the bank or card issuer. | ||
If you're having trouble getting a billing agreement to update: | If you're having trouble getting a billing agreement to update: | ||
# Try another card. | # Try another card. | ||
# Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor. | # Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor. | ||
# Contact the card's issuer and verify that charges from Linden Lab are allowed. | # Contact the card's issuer and verify that charges from Linden Lab are allowed. | ||
# Contact us through the Support Portal or give the Billing team a call; to find out how, read the following Knowledge Base article: Contacting Linden Lab Billing. | # Contact us through the [http://secondlife.com/support Support Portal] or give the Billing team a call; to find out how, read the following Knowledge Base article: [http://d3.parature.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=6500 Contacting Linden Lab Billing]. | ||
[[Category:My Account]] | [[Category:My Account]] | ||
[[Category:Payment information issue]] | [[Category:Payment information issue]] |
Revision as of 16:11, 6 October 2009
Residents occasionally have trouble getting their billing agreements to update properly. This usually has something to do with the bank or card issuer.
If you're having trouble getting a billing agreement to update:
- Try another card.
- Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor.
- Contact the card's issuer and verify that charges from Linden Lab are allowed.
- Contact us through the Support Portal or give the Billing team a call; to find out how, read the following Knowledge Base article: Contacting Linden Lab Billing.