Linden Lab Official:I can't update my payment information.
Revision as of 11:44, 26 October 2010 by Jeremy Linden (talk | contribs) (Text replace - '{{KBmaster}}' to '<noinclude>{{KBmaster}}</noinclude>')
Residents occasionally have trouble getting their billing agreements to update properly. This usually has something to do with the bank or card issuer.
If you're having trouble getting a billing agreement to update:
- Try another card.
- Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor.
- Contact the card's issuer and verify that charges from Linden Lab are allowed.
- Contact us through the Support Portal or give the Billing team a call; to find out how, read the following Knowledge Base article: Linden Lab Official:Contacting Linden Lab Billing.