Linden Lab Official:I can't update my payment information.

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Revision as of 16:11, 6 October 2009 by Yoz Linden (talk | contribs) (1 revision)
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Residents occasionally have trouble getting their billing agreements to update properly. This usually has something to do with the bank or card issuer.

If you're having trouble getting a billing agreement to update:

  1. Try another card.
  2. Wait a little while. It sometimes takes as much as 15 minutes (or as long as 30) to get approval back from your payment processor.
  3. Contact the card's issuer and verify that charges from Linden Lab are allowed.
  4. Contact us through the Support Portal or give the Billing team a call; to find out how, read the following Knowledge Base article: Contacting Linden Lab Billing.
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