Difference between revisions of "Linden Lab Official:I need to report a region being offline."

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* "This region is offline."
* "The simulator is offline."
* "Region not available."
* "We've got a sim down!"
 
No matter how you put it, it's the same thing: Sometimes entropy gets the best of us, and a region will go offline, rendering it inaccessible. The reasons for such a thing happening could unfortunately be many and various, but they're not quite as important as letting us know when it happens!
 
{{KBnote| Remember to check the [http://status.secondlifegrid.net/ Status Blog] -- we might already be aware of the issue, in which case we're working to fix it.}}
 
To report a region being offline, please submit a support ticket. Both Basic and Premium account holders can submit tickets for this particular problem:
 
* Premium users: Select '''Land and Region Issues''' from the '''Ticket Type''' dropdown and '''Region is down''' from '''Region Request'''. Fill out all other fields accordingly, including these helpful details:
* ** The region's name
** The time (it helps if it's in 24-hour format, Pacific Standard Time)
** Anything unusual you may have observed before the region went offline
* Residents with a Premium account can also start a Live Chat session through the [http://secondlife.com/support Support Portal].
* Basic users should select '''Special Questions- Basic account or Guest Login''' from the '''Ticket Type''' dropdown and '''Region is down''' from the dropdown below. A ticket of any other type will be ignored.
[[Category:Inworld Issues]]
[[Category:Support]]
[[Category:Information for Renters]]
[[Category:Information for Landowners]]
[[Category:Landowners]]
[[Category:Inworld]]
[[Category:Inworld Issue]]

Latest revision as of 09:37, 3 June 2011

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