Linden Lab Official:I need to report a region being offline.

This article is part of the Extended Second Life Knowledge Base that includes advanced and specialized information. This information was originally provided by Linden Lab, but is not actively maintained nor guaranteed to be accurate. Linden Lab does not certify nor assume any responsibility for this information.

See the official Second Life Knowledge Base for the most current information.

• "This region is offline."
• "The simulator is offline."
• "Region not available."
• "We've got a sim down!"

No matter how you put it, it's the same thing: Sometimes entropy gets the best of us, and a region will go offline, rendering it inaccessible. The reasons for such a thing happening could unfortunately be many and various, but they're not quite as important as letting us know when it happens!

Note: Note: Remember to check the Status Blog -- we might already be aware of the issue, in which case we're working to fix it.

To report a region being offline, please submit a support ticket. Both Basic and Premium account holders can submit tickets for this particular problem:

• Premium users: Select Land and Region Issues from the Ticket Type dropdown and Region is down from Region Request. Fill out all other fields accordingly, including these helpful details:
• ** The region's name
  • The time (it helps if it's in 24-hour format, Pacific Standard Time)
  • Anything unusual you may have observed before the region went offline
• Residents with a Premium account can also start a Live Chat session through the Support Portal.
• Basic users should select Special Questions- Basic account or Guest Login from the Ticket Type dropdown and Region is down from the dropdown below. A ticket of any other type will be ignored.