Difference between revisions of "Linden Lab Official:I need to report a region being offline."
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* "Region not available." | * "Region not available." | ||
* "We've got a sim down!" | * "We've got a sim down!" | ||
No matter how you put it, it's the same thing: Sometimes entropy gets the best of us, and a region will go offline, rendering it inaccessible. The reasons for such a thing happening could unfortunately be many and various, but they're not quite as important as letting us know when it happens! | No matter how you put it, it's the same thing: Sometimes entropy gets the best of us, and a region will go offline, rendering it inaccessible. The reasons for such a thing happening could unfortunately be many and various, but they're not quite as important as letting us know when it happens! | ||
{{KBnote| '''Note:''' Remember to check the [http://status.secondlifegrid.net/ Status Blog] -- we might already be aware of the issue, in which case we're working to fix it. | |||
{{KBnote| '''Note:''' Remember to check the Status Blog -- we might already be aware of the issue, in which case we're working to fix it. | |||
}} | }} | ||
To report a region being offline, please submit a support ticket. Both Basic and Premium account holders can submit tickets for this particular problem: | To report a region being offline, please submit a support ticket. Both Basic and Premium account holders can submit tickets for this particular problem: | ||
* Premium users: Select '''Land and Region Issues''' from the '''Ticket Type''' dropdown and '''Region is down''' from '''Region Request'''. Fill out all other fields accordingly, including these helpful details: | * Premium users: Select '''Land and Region Issues''' from the '''Ticket Type''' dropdown and '''Region is down''' from '''Region Request'''. Fill out all other fields accordingly, including these helpful details: | ||
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** The time (it helps if it's in 24-hour format, Pacific Standard Time) | ** The time (it helps if it's in 24-hour format, Pacific Standard Time) | ||
** Anything unusual you may have observed before the region went offline | ** Anything unusual you may have observed before the region went offline | ||
* Residents with a Premium account can also start a Live Chat session through the Support Portal. | * Residents with a Premium account can also start a Live Chat session through the [http://secondlife.com/support Support Portal]. | ||
* Basic users should select '''Special Questions- Basic account or Guest Login''' from the '''Ticket Type''' dropdown and '''Region is down''' from the dropdown below. A ticket of any other type will be ignored. | * Basic users should select '''Special Questions- Basic account or Guest Login''' from the '''Ticket Type''' dropdown and '''Region is down''' from the dropdown below. A ticket of any other type will be ignored. | ||
[[Category:Inworld Issues]] | [[Category:Inworld Issues]] |
Revision as of 21:22, 5 October 2009
- "This region is offline."
- "The simulator is offline."
- "Region not available."
- "We've got a sim down!"
No matter how you put it, it's the same thing: Sometimes entropy gets the best of us, and a region will go offline, rendering it inaccessible. The reasons for such a thing happening could unfortunately be many and various, but they're not quite as important as letting us know when it happens!
Note: Note: Remember to check the Status Blog -- we might already be aware of the issue, in which case we're working to fix it. |
To report a region being offline, please submit a support ticket. Both Basic and Premium account holders can submit tickets for this particular problem:
- Premium users: Select Land and Region Issues from the Ticket Type dropdown and Region is down from Region Request. Fill out all other fields accordingly, including these helpful details:
- ** The region's name
- The time (it helps if it's in 24-hour format, Pacific Standard Time)
- Anything unusual you may have observed before the region went offline
- Residents with a Premium account can also start a Live Chat session through the Support Portal.
- Basic users should select Special Questions- Basic account or Guest Login from the Ticket Type dropdown and Region is down from the dropdown below. A ticket of any other type will be ignored.