Difference between revisions of "Linden Lab Official:Submitting a Knowledge Base Suggestion"
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Before we begin, are you sure your suggestion is right for the Knowledge Base? Knowledge Base article suggestions are meant to help us improve and expand upon the current Knowledge Base.'''''' | Before we begin, are you sure your suggestion is right for the Knowledge Base? Knowledge Base article suggestions are meant to help us improve and expand upon the current Knowledge Base.'''''' | ||
'''You should send us a Knowledge Base article suggestion if:''' | '''You should send us a Knowledge Base article suggestion if:''' | ||
* You don't understand something about Second Life, and you're unable to find an answer in the existing Knowledge Base. | * You don't understand something about Second Life, and you're unable to find an answer in the existing Knowledge Base. | ||
* You ''do'' understand something important about Second Life that everyone should know, but there's no article about it in the existing Knowledge Base. | * You ''do'' understand something important about Second Life that everyone should know, but there's no article about it in the existing Knowledge Base. | ||
'''Knowledge Base article suggestions are ''not'' meant to cover:''' | '''Knowledge Base article suggestions are ''not'' meant to cover:''' | ||
* Individual technical support or billing issues. If you're having trouble with an individual issue and need help, you should submit a ticket of the appropriate type. | * Individual technical support or billing issues. If you're having trouble with an individual issue and need help, you should submit a ticket of the appropriate type. | ||
* How to use programs other than Second Life. There are many third-party programs available to Second Life's content developers. Unfortunately, it's impossible for us to track and thoroughly document every piece of software that becomes available. Luckily, most of these programs come with detailed documentation of their own! | * How to use programs other than Second Life. There are many third-party programs available to Second Life's content developers. Unfortunately, it's impossible for us to track and thoroughly document every piece of software that becomes available. Luckily, most of these programs come with detailed documentation of their own! | ||
If you still think your article idea's a good one, you can log into | |||
If you still think your article idea's a good one, you can log into Support and submit a ticket for it, using '''Knowledge Base Suggestions''' as the ticket type. Tickets of this type that don't appear to have anything to do with a Knowledge Base article suggestion will be ignored. If you are already logged into the Support Portal, use this direct link to submit a ticket. | |||
[[Category:Knowledge Base]] | [[Category:Knowledge Base]] | ||
[[Category:General Help]] | [[Category:General Help]] | ||
[[Category:Knowledge Base]] | [[Category:Knowledge Base]] | ||
Revision as of 16:34, 5 October 2009
This article is part of the Extended Second Life Knowledge Base that includes advanced and specialized information. This information was originally provided by Linden Lab, but is not actively maintained nor guaranteed to be accurate. Linden Lab does not certify nor assume any responsibility for this information.
See the official Second Life Knowledge Base for the most current information.
Before we begin, are you sure your suggestion is right for the Knowledge Base? Knowledge Base article suggestions are meant to help us improve and expand upon the current Knowledge Base.'
You should send us a Knowledge Base article suggestion if:
- You don't understand something about Second Life, and you're unable to find an answer in the existing Knowledge Base.
- You do understand something important about Second Life that everyone should know, but there's no article about it in the existing Knowledge Base.
Knowledge Base article suggestions are not meant to cover:
- Individual technical support or billing issues. If you're having trouble with an individual issue and need help, you should submit a ticket of the appropriate type.
- How to use programs other than Second Life. There are many third-party programs available to Second Life's content developers. Unfortunately, it's impossible for us to track and thoroughly document every piece of software that becomes available. Luckily, most of these programs come with detailed documentation of their own!
If you still think your article idea's a good one, you can log into Support and submit a ticket for it, using Knowledge Base Suggestions as the ticket type. Tickets of this type that don't appear to have anything to do with a Knowledge Base article suggestion will be ignored. If you are already logged into the Support Portal, use this direct link to submit a ticket.