Linden Lab Official:What's Concierge service and how do I get it?

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Certain types of Residents qualify for Concierge service, which entitles them to specialized support from Linden Lab. Concierge users are Residents who meet any of the following criteria:

• Own an estate (private island/region).
• Pay tier for a half region's worth of mainland parcels, or more.

In certain special cases, Linden Lab designates Residents for Concierge service who share a special relationship with Linden Lab -- often, these are corporate partners of one sort or another.

If you meet the above criteria, you automatically qualify for Concierge service.

Where do I contact Concierge?

1. Login with your Concierge-qualified account.
2. Go to the Support Portal.
3. To send a ticket, use the New Ticket Submission link. To call Concierge, look at the Phone Support section — phone numbers are shown beneath the header on the actual page.