Linden Lab Official:What is Extended Support?

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This article is part of the Extended Second Life Knowledge Base that includes advanced and specialized information. This information was originally provided by Linden Lab, but is not actively maintained nor guaranteed to be accurate. Linden Lab does not certify nor assume any responsibility for this information.

See the official Second Life Knowledge Base for the most current information.

As part of a new pilot program, Linden Lab will be offering Extended Support at no additional charge to Concierge Residents and Solution Providers with monthly full island maintenance fees of $5000 and over. Those who qualify will be automatically added to Extended Support. In addition to existing Concierge benefits, Extended Support membership includes:


  • Accelerated ticket response -- 24 hour response and average 48 hour resolve for most issues
  • Discounted island (Private Region) rental
  • Beta Grid access to your Region (upon request)


As always, you can contact us in tickets or Live Chat from the Support Portal.

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