Difference between revisions of "Linden Lab Official:When I log into Second Life, it says my user name and/or password is incorrect."
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Make sure your user name and password are typed correctly. Your Second Life account's first name (the one you created) should be in the First Name field; the last name (the one you selected from a list) should be in the Last Name field; and your password should be entered in the Password field. | Make sure your user name and password are typed correctly. Your Second Life account's first name (the one you created) should be in the First Name field; the last name (the one you selected from a list) should be in the Last Name field; and your password should be entered in the Password field. | ||
If it still isn't working: | If it still isn't working: | ||
You can use Second Life's [https://secondlife.com/ss/request.php Password Recovery] to recover your password. You will need to know the answer to the security question you gave when you created your account. | |||
You can use Second Life's Password Recovery to recover your password. You will need to know the answer to the security question you gave when you created your account. | |||
{{KBhint| '''Note:''' Hotmail, Yahoo, AOL, and other webmail users should check their Junk/Spam folders. If Junk/Spam Filtering is on, the recovery email will typically be sent there by webmail servers. If filtering is off, in some cases the message may simply be deleted! | {{KBhint| '''Note:''' Hotmail, Yahoo, AOL, and other webmail users should check their Junk/Spam folders. If Junk/Spam Filtering is on, the recovery email will typically be sent there by webmail servers. If filtering is off, in some cases the message may simply be deleted! |
Revision as of 21:25, 5 October 2009
Make sure your user name and password are typed correctly. Your Second Life account's first name (the one you created) should be in the First Name field; the last name (the one you selected from a list) should be in the Last Name field; and your password should be entered in the Password field.
If it still isn't working:
You can use Second Life's Password Recovery to recover your password. You will need to know the answer to the security question you gave when you created your account.
Tip: Note: Hotmail, Yahoo, AOL, and other webmail users should check their Junk/Spam folders. If Junk/Spam Filtering is on, the recovery email will typically be sent there by webmail servers. If filtering is off, in some cases the message may simply be deleted! |