Linden Lab Official:Why does Second Life say "You cannot log into Second Life from this location"?
This error message generally indicates you have been blocked from the Second Life servers by Linden Lab. These blocks may be automatically placed as the result of:
- Documented cases of fraud
- Use of Second Life by a minor
- Exceptionally flagrant abuse activity
Note that these actions may not have occurred on the account you are attempting to log in with!
The most common circumstances that result in this message are:
- Someone in your household has committed one of the "bad acts" listed above
- Someone in your household has used a Second Life account belonging to another person, who has committed a "bad act" listed above
- Someone in your household has provided their Second Life account and password to another person, who has committed a "bad act" listed above
So what can I do about this message?
You can submit a Support ticket via the Support portal. To ensure that Support can best determine what block has been placed and why it was added, be sure to include in the ticket your Second Life account name, as well as any Second Life accounts that log in from that location.
How can I make sure I don't get blocked?
The most important step is to NEVER give your account information (including password) to anyone else!
- Always keep your credit card secure.
- If there are children in the household, or anyone with access to the computer who you do not trust with your billing information, ensure that the Second Life Remember Password option is not checked -- be sure to always enter your Second Life password manually.
- Make sure that your web browser does not remember your Second Life password, as well.
- Be careful when allowing other people to log onto Second Life from your location.
- Finally, do not provide billing information for accounts that will be used by someone else.