Difference between revisions of "When and how to file an Abuse Report"

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Whenever you see anyone violate the Terms Of Service (TOS), or the Community standards (CS or Big Six), or the Welcome Area Guidelines, you should file an abuse report.
#REDIRECT [[Linden Lab Official:Filing an Abuse Report]]
 
There are some grey areas, though. What does and doesn't constitute hate speech? Or harassment? Some things may be a bit borderline from a Mature/PG standpoint. If it looks wrong to you, report it. If it doesn't, don't. If the people who are offended do, and the people who aren't don't, then it helps customer service judge the severity of the incident.
 
If you're not sure what you should do, then you SHOULD file one. Nobody's going to be put out if it turns out to be (barely) alright. What will happen is that it will get bounced up through the customer service until it hits someone who can make the call. There may not be any real penalties beyond a warning if it's a grey area. After all, if you're not sure, then the person you're reporting may not be either. But they may also have been warned before...
 
== What to do ==
 
# Select a category - if in doubt, choose MISC.
#* If it's an object, use the blue button above the category box, and then left click on the object, if you can. That will include details about the object, it's exact location and the owner.
#Fill in the summary as clear and short and simple as you can. Include the offender's name.
#* Try to be clear:
#** Bob Avatar, repeated bad language, shoving and nudity.
#** Sue Avatar, weapons fire in no-combat zone.
#* Rather than..
#** Bob Avatar - being a jerk.
#In the details section, put in anything you think is relevant. Don't paste conversation in there. Instead, use the INCLUDE CHAT HISTORY checkbox. You can also include IMs that way with EDIT > PREFERENCES > IM > INCLUDE IM IN CHAT HISTORY.
#If it's visual, you can use the INCLUDE SCREENSHOT checkbox. The screenshot is whatever your camera was looking at when you opened the report window.
#When you're done, hit the shiny blue REPORT ABUSE button at the bottom.
 
=== Liaison Response ===
Customer service will determine the level of disciplinary action to be taken. Lindens you may see in world will not be able to assist you in any type of abuse report follow up.
 
== Under-age Users ==
 
'''Anyone who admits to being under 18 years old: Please file an Abuse report and Chat history right away.'''
 
== See Also ==
* [[:Category:Linden Liasons]]
 
[[Category:Text from In-world Notecards|Abuse Report]]

Latest revision as of 11:51, 4 November 2009

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