Linden Lab Official:Why can't I update my credit card billing?
This article is part of the Extended Second Life Knowledge Base that includes advanced and specialized information. This information was originally provided by Linden Lab, but is not actively maintained nor guaranteed to be accurate. Linden Lab does not certify nor assume any responsibility for this information.
See the official Second Life Knowledge Base for the most current information.
Have you had the problem described below?
My Credit Card keeps failing. I've checked to insure the following information:
- My card number is correct
- The CVV code entered is correct
- The card is not expired
- I'm not at my limit
- I also called my bank and they say my card is fine
But I still can't update my billing information successfully. What's the matter?
Linden Lab processes credit card charges using two processors:
- A domestic (U.S.-based) processor
- An internationally-based processor for our residents overseas
Some credit card companies default to automatically decline or hold for review international charges (or "online gaming" charges) as a safeguard against fraud. If you are located in the U.S., please try to delete and re-enter your payment method. This should make it go through the domestic processor, which diminishes the chances of your financial institution putting a hold on the transaction.
To check or correct this on your card, please contact your bank or credit card company. Ask to speak to someone in the Risk department and advise them that you wish to approve charges from Linden Research. Some companies' standard customer service departments may not have access to this information; their Risk departments should.
Once these holds are removed, you'll need to enter your credit card information into Update Billing Info in your Dashboard (shown by clicking Account on the left) on the Second Life website once more. You should receive the message "Your information has been successfully updated".
If you receive an error message instead, please contact Linden Lab's Billing Support through the Support Portal or give the Billing team a call; to find out how, read "Contacting Linden Lab Billing".