User:Lum Pfohl/Troubleshooting

Tips For Troubleshooting This is a skeleton framework for the issues that I have encountered in Second Life, and how I've gone about addressing them for the people that experienced them. Stuck In Ruth Shape Symptoms The people affected by this condition might exhibit one or more of the following symptoms: Unable to get rid of the the RUTH shape Unable to go into Appearances Have tried to Clear Cache (CTRL-P -> NETWORK tab -> CLEAR CACHE button) to no avail. Might be able to put on some clothing, but cannot put on their shape Receive the message, "you cannot change your appearance until your clothing have loaded." Some residents might be partially clothed, others appear as nude RUTHS Can see themselves as RUTHS For reasons unknown, the avatar is unable to download and wear their normal shape. Fortunately, there is very quick and effective way of addressing this condition. Treatment (Power of REPLACE OUTFIT) I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag! Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance. We will be clobbering whatever they have on, and replace their outfit completely. Let them make notes on what they are wearing, for reference later. Take the resident to a low lag sim. I often teleport them to a sky platform in a sandbox. Give them the folder, "MALE SHAPE & OUTFIT" or "FEMALE SHAPE & OUTFIT" (ask first, if they are male or female - it may not be obvious, from their names). Have them navigate to INVENTORY -> RECENT ITEMS tab -> (FE)MALE SHAPE & OUTFIT folder. Have them right-click the FOLDER (not the contents of the folder) and select REPLACE OUTFIT (not ADD TO OUTFIT). Observe them quickly change their outfit and become a newbie. Verify they are now able to go into APPEARANCES Verfiy they are now able to put on whichever shape they choose Help them restore their previous appearance What If It Didn't Work? Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ The good news is, I've helped no less than 6 residents successfully in this manner (brand new, to 6 month residents). Blackened Avatar Symptoms The people affected by this condition might exhibit one or more of the following symptoms: Parts of their skin appear blackened (neck, back of arms, legs, back) Entire avatar is black (See note below) Going into APPEARANCES restores their look, temporarily. Coming out of APPERANCES results in blackened parts again. Clearing CACHE and relogging does not help Note: An avatar that is completely black may be running DUAL MONITORS (such as on a laptop with an external monitor) AND running Second Life on the secondary monitor. Either way, the treatment is the same. Treatment Follow the treatment steps for the Stuck In Ruth Shape Disappearing Clothing Symptoms The people affected by this condition might exhibit one or more of the following symptoms: They may wear an article of SL clothing (such as a skirt) - which become invisible within moments Going into APPEARANCES restores their look, temporarily. Coming out of APPERANCES results in blackened parts again. Clearing CACHE and relogging does not help Treatment I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag! Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance. We will be clobbering whatever they have on, and replace their outfit completely. Let them make notes on what they are wearing, for reference later. Take the resident to a low lag sim. I often teleport them to a sky platform in a sandbox. Have the resident clear their cache right away Remove the disappearing clothing Find an alternate piece of clothing that DOES not disappear -or use the following preferred method- Give them the folder, "MALE SHAPE & OUTFIT" or "FEMALE SHAPE & OUTFIT" (ask first, if they are male or female - it may not be obvious, from their names). Have them navigate to INVENTORY -> RECENT ITEMS tab -> (FE)MALE SHAPE & OUTFIT folder. Have them right-click the FOLDER (not the contents of the folder) and select REPLACE OUTFIT (not ADD TO OUTFIT). Observe them quickly change their outfit and that no part of their clothing "disappears". Finally: Have them relog (it will take a few minutes as their cache will be cleared upon login) Help them restore their previous appearance What If It Didn't Work? Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ The good news is, I've helped no less than 6 residents successfully in this manner (brand new, to 6 month residents). Gray Everywhere Polygons Shooting Out Of Avatars Fantastic Screen Displays While In Appearances Everyone Tells Me I'm Ruthed Lum Pfohl 06:58, 29 November 2007 (PST)

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