User:Lum Pfohl/Troubleshooting
Tips For Troubleshooting
Stuck In Ruth Shape
The people affected by this condition might exhibit one or more of the following symptoms:
For reasons unknown, the avatar is unable to download and wear their normal shape. Fortunately, there is very quick and effective way of addressing this condition.
I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag!
Observe them quickly change their outfit and become a newbie.
Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ The good news is, I've helped no less than 6 residents successfully in this manner (brand new, to 6 month residents). Blackened Avatar
The people affected by this condition might exhibit one or more of the following symptoms:
Note: An avatar that is completely black may be running DUAL MONITORS (such as on a laptop with an external monitor) AND running Second Life on the secondary monitor. Either way, the treatment is the same.
Follow the treatment steps for the Stuck In Ruth Shape Disappearing Clothing
The people affected by this condition might exhibit one or more of the following symptoms:
I have a couple of folders prepared (MALE SHAPE & OUTFIT and FEMALE SHAPE & OUTFIT - from the SL Library Folder). These folders contain the complete newbie avatar of the Guy Next Door and Girl Next Door look. It is imperative that these folders contain the SHAPE associated with the avatar. These folders are great because they contain SL hair, SL skin, SL shapes, no attachments - all low lag! Ask the resident if they have their clothing and shapes saved in a folder, or would be able to quickly restore their appearance. We will be clobbering whatever they have on, and replace their outfit completely. Let them make notes on what they are wearing, for reference later.
Observe them quickly change their outfit and that no part of their clothing "disappears". Finally:
Have them clear their cache, relog and give them a new folder to change into when they return. If it still doesn't work after several attempts, help them file a support ticket at https://support.secondlife.com/ The good news is, I've helped no less than 6 residents successfully in this manner (brand new, to 6 month residents). Gray EverywherePolygons Shooting Out Of AvatarsFantastic Screen Displays While In AppearancesEveryone Tells Me I'm RuthedLum Pfohl 06:58, 29 November 2007 (PST) |
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