Difference between revisions of "User:Sue Linden/JIRA Updates"

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= Need to change =  
= Need to change =  
* [[Issue_Tracker/Status]] - see below for new page
For Aug 23:
* [[Issue_Tracker/Searching]] - ask Torley to update the video (also How to Submit a Bug video)
* DONE - [[Issue_Tracker/Status]] - made a new section on live page
* Minor edits to [[Issue_Tracker/FAQ]]
* DONE - Minor edits to [[Issue_Tracker/FAQ]]


 
For Upgrade/Migration on Sept 6/7:
= Status =
* [[Issue_Tracker/Searching]] - Torley will create new videos week of Aug 30 (after we do test migration)
 
* [[Issue_Tracker_Forum_Transcript]] - out of date, maybe should be archived somehow?
Here's how Linden Lab uses the various resolution states:
* Missing: Explanation of how JIRA issues are worked from start to finish. (new page for this probably).
 
; Open : An issue that belongs to the Assignee to resolve. The Assignee may fix the issue, or bounce the issue back to the person who reported it by marking it "Resolved" (see below).
 
; In Progress : How a developer signals to everyone that they're working on the issue.
 
; Reopened : Same as "Open". Even though it was closed before, it's now reported as a problem that ''still'' needs attention.
 
; Resolved : An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.
:; Fixed : The bug is fixed in a public release of Second Life.
:; Fix Pending: The bug is fixed in a version of the code that should soon be publicly available.
:; Contact Support : The issue does NOT belong in the Issue Tracker, and needs to be handled through the [http://secondlife.com/support Support Portal].
:; Won't Finish : The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
:; Duplicate : There's another issue about the same problem/idea.
:; Expected Behavior : This is NOT a bug and functions by design [http://wiki.secondlife.com/wiki/Issue_Tracker/FAQ#Why_was_my_issue_resolved_with_a_status_of_.22Expected_Behavior.22.3F|Also see this.]
:; Needs More Info : The issue lacks actionable information. Add the info or it CAN'T be investigated.
:; Under Advisement : An issue that's about [[:Category:Policies|policy]], instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.
:; Cannot Reproduce : Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.
:; Misfiled : This issue doesn't belong in the Issue Tracker. Often, these are afoul of [[Issue_Tracker/Conduct|our rules]].
 
; Closed : The final resting place. It's done!
 
After an issue gets Linden attention, [[Issue_Tracker/FAQ#How_do_I_keep_up_with_what.27s_going_on.3F|you can follow along]].

Latest revision as of 10:15, 7 September 2010

Need to change

For Aug 23:

For Upgrade/Migration on Sept 6/7:

  • Issue_Tracker/Searching - Torley will create new videos week of Aug 30 (after we do test migration)
  • Issue_Tracker_Forum_Transcript - out of date, maybe should be archived somehow?
  • Missing: Explanation of how JIRA issues are worked from start to finish. (new page for this probably).
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