User:Sue Linden/JIRA Updates

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Revision as of 13:51, 9 August 2010 by Sue Linden (talk | contribs) (→‎Status)

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Need to change

Issue_Tracker/Status - see below for new page
Issue_Tracker/Searching - ask Torley to update the video (also How to Submit a Bug video)
Minor edits to Issue_Tracker/FAQ

Status

Here's how Linden Lab uses the workflow status and resolution states:

Pending: Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.

Acknowledged: When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.

Fix Pending: When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.

Released: When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed.

Closed: When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.

Resolved: An implicit assignment back to the reporter of the issue. It's not closed yet, but rather in a state of limbo that depends on the resolution. It's up to the Reporter to decide whether to reopen an issue, or close it.

Needs More Info (Resolution Status = Incomplete): The issue lacks actionable information. Add the info or it CAN'T be investigated.

Cannot Reproduce (Resolution Status = Incomplete): Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.

Deferred (Resolution Status = Incomplete)

Support Issue

The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal.

Won't Finish: The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
Duplicate: There's another issue about the same problem/idea.
Expected Behavior: This is NOT a bug and functions by design see this.

Under Advisement: An issue that's about policy, instead of a technical bug. This status shows that the issue has been viewed and is being discussed by Linden Lab.

Misfiled: This issue doesn't belong in the Issue Tracker. Often, these are afoul of our rules.

Closed: The final resting place. It's done!

After an issue gets Linden attention, you can follow along.

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