Revision as of 13:56, 9 August 2010

Need to change

Issue_Tracker/Status - see below for new page
Issue_Tracker/Searching - ask Torley to update the video (also How to Submit a Bug video)
Minor edits to Issue_Tracker/FAQ

Here's how Linden Lab uses the workflow status and resolution states:

Pending: Initial state when an issue/ticket is created. All issues in "Pending" will be reviewed and triaged.

Acknowledged: When an issue has been imported to an internal Linden Lab project, it will be marked as Acknowledged.

Fix Pending: When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.

Released (Resolution Status = Fixed): When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed.

Closed

Resolution Status = Fixed: When the Reporter agrees the issues is fixed in Production, s/he should mark the issue as Closed.
Resolution Status = Won't Finish: The assignee or Linden Lab doesn't reasonably believe this issue should or will be fixed.
Resolution Status = Duplicate: There's another issue about the same problem/idea.

Needs More Info (Resolution Status = Incomplete): The issue lacks actionable information. Add the info or it CAN'T be investigated.

Cannot Reproduce (Resolution Status = Incomplete): Following the stated steps does NOT show the problem. Please provide a solid description of how to reproduce the problem, otherwise it's like finding Bigfoot. Issues that can't be reproduced will eventually be closed.

Support Issue: The issue does NOT belong in the Issue Tracker, and needs to be handled through the Support Portal.

Misfiled (Resolution Status = Not Applicable): This issue doesn't belong in the Issue Tracker. Often, these are afoul of our rules.

After an issue gets Linden attention, you can follow along.

@@ Line 15: / Line 15: @@
 ; Fix Pending : When the imported issue has passed QA internally, then the public issue will change to Fix Pending. The bug is fixed in a version of the code that should soon be publicly available.
-; Released : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed.
+; Released (Resolution Status = Fixed) : When the imported issue has been released (when it's marked as Closed), then the public issue will be marked as Released and the Resolution Status = Fixed.
 ; Closed :