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Becky Pippen: ah Shenlei Flasheart: and we've worked with him in various ways on th eOS development Cannot complete attachment. An attachment is pending for that spot. Becky Pippen: cool Shenlei Flasheart: Hi Jeremy WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Becky Pippen: Hiya Jeremy WidgetHUD v1.1 (Mono): Becky Pippen has pinged you. You: Hi Becky, Hi Shenlei. You: Welcome to Documentation Office Hours :-) Jeremy Linden puts his rocket feet back on. You: There we go. Shenlei Flasheart: Jeremy, let me ask you, are the original SL sims class 3s or have they been upgraded? WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. You: I'm 98% certain there are no more class 3s. Shenlei Flasheart: (Don't you love the gentle intro?) You: 'sok! You came with questions, that's good. Shenlei Flasheart: o, I am loaded with questions. Shenlei Flasheart grins Becky Pippen: seems that many of the old class 4 machines have been assigned to other grids, like aditi Shenlei Flasheart: I usually drag one of my technlogists along and poke them to ask You: Heh. Shenlei Flasheart: Someone has to do it. You: I don't have any information about how the rest of the simulators are divided... Shenlei Flasheart: well, someone told me there was no upgrade path from old class four to class five sims. Shenlei Flasheart: No comment as to who that would have been, to protect the guilty. You: I don't know about four-to-five... there was a limited-time deal for class 3 owners to upgrade to class 5 while retaining their grandfathered monthly rates, though. Becky Pippen: Upgrade path: https://support.secondlife.com/ics/support/KBAnswer.asp?questionID=5014 Shenlei Flasheart: I reme,ber that, Jeremy WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. You: Hi Arawn, hi Sara. Welcome to Documentation Office Hours. Arawn Spitteler: I thought you didn't start for 2 minutes Shenlei Flasheart: We started talking to him as soon as he showed You: Ok, fine. Welcome to almost-Documentation Office Hours. Sara Long: Hello! Shenlei Flasheart smiles Sara Long: ehehehe Sara Long: well arawn you are in good hands Shenlei Flasheart: He could have compounded the rudeness and not answered Sara Long: pay attention to everything Sara Long: jeremy WidgetHUD v1.1 (Mono): Sara Long has pinged you. Sara Long: one question You: Sure. Arawn Spitteler has to grab a sandwich: I wonder how much is beinhg paid for Translations, unless that's volunteer work. Sara Long: are there any SL servers in Portugal Sara Long: and why tigger has more problems tha Leopard? You: I am not particularly knowledgeable about our colocation facilities, but I don't think there are any in Portugal. That would be a question for someone like Prospero, I believe. You: As for your second question, I think I need more input :-) Sara Long: and the tigger issues? I had to upload to th eleopard Sara Long: to not crash Arawn Spitteler: I t might help open the grid, to set up branch locations, where you've enough traffic for an organized staff. Arawn Spitteler: Tigger v Leopard being avatars? Shenlei Flasheart: or sims? Sara Long: no arawn MAC'S software Sara Long: OSX You: I must admit, I do not know a lot about Mac OSX... We did discontinue support for some older versions of Mac OS, some months ago. I'll look for the announcement. Shenlei Flasheart: ah, operatins systems Sara Long: YES LIK EPANTHER Sara Long: sorry caps lock Shenlei Flasheart: Linux works great Shenlei Flasheart: Just saying, is all. You: Oh, yes. Panther was the one. Is Tiger after Panther? Sara Long: yes, I had the lastest version of tiger before leopard Sara Long: came out Jon Linden: http://blog.secondlife.com/2008/07/17/its-official-we-will-not-be-supporting-os-103-%e2%80%9cpanther%e2%80%9d-after-today/ You: Yeah, that's the post, Jon. Sara Long: yes Thats I know Shenlei Flasheart: Sara, sometimes things just don't work...it's not clear why but they just don't Sara Long: it was just a curiosity because since I changed to leopard, no more crashes Shenlei Flasheart: if you have a good work aorund, use it. Sara Long: it is a big difference Sara Long: I crashed for about 20 times a night You: I was not aware that Second Life has problems on Tiger, but not Leopard. If you can show the difference in a repeatable procedue, you should file it as a bug in our public issue tracker, http://jira.secondlife.com Shenlei Flasheart: I had my development team over in our OpenSim this aft and things worked for some, not others. It's a nightmare to actually debug it. Sara Long: well now I don't have that bug.... and leopard here in portugal is rather cheap, so I just uploaded it Sara Long: well Arawn I will leave in good hands.... and thanks for your support, thanks for answering me Sara Long: in goods God's hands You: My pleasure! Come back anytime, we're here at the same time every week. Arawn Spitteler is safe: Have you seen the Jira I last filed? Sara Long: I don't know much about building just know about textures You: Which JIRA number is it, Arawn? Arawn Spitteler: http://jira.secondlife.com/browse/SVC-2931 Shenlei Flasheart: So Jeremy, did you go the VW 08 con? WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Arawn Spitteler: There was never documentation of any link restrictions, for avatars, so it became a misfeature. It'ss all a documentation problem Sara Long: oh nice arawn they fixed spirit city Arawn Spitteler: Did they? You: I wasn't there, Shenlei, no :-) Arawn Spitteler: What was borked? Sara Long: the lag, before all of this lag around SL Sara Long: was horrible no one could mover there without crashing Shenlei Flasheart blinks You: It looks like the documentation for that restriction would fall in the LSL wiki, which our documentation team does not currently monitor. Shenlei Flasheart: SL has always had its moments, Sara You: Hi Gypsy. Welcome to Documentation Office Hours. Sara Long: well take care all of you.... Gypsy Helendale: Hi Jeremy WidgetHUD v1.1 (Mono): Gypsy Helendale has pinged you. Arawn Spitteler: But, it's still a problem of Documentation You: and Trinity! Gypsy Helendale: I'm kinda stuck here so thought I'd look around Trinity Coulter: hey hi :) Sara Long: was nice to meet you Shenlei Flasheart grins...hi Gypsy Gypsy Helendale: Hi there Arawn Spitteler: TPs wonky again? I thought they fixed that ten minutes ago Gypsy Helendale: mine aren't working Gypsy Helendale: or my clothing Gypsy Helendale: i've logged out and back in too Arawn Spitteler: I see a couple of Ruth Clouds, but TPed here recently You: Well, Jon is intentionally a Ruth cloud. Shenlei Flasheart: yeah, Jon's in Ghod mode, he doesn't show on my hud at all Jon Linden: this is my new favorite avatar Shenlei Flasheart: Can't say as I blame you Gypsy Helendale: so does anyone know when these things are gonna be fixed? You: Your best source of information on grid status is probably http://status.secondlifegrid.net/ Gypsy Helendale: mm yeah i looked there already thanks Shenlei Flasheart grins at Jeremy...you know, a last name of linden opens you up to lots of questions You: I don't have any further insider information, sorry :-) Gypsy Helendale: no problem Shenlei Flasheart: Jeremy, you may not know this answer either..but when is LL planning to reopen the communtiy gateway program? WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Jon Linden: i haven't got any visibility into that You: I'm afraid that's something I can't talk about, sorry. Trinity Coulter: things are partly to mostly cloudy to Jon Shenlei Flasheart sighs Shenlei Flasheart: Seems like no one can, alas. Arawn Spitteler: What's the Community Gateway? Trinity Coulter: Private Orientation Islands Arawn Spitteler: Well, if someone can't talk, that means there's actual work, but not published. Shenlei Flasheart: You know, for those of us who actually love SL it's a real bitch to go out there and speak positively about it when there's no information coming back,. Shenlei Flasheart: QWell, we were approved and then the program was yanked. Shenlei Flasheart: Which, considering how often I speak to industry, was a bit embarassing for me personally. Trinity Coulter: they are, in theory, working on a new API for Resident Registrations for the Community Gateways Shenlei Flasheart: Yes, I know. Trinity Coulter: that's why there's a delay, in theory You: I wish there was more I could do for you, Shenlei... my area of expertise lies mostly in the Knowledge Base, and any ideas you may have regarding how to better teach Residents about Second Life. Trinity Coulter: altho existing gateways are still running with the current API Shenlei Flasheart: Well, that's kind of the whole point, Jeremy WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Shenlei Flasheart: educating new residents how to use virtual worlds in order to use them for enterprise. Arawn Spitteler: Once approved, I'd expect Grandfather Status Shenlei Flasheart: Arawn, you'd think, right? Trinity Coulter: or at least 2nd Cousin status Shenlei Flasheart: Our API was actually live....I sent an alt through the process. Arawn Spitteler: Second Cousins can be kissed off, but allowance of new contracts is quite a commitment You: Have you spoken with Concierge, or the appropriate Community Gateway support folks? Shenlei Flasheart: Before all that crap about the trademark suddenly caused everything to grind to a halt. Shenlei Flasheart: I spoke with the VP of business development Shenlei Flasheart: I'd have to dig through my outlook to find his name..it's not top of mind for me. Shenlei Flasheart: I'm not slamming you, Jeremy, I just would like to know. WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Trinity Coulter: Josh Xu, Business Development Manager ? Jon Linden: this is n't really something our team has a direct stake or say in Arawn Spitteler: Would unilateral vreversal of contract be a meta isue, in Jira? Shenlei Flasheart: Especially as someone who is very visible in the alternative OpenSim community..... Shenlei Flasheart: Trinity, I'd seriously have to check. Shenlei Flasheart: And I'm not in the mood to dig through hundreds of emails to find him Arawn Spitteler: Might even be a legal issue, if your business reputation is at stake. That has some value Shenlei Flasheart: The last communication I had was that it was due to go live in September Shenlei Flasheart: Arawn, we have other options....our Lead Develoepr is Justin Clark-Casey Shenlei Flasheart: I have a stable OpenSim region and the ability o register avaters into openSim, where they can be trained. Jon Linden: i doubt there's anything we'd be able to tell you that'd be useful, Shenlei Arawn Spitteler: I'm not in an area of business htat I'd recognie the name Jon Linden: as i said before, it's not something we have any visibility into Shenlei Flasheart: It's OK, Jon, just thought I'd ask. You: Well, keep your eyes on the blog. As Jon said, what we (the Doc team) know, we are not allowed to reveal here, for various reasons. Shenlei Flasheart smiles Arawn Spitteler: I expect it's to avoid more of the same Shenlei Flasheart: Well, LL is a business, of course not all the staff is allowed to speak. Shenlei Flasheart: That would create quite an issue, I think. Jon Linden: you ehn't kiddin' Shenlei Flasheart: Oh, I know. Shenlei Flasheart: Well, that was a conversation killer Shenlei Flasheart: Sorry about that, guys Jon Linden chuckles Jon Linden: don't worry about it Shenlei Flasheart: Well, I wasn't exactly :) Shenlei Flasheart: Just being polite....we put a premium on that sort of thing on Shengri La Arawn Spitteler's just here to share the experience: Open Sim is coming along? I wonder if that might be an avenue for Sara to get better service. Shenlei Flasheart: 'play nice or play elsewhere' that sort of thing You: Heh. Are you kidding? This is the most active conversation we've had in awhile. :-) Shenlei Flasheart: Well, Arawn, OpenSim is very alpha right now Shenlei Flasheart smiles Arawn Spitteler: I've heard it's past Smoke, though. Shenlei Flasheart: I test OpenSim and have my team over there lots and ltos Shenlei Flasheart: o, it's not vapor ware Shenlei Flasheart: not even close Shenlei Flasheart: I had ha;f of my IBM dev team on our regions today Jeremy Linden had an OpenSim of his own running, for a few days. Shenlei Flasheart: Cooll Jeremy...if that was awhile ago, you should check it out again Becky Pippen: are you a gridnaught now, Jeremy? WidgetHUD v1.1 (Mono): Becky Pippen has pinged you. You: Er... is that like a Superzero? Shenlei Flasheart: It's gotten easy enough that even a fashion designer can manage the console aspect ;) You: Nah, I'm not technically a gridnaut... I didn't travel between any grids, I was just curious. Becky Pippen: :-) using pyogp to teleport between SL and the OpenSim grid? Shenlei Flasheart: well, not me...I'm keeping our regions closed for top secret development...you know the drill Shenlei Flasheart grins wickedly You: Hi joelmirasal, welcome to Documentation Office Hours. Arawn Spitteler: "Top Secret Development," as in Hack In for a free intro and sales talk? Shenlei Flasheart: No, actually. Shenlei Flasheart: I'd have to have my black hat dude hunt you down if you tried that. Jeremy Linden does not endorse or condone black hat dudes hunting down Residents. Shenlei Flasheart: So Jeremy, does this mean that at some point, the server code is going to be documented> WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Shenlei Flasheart: Well, he'd be off the LL grid Shenlei Flasheart: so you're covered, Jeremy. WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. You: Doesn't make me endorse or condone it, though :-) Shenlei Flasheart: I wouldn't Know a thing About It either Shenlei Flasheart smiles...of course not You: As for the server code, I don't know of any plans to document it, or make the documentation public. We do, however, have a position open on our employment website for an Engineering Technical Writer. Shenlei Flasheart: Sounds horrid, actually,. You: Jon, Kate, and I tend to lean toward customer documentation :-) Shenlei Flasheart: Everything I hate most.....writing Shenlei Flasheart: and writing abotu technology Shenlei Flasheart: eeks. Arawn Spitteler: Engineering Technical Writer, as in able to be unintelligible? Jon Linden: it is not for the faint of heart You: Heh! I went to school and created my own major for it! Shenlei Flasheart: I went to school and created a major for botanical biotechnology.... Shenlei Flasheart: I'm not sure that was a wise move. Jon Linden: it sure sounds awesome, though Jeremy Linden envisions a cybernetically-enhanced venus flytrap. Shenlei Flasheart: It has that 'technology' thing in there, and I ended up writing mil spec grants for the Univeristy of Chicago Shenlei Flasheart: well...Jeremy...how about haploid plantelts from anther culture>? Shenlei Flasheart: As it happens, a REALLY bad idea. Arawn Spitteler wonders where to find Mil Specs, on how to grow pot in a closet... Shenlei Flasheart: At the time tho Jon Linden: it basically makes me think of Poison Ivy, the Batman villain Shenlei Flasheart: Arawn, buy one of those fricking awesome grow lamps Shenlei Flasheart: they cost close to a mil spec grant ;) You: Heh. I find that job satisfaction as a tech writer is mostly derived from the subject material. I loved SL before I got hired here, so I just get to write about something I already know and love :-) Shenlei Flasheart: awwww Shenlei Flasheart: That's cool. I actually love SL too Shenlei Flasheart: Or I wouldn't come up with reasons for my board to pay for five islands Shenlei Flasheart grins Trinity Coulter: I have a documentation-related question/suggestion Shenlei Flasheart: which are all more or less parks You: Go for it, Trinity. Jon Linden: trinity, what's your question/suggestion? Jon Linden: quesgestion? Trinity Coulter: well i was thinking about the relationship between information you can find on the Wiki, and information from the KB Jon Linden is nodding Trinity Coulter: and also how neither the Wiki nor the KB are really formatted or set up/customized for viewing in the inworld browser You: Sadly true. Trinity Coulter: and the KB isn't a part of the Google index and it doesn't show up in the Search/All Jon Linden: not at present Jon Linden: we're working on that Trinity Coulter: so i guess my thought is... why not Trinity Coulter: :) Trinity Coulter: same with the Jira really You: One of our goals has been to get the KB inworld, ever since we got an inworld browser that could access it :-) Jon Linden: the KB is a hosted solution provided by an external company; the way they implemented their KB was to use frames Trinity Coulter: you have all these bits of the support infrastructure all disconnected Shenlei Flasheart: That was a cool move Jon Linden: this messes with the ability of the googlebox to index it Jon Linden: we're trying to get them to talk to each other, it's just complicated Arawn Spitteler: Robert Heinlein recommends cookies Trinity Coulter: well for the other stuff like profiles, they make a cached copy of the item on the Amazon S3 storage and then index that Jon Linden: i'm just guessing here, but i think it might be less complicated to simply improve the inworld browser rather than to try to get the wiki and KB to play nice with it Trinity Coulter: they could just do the same thing with KB articles Jon Linden: they'd still have to strip the articles out of the frames Trinity Coulter: there must be an export somewhere paty Koskinen shouts: que lugar Arawn Spitteler wonders if Frames could be placed on Prims Trinity Coulter: yes, they can Arawn Spitteler: Just like a TV Tuner, then You: KB articles on prims is still rather difficult, until working scrollbars get implemented :-) Jon Linden: hello paty, welcome to Documentation Office Hours paty Koskinen: como me sento You: Hi paty. Welcome to Documentation Office Hours. paty Koskinen: como me sento? You: I'm sorry, I only understand English. paty Koskinen shouts: me ajudem sou nueva aki Arawn Spitteler: un momento Trinity Coulter: sounds like Polish maybe Jon Linden: I'm sorry, I don't understand you, either Trinity Coulter: or some Slavic language Arawn Spitteler thinks it sounds more like Spanish: We just had a girl here from Portugal. Gypsy Helendale: looks like i'm stuck here Gypsy Helendale: lol You: Welcome back! Gypsy Helendale: ty Shenlei Flasheart: thanks...that hurt Gypsy Helendale: I still cant' tp anywhere Gypsy Helendale: lol Trinity Coulter: do you guys work with the Google people much? Trinity Coulter: sorry... let me clarify Trinity Coulter: do you (J&J) work with the people running the google appliance at LL much? Jon Linden: not at present Arawn Spitteler: What was patty saying Arawn's translator: Lo que se dice Patty Becky Pippen: Oi Paty, você fala Português? Bem-vindo, ter uma sede. Este é o SL Documentação Departamento reunião semanal. You: Heh. Becky, do you know Portuguese, or is that Google talking? Shenlei Flasheart: hm... Shenlei Flasheart: she was asking for help, she's new here Becky Pippen: That was google Becky Pippen: the key was the personal pronoun "sou" Shenlei Flasheart: lots of brasilianos Arawn Spitteler: Welcome, Paty, to Second Laugh. You seem to be a month old, but there's no accounting for how long a person's been on. Arawn's translator: Bienvenido, Paty, a Segunda risa. Usted parece ser un mes de antigüedad, pero no hay contabilidad por cuánto tiempo una persona ha estado en. Jon Linden: arawn, you seem to be speaking Spanish Shenlei Flasheart claps for babblefishies Arawn Spitteler: I'm using the Simbolic Translator Arawn's translator: Estoy utilizando el traductor Simbolic Jon Linden: our current guess is that paty speaks Portugese Shenlei Flasheart: I'm thinking, yes Shenlei Flasheart: I could drag my husband over to confirm Jon Linden: let's wait for a response; perhaps she is AFK Shenlei Flasheart: ah, path of least possible resistence...I'm there Shenlei Flasheart: resistance Shenlei Flasheart: gah Shenlei Flasheart: typo are me :) Jon Linden: i won't tell anybody Shenlei Flasheart: Thanks. Arawn Spitteler suspects an away status: I hope she gets back to us. It's undoubtedly more important than she realizes Arawn's translator: / me sospechosos fuera un estado: Espero que vuelva a nosotros. Es, sin duda, más importante que se da cuenta de Shenlei Flasheart: Someday I liove for my very own personal typist Jon Linden: my wpm is fearsome, but errors inevitably creep in Shenlei Flasheart: I don't make any attempt to code....my typing sucks Shenlei Flasheart: ergo, coding are not me Arawn Spitteler was just teaching a clas, in how to code teleporters, but the bouncing off a server, to see what we're typing, reaslly sucketh: Preactice makes Prefects. Arawn's translator: / me acaba de enseñar un clasificación, en forma de código de teletransportadores, pero los que abandonan un servidor, para ver lo que estamos escribiendo, reaslly sucketh: Preactice hace prefectos. Arawn Spitteler: Hi, Squirrel Arawn's translator: Hola, Squirrel Shenlei Flasheart: so I have heard, Arawn :) Squirrel Wood: Holla! Trinity Coulter: hi Senor Wood Becky Pippen: Squirrel! You: Hi Squirrel. Welcome to the end of Documentation Office Hours :-) Squirrel Wood: Anyone have problems filing support tickets? Trinity Coulter: i never file any :) Trinity Coulter: so i never have problems Shenlei Flasheart: so, Jeremy, or Jon, let me toss out another topic of convo...have you heard anything about the modification of the client to track the x/y coords where a prim is touched>? WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Squirrel Wood: friend of mine who lives in the UK gets a 404: File Not Found - The requested URL /support/submit_ticket_frm was not found on this server. Trinity Coulter: yes, that's coming soon, Shenlei You: I've been playing with that, a little, in RC, Shenlei. Shenlei Flasheart: So I saw Trinity Coulter: its in the Beta and the RC Becky Pippen: that's working now in the sims and in the RC client Shenlei Flasheart: Do you have alink, Trinity? Trinity Coulter: to the RC? Jon Linden: i think we were having problems with the Support site earlier in the day Shenlei Flasheart: I caught that in passing on some stray conversation You: http://wiki.secondlife.com/wiki/Category:LSL_Touch Jon Linden: perhaps they've returned Shenlei Flasheart: Bithing, thank you, Jeremy WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Trinity Coulter: llDetectedTouch functions in LSL Squirrel Wood: hmm... so right now he cannot file sim down support tickets then :( Trinity Coulter: relative place on a texture, or face, or absolution region position, etc Arawn Spitteler: Oh, I was using a new function just this morning, before I was awake. Arawn's translator: Oh, yo estaba usando una nueva función esta misma mañana, antes de que yo estaba despierto. Trinity Coulter: http://release-candidate-secondlife-com.s3.amazonaws.com/Second_Life_1-21-1-95603_ReleaseCandidate_Setup.exe Shenlei Flasheart: Fabulous...I knew I heard some rumblings about that Arawn Spitteler: llDetectedTouchFace(integer) I didn't try the all important llDetectedTouchUV Arawn's translator: llDetectedTouchFace (integer) yo no tratar todos los importantes llDetectedTouchUV Trinity Coulter: i wouldn't get super excited until more people actually have a Viewer that can use it Shenlei Flasheart: well....in a corporate world, one can sort of force one's vision You: Indeed, Trinity. Once it becomes standard, though, I predict it may revolutionize user interfaces in SL. Arawn Spitteler: I find that the viewer from the Beta Grid works better, despite being the same memory leaker as the RC0 Arawn's translator: Me parece que el espectador de la Beta Grid funciona mejor, a pesar de ser la misma memoria leaker como la RC0 Shenlei Flasheart: I suspect it will, Jeremy WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Trinity Coulter: well it will help Shenlei Flasheart: Personalyl, I live for the day when we can edge touch OS Shengri La with our SL shengri La Trinity Coulter: thanks J and J for coming to day Arawn Spitteler: Fashions? That's especially sensitive to IPLaw Arawn's translator: Modas? Eso es especialmente sensible a IPLaw Jon Linden: no problem, Trinity! Jon Linden: we're here every week Trinity Coulter: even in leap years? Jon Linden: m...maybe You have offered a calling card to Shenlei Flasheart Trinity Coulter: :) Your calling card was accepted. Jon Linden: thanks for stopping by, folks -- i've got a meeting to run to Arawn Spitteler: What's normally discussed, last I was at Zero's, was the protection of Creations, on Open Grid Arawn's translator: ¿Qué pasa que normalmente se analizan, por último, yo estaba en cero, es la protección de las creaciones, en Open Grid Jon Linden: have an excellent weekend! Trinity Coulter: bye guys :) Trinity Coulter: you too Becky Pippen: Bye Guys! Shenlei Flasheart: I have a lot of thoughts about fashion ,,,,, Shenlei Flasheart: my last RL fashion colelction sold ~ $36MM USD You: Well, this was certainly an action-packed hour. Shenlei Flasheart: Give or take a few bucks Squirrel Wood: umm... Squirrel Wood: how would one report sims that stay down after rebooting them when the support portal tosses 404 pages at you? You: Concierge hotline? Jeremy Linden checks the number. Shenlei Flasheart: Agreed Squirrel Wood: from the uk? costs a fortune and a half Arawn Spitteler: Have you tried Tickets? I heard something about Support calling out for Support, though Arawn's translator: ¿Ha intentado boletos? He oído algo acerca de Apoyo al anunciar para el apoyo, aunque Shenlei Flasheart: I've always had superb support from the concierge web site Arawn Spitteler: Who's Motek Breda? Arawn's translator: Que la Motek Breda? Squirrel Wood: the problem is that the sim owner is not on. just an estate manager Arawn Spitteler: Even a Basic can file a ticket when a sim's down Arawn's translator: Incluso un básico puede presentar un billete cuando un simulador de abajo You: Concierge customers also get access to live chat, via the Support Portal. You: Oh, hm. You: I think Premium accounts still get Live Chat? Shenlei Flasheart: yes, they do Shenlei Flasheart: well, hm, they did last time I checked,. Squirrel Wood: no live chat option the support page for me You: If it's there, it should be underneath the Ticket Submission link. Shenlei Flasheart: Squirrel, can you send the sim owner a note? You: Hi phili. This was Documentation Office Hours until a few minutes ago. Feel free to stay and chat. Arawn Spitteler: If Jeremy were to just sort of wander into that sim, he might ask why it wasn't there. Is that sim an example of Documentatin,k some how? WidgetHUD v1.1 (Mono): Arawn Spitteler has pinged you. Arawn's translator: Si Jeremy fueron a sólo tipo de vagar en que sim, podría preguntar por qué no estaba allí. ¿Es que sim un ejemplo de Documentatin, k de alguna forma? WidgetHUD v1.1 (Mono): Arawn's translator has pinged you. Shenlei Flasheart: You know, that's an itneresting question....If it wasn't 'there' You: Well, Arawn, it is my job to know (or know where to find) information about this kind of thing. Squirrel Wood: hmm Shenlei Flasheart: Could you maybe you know, do a quick attempt a TP< Jeremy? WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. You: Did I miss some part of the conversation? I thought the region was down, and not coming up. Shenlei Flasheart: I know it's not your job and all...but think of it as an experiential Shenlei Flasheart: we're debugging on the fly :) You: What's the name of the sim? I can ping Concierge for you. Squirrel Wood: actually its two sims You: ...but only this once, on account of you're at my office hours, and the ticketing system is being odd :-) Squirrel Wood: Horse Valley and Equus Beach Shenlei Flasheart smiles approvingly at Jeremy WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Squirrel Wood: problem with the sims was that anyone with attachments on could not enter. Arawn Spitteler: Are they on the same server? Squirrel Wood: they are next to each other Shenlei Flasheart: full sims, Squirrel>? Squirrel Wood: one full, one void Shenlei Flasheart: Trouble on both or just one? Arawn Spitteler: I think Voids have to be on different servers, than full Shenlei Flasheart: And, how prim full are they? You: Ok, the concierge team tells me that it's not an isolated issue, on both counts (website and regions), but both should be coming back up shortly. Squirrel Wood: they are nowhere near the prim limits Squirrel Wood: thanks ^^ Shenlei Flasheart: Good lcuk, Squirrel Shenlei Flasheart: And, Jeremy, thank you for going over and bove your call of duty WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you. Shenlei Flasheart: Speaking as a resident, I thank you Squirrel Wood: Glod Sarts for Jeremy! ^^ WidgetHUD v1.1 (Mono): Squirrel Wood has pinged you. Squirrel Wood: (ask Alexa or Bridie Linden if you don't know what Glod Sarts are ^^) You: Heh! I'm a Resident, too! Just not during business hours :-) Shenlei Flasheart smiles Arawn Spitteler: Of course, we should ask, where the documentation of Sim and Support status belonged, and whether that line is functional You: http://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4370 Shenlei Flasheart: btw, Squireel, that's a hell of a tail you have there Squirrel Wood: hehe Shenlei Flasheart: very fluffy Squirrel Wood: Indeed it is Shenlei Flasheart: I was admiring it earleir but didn't want to drag the conversation way off line Shenlei Flasheart: Can you put a bow on it? Squirrel Wood: I could Squirrel Wood: but I like it as it is Shenlei Flasheart: awww...for special occasions Squirrel Wood: ^^ You: Ok, it's weekend time, now. Have a good one, everybody! Squirrel Wood: have a good one! Shenlei Flasheart: you too, Jeremy WidgetHUD v1.1 (Mono): Shenlei Flasheart has pinged you.